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November 2023 by Eulandra White-harris
My sales person was very helpful and patient in explaining the different mattresses. His explaining to me the difference in each mattress, helped me to make a better decision on which mattress would work best for me.
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November 2023 by JOE RIEVES, II
Both Melinda & I had excellent detail to attention, of our needs. Both Will & Dawn; more than met our needs. They were both very attentive, to our needs.Very pleased and will definitely recommend them going forward!
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November 2023 by Sajid Husicic
Ryan is salesman that you want to deal with. He stayed focused on customer service no matter how bad is the customer. High five to Ryan for professionalism and sales skills.
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November 2023 by Kate Cleveland
Very knowledgeable, friendly and not pushy. Great inventory and we ended up selecting the mattress he recommended for us because he was spot on!
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November 2023 by Nathan Vines
Ryan L immediately greeted us as we entered the door. He was extremely helpful and helped me find the right mattress. Not only was he helpful but he had a very inviting personality. I will recommend.
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November 2023 by Jeff Akers
My wife and I went in (Bessemer - Promenade Location) with an idea of what we wanted. Staci showed us her recommendations based on our input. Tried a few and found what we wanted. Quick and painless. Staci was very knowledgeable and super nice. We were in and out in less than 30 minutes.
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October 2023 by Biankka Chukwuma
I went in to purchase a mattress today because my current one is terrible. I received great customer service! Staci was very friendly and helped me find the perfect mattress for my back with a great price. I was very pleased with the support we received today in making this purchase.
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September 2023 by Kayla Self
Alex is wonderful to work with! No pressure to buy but very knowledgeable about the products. We had a fantastic buying experience!
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September 2023 by Kelly Kennedy
Alex was great! He attentively listened to our needs, made spot on recommendations, and we never felt as though we were being "sold" or pressured in any way. He has a very genuine energy that really translates on the sales floor. I would suggest Mattress Firm, and specifically the Store Manager (Alex) at the Hoover Patton Chapel shopping center location to anyone! Can't wait to get my Sterns & Foster!
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September 2023 by Taylor S.
I've been searching for a new mattress for over 2 years now. I have been using mattress toppers to get buy but my back can't take it anymore. I called on Friday because I heard they were having a pretty good sale going on. I spoke to Ryan and he was confident we could find a mattress for me within my budget AND get me an adjustable frame as well; all while staying in budget.Saturday evening comes around and I pop in and he immediately takes me to the serta. not bad, but I wasn't blown away. I suggested a tempur pedic even though the adjustable bed frame would be additional to the mattress because of the brands specific requirements for the warranty. still, not terrible pricing. he showed me 3 different styles, made sure I flipped over on it multiple times, just how I would with sleeping, etc. We picked out the best one for my price and negotiated a little bit and ended up in a good spot. Ryan was extremely knowledgeable, helpful, friendly, and even made sure my 4 year old son was entertained with legos while we were there.The customer service from Ryan exceeds my expectations and I highly recommend seeing him if you're shopping for a mattress!!!
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August 2023 by Judy
Wow! Great customer service. Alex was phenomenal took his time with us over 1 hours. Ever so patient. Found the right mattress for us. Thank you for such great experience!!!! I don’t typically do reviews, but could not go without doing one for Alex-He was great.
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August 2023 by Frenchelle Thompson
I was looking to replace an old mattress and had no idea what I wanted. Met with Alex and he was great. His knowledge, patience and good vibes were much needed and appreciated. I was not able to complete my purchase on the initial day and told Alex I would be back on his next day at work. Two days later I came back for Alex to close the deal and write up my order. I think he was surprised I actually returned! I could have made my purchase at any store but wanted to give my business to the person who earned it. Thank you Alex for making this process a pleasure.
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August 2023 by Sydney B.
My mattress firm representative was Ryan L. He was very friendly from start to finish. I already came in with some ideas and he helped me choose a simple mattress for me! It was delivered today and I like it so far! Thank you very much.
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July 2023 by Daphne Mohon
Christopher was very knowledgeable and helpful with answering our numerous questions about various models and brands. He was able to find the mattress that we were looking for. Will have to update review once we receive it and have slept on it for a few weeks. I was very pleased with the support we received today in making this purchase
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July 2023 by Nancy Hartselle
We were very impressed and had a great experience here today choosing a great mattress for our son.
