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May 2023 by brian depoulignac
Great deal on men’s shoes this place better than T.J.Maxx
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February 2023 by Thomas W.
Spent 20 minutes in the men's clothing section looking at suits. Never saw a Macy's employee.
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December 2022 by H G.
Meh. Maybe traditional mall shopping lost its luster. Had to return a gift, with gift receipt, but was not given option to get a gift card. Only option given was to put back in the purchasers credit card. Oh well. I wasn't a big Macy's fan and this trip did nothing to change that attitude.
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December 2022 by Heather M.
Nicest department store experience I've had in a while. But the plus size section is lacking.
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November 2022 by Staci B.
I dont go here much except when I'm looking for shoes(boots) specifically or socks . What shocked me the most was zero customer service. I remember a time when Macy's was fancy. When someone would accost you from the make-up counter, to the fragrance counter, shoes. There was always a helpful associate . Those were days in the past when the galleria wasnt past it's prime I guess. Many counters were empty of associates even registers didnt have employees running them. Had to search for a cashier. The cashier we got said her machine wasn't working properly. You can imagine she wasn't in a friendly mood . A lady in front of us in line got tired of waiting and left. I did get some boots for a great price! Would I go b yeah if they have boots on sale . Around this time Macy's, JCPenney's, etc put boots to a more affordable price . They jack the price way too high during most of the year. Paying for that brand name ..Oh also must mention the shoe department looked like a tornado had hit it so seems no associate is working in that department. Luckily I knew what I was looking for so that in itself didn't bug me.
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August 2022 by Tracey Frazier
I have always been pleased with the purchases I have made from the Macy’s Furniture Department. Almost one year ago I purchased a bedroom suite and was told I would receive my order in January 2022. I understand the delays due to the COVID Pandemic. In January I received a notice that my delivery was delayed until September 16, 2022. I was disappointed but again, I understand delays due to the pandemic. In May I receive another email notifying me that my purchase delivery would be August 6, 2022. I have heard nothing else from Macy’s. It is now August 24,2022 and I have not heard from Macy’s about scheduling a delivery so I decided to call and check on my purchase and was told that Macy’s had cancelled my order due to some changes in the color of the items I purchased. I was NEVER notified they were canceling my order. I requested to speak with a manager and was told I would need to talk with a warehouse manager. After not being able to speak with a manager I decided to call the Riverchase Galleria furniture department and could only reach a recording. I left a message for a manager to return my call and have NOT received a call. I am so disappointed in the customer service I have received. This is unacceptable and poor customer services. Do better Macys!
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February 2022 by Alicia W.
Where to start? Macy's you can do better. Belk and JCPenney are doing a much better job in the same mall. Empty Shelves and racks, poor quality selection, and rude employees.
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December 2021 by Rob S.
Everything I started before holds true about this location!!!! I feel like the quality of the merchandise has gone down hill and worse than that I feel like the customer service is some of the worst fir s department store. With so many people swapping to online shopping I would think they would put every effort possible into supporting customers that come in and shop in person. I certainly don't go out of my way to come here and don't plan on coming back any time soon.
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December 2021 by Gabe P.
My last few trips to the Galleria have consisted of me entering through Macy's. I usually like shopping at Macy's. This location seems to still have a faithful following. Or maybe bc it's the holiday shopping season. (Christmas) Unfortunately , I haven't been impressed with this location. I have browsed the last chance section and the women's shoe department. I haven't made any purchases during my recent visits. . I recommend using Macy's online for better inventory plus NO long lines.
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June 2021 by Anna M.
Like many department stores since the pandemic, Macy's is looking a little anemic. Especially on the 3rd floor, where there is normally a section curtained off that's used for Christmas, there was an additional area curtained off. Can't really tell what was missing, though I think it's where a lot of the bedding and towels used to be. That said, I was there to return something I had ordered. Return process was easy. We previously also purchased our mattress and box springs from Macy's last year just before Thanksgiving. Like many other industries, there were delays with the order from the mattress manufacturer, but Macy's was good about keeping us up to date and rescheduling the delivery. They usually have a good sale a couple times a year, and we couldn't beat the price anywhere else.
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October 2020 by Megan B.
Audrey helped my grandma find foundation at the Estée Lauder makeup counter. Man, she was amazing! In these Covid times, she was able to eyeball the perfect foundation to match my grandmother on the first try. Thank you for your quick and professional help! You were outstanding!
