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July 2025 by Levean Dandridge
Andrea and her staff were amazing ! Sized my bra size correctly. We laughed and it was enjoyable time at Lane Bryant. Thanks for the kindness ! I was totally comfortable with all the suggestions and don’t and do’s. I’m visiting Alabama at that just friendly and kindness and laughing.
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May 2025 by Cathy Snyder
Hard to find a true size that fits with the little girl that Kinda tried to fit me. Want be back in store. Website maybe.
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November 2024 by Kim Geidel
I love Andrea. She makes me just feel good about my shape. I feel comfortable talking to her like a friend.
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June 2024 by Anna Egner
Amazing store! I recently went to get some athletic shorts for a trip in June. I mentioned it at check out and the lady helped me order the same shorts in another color online. I just got this letter in the mail! I am blown away by this customer service. So sweet!! Plus there was a great sale so I only paid $54 for two pairs of shorts.
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June 2024 by allen holmes
They always have what my wife needs.
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August 2023 by Erica White
Always adore Lane Bryant
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May 2023 by Barbara Gable
The girl that helped me with what I was looking for was great she made sure I was happy with everything. The only bad thing was that their AC was not working and they only had three small fans going.
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March 2023 by Ashley Pierce
The very first time I came, Mrs Kendra did everything in her power to make sure that I felt welcome! She is sweet, funny and informative! She made sure I felt comfortable in the pieces she helped choose and didn't mind helping my significant other shop as well lol. During that visit we had the pleasure of meeting Mrs Jessica as well and we had an absolute ball. Fast forward to my second visit (yesterday) at first I was sad that Mrs Kendra wasn't there however when I saw Mrs Jessica was, I was so excited and rightfully so. She made sure me and my honey had a ball as always. She always points me to the best sales and her and my significant other have fun teaming up and pick the cutest things! I have never felt so confident, safe, and heard in a plus-size store as much as I have here. The other stores I've been to really didn't care about the quality of service or products that they sold but these employees do! So much so that I can't wait to come back every time I'm in town! I highly recommend this place and if you decide to visit please ask for Mrs Kendra or Mrs Jessica they will get you right every single time!
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December 2022 by Donna Crenshaw
Olivia Was Absolutely Phenomenal. She Helped Me Find Everything That I Needed. She Went Above And Beyond To Help Me. I Will Be Going Back, Thank You So Much Olivia!!! ???
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September 2022 by Luretha Yellock
Not much selection in store. Better selection on line
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April 2022 by Tiffany McGee
Do not do business with this company! Their antiquated point of sale system does not allow them to look up purchases made on their store credit cards for returns. If you lose you receipt, you can look forward to an offered refund of $.70 for a pair of $75 pants you bought three days prior. Supposedly, their credit card system also doesn't record the item number of what you buy, making it impossible to determine if fraudulent charges have occurred. Online and telephone customer service agents don't listen to your questions and act like it pains them to answer a simple question. I will pay my last bill (although the items have never been worn and will be donated), and then close my account. I'm done with their poor customer service.
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April 2022 by Bambi Darnell
Selections in the shirts I liked was limited but staff is always friendly and there was a great sale.
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January 2022 by shandrita foster
The young lady that assisted me was very helpful. She looked up items and ordered items that were not in store. But the demeanor in the store was very quiet. I tried to joke and engage with staff to no avail. But service was excellent.
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January 2022 by Sue Boyd
Inventory at the Riverchase location in Hoover, AL is poor. In comparison with other LB locations in other cities.
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December 2021 by Avaria Jordan
Usually I get great customer service at this location. That was not the case today. No one spoke to me or assisted me at all. Do better.
