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January 2024 by R K E
They have good merchandise. Store was neat & clean. Not enough employees to handle customer demand. Their procedures regarding returns are way too complicated taking so much extra time holding customers up. Had to return to store twice for a refund that could have been handled over the phone as the location was 32 miles round trip from my home. That is not customer service.
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January 2024 by Maggie C
Anu I think was her name, super sweet women she helped us at the register, super helpful, super friendly and saved us a lot of money!! Really appreciate her help even though we were there a little bit past closing she still took the time to help me, she deserves a raise!
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January 2024 by Joyce W
I haven't been in a JCPenney in years. I thought they all went out of business. I probably passed it; but if I did, I didn't even notice it
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January 2024 by Jeanette Allred
Friendly service well stocked differently will be back.
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December 2023 by Gabbie Scott
I’ve had interactions with 4 different employees in here today. All have been terrible. No one has been helpful or nice at all. All rude and hateful sounding. Horrible customer service. We will not return
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December 2023 by Wendy Rodgers
They got my makeup done for free at the place inside Penny’s. I bought 3 different makeup items for really good prices.
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November 2023 by Autumn Caulk
Absolutely pathetic… they refuse to anwser the phone and they have also jacked up their prices in comparison to other stores!!!!!!!!!!!
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September 2023 by Edward Pettway
My wife loves shopping here.
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July 2023 by Craig C
Spotless store, well stocked, less than average Customer Service, would not stop me from returning.
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June 2023 by Terry Green
Almost everything in the store was on sale! Can't beat a good price. Was able to find pocket I was looking for.
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May 2023 by Tiffney
They were literally the rudest workers and got straight up mad when we had to ask for help and then didn’t help at all. They actually locked us in the store and nobody would come open the door for a good 10 minutes…um, excuse me??
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April 2023 by Andrew Graham
They need to hire more check-out staff!I found my items in less than 5 minutes, but had to wait 40 minutes before someone could take my payment.
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March 2023 by Andrea Helms
We are from Steele, AL- we have a JCPenney's in Gadsden, but we Will make the trip to Hoover any day!! 3 people made our experience worth while -Megan, Bonnie and Nicole in Jewelry. Not only were these women just beyond nice, quick on the feet and went above and beyond to help us but they are genuinely HONEST about our purchase. They each played a role in helping us understand what we were buying, the quality of our purchase, held it back as we continued to shop and thought about whether we wanted to go through with it, and made the payment process a Breeze!! They are the faces of Southern Hospitality and genuine saleswoman!!Forget Jared's, and Kay.. spend your money with JCPenney's...you won't be sorry!!Thank you Ladies for your help ❤️❤️❤️❤️
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March 2023 by Julie Bradford
I was able to make a fast return and find something I had been looking for on sale. Easy in, easy out.
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February 2023 by Southern Engineering
It's a typical JCPenneys. Good selection and clean store. Only thing that could make this location better would be more assosiates spread over the various check out counters, I had to kind of look around for a place to finish my purchase but it's understandable considering they weren't extremely busy when I was in so most employees were probably putting tried on product up, stocking, etc. Would definitely go back.