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September 2024 by Karen Montgomery
Absolutely beautiful, clean, and covenant to everything. Staff is very friendly and professional.
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September 2024 by Nic Rose
Turned up with secure booking details, only to be told there were no rooms available. The receptionist offered to call their sister hotel (much cheaper) to see if they had a room and said they'd honour 2 rooms for the price of one to try to match what we'd booked, can't fault that part. But we looked to book this same hotel direct online, from the carpark and it said there were very much still rooms available. Don't know why we were lied to. Booked the much, much nicer Holiday Inn down the road....definitely recommend the Holiday Inn, not this place.
If you look through reviews, you'll see this happens often!
Noteworthy details: Don't expect your booking to be honoured, especially if you turn up later (8pm). Left to organise your own alternative
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September 2024 by Annalesia Carr
I am writing to inform you of my recent experience at your hotel. I was welcomed with amazing greetings from the staff and they informed me of the bar, breakfast, etc. of the hotel amenities. Me and a friend were visiting for the weekend to attend a comedy club/show that was 6mins away (Perfect location!) We were initially given room 205 and as we walked into the room we noticed a book bag and suitcase occupying the room. So, we informed the staff ( staff appeared to giggle about the situation and provided us with another room). So, the staff informed us we would be in room 408, cool. We get to room 408 in an attempt to open the door and the keys do not work, ok now I'm frustrated. So I call the front desk and let them know the keys do not work. Okay, staff came up and she was like Oh I didn't mean 408 I meant 405. So, we finally got into our room and the room had a smell, spots of God knows what we're on the walls and the towels had stains on them, the beds did not look well made.. It was just over it at that point. However, we had an event to get too. Okay, after we return from the event the elevators are not properly working (children were stuck on the elevator). Although we did not physically get trapped on the elevator my anxiety was increased because of the thought of being trapped there. At this point the elevator wait is crazy long!!!! We were over it at that point, we ended up leaving that same night.I have stayed in several Hyatt locations and this was by far the WORST experience of a stay EVER!!!!!!
Noteworthy details: I am writing to inform you of my recent experience at your hotel. I was welcomed with amazing greetings from the staff and they informed me of the bar, breakfast, etc. of the hotel amenities. Me and a friend were visiting for the weekend to attend a comedy club/show that was 6mins away (Perfect location!) We were initially given room 205 and as we walked into the room we noticed a book bag and suitcase occupying the room. So, we informed the staff ( staff appeared to giggle about the situation and provided us with another room). So, the staff informed us we would be in room 408, cool. We get to room 408 in an attempt to open the door and the keys do not work, ok now I'm frustrated. So I call the front desk and let them know the keys do not work. Okay, staff came up and she was like Oh I didn't mean 408 I meant 405. So, we finally got into our room and the room had a smell, spots of God knows what we're on the walls and the towels had stains on them, the beds did not look well made.. It was just over it at that point. However, we had an event to get too. Okay, after we return from the event the elevators are not properly working (children were stuck on the elevator). Although we did not physically get trapped on the elevator my anxiety was increased because of the thought of being trapped there. At this point the elevator wait is crazy long!!!! We were over it at that point, we ended up leaving that same night.I have stayed in several Hyatt locations and this was by far the WORST experience of a stay EVER!!!!!!
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August 2024 by Dexter Leslie
Our room had hair and mascara on the bed sheet. We were moved to another room. Room 2 did not have a coffee machine and the ac was loud. Difficult to sleep. We didn't say anything about the 2nd room because we were only staying 1 night
Disappointed that the first room was not clean. Staff reacted positively and quickly to resolve our initial complaints.
Breakfast was provided but food was average at best.
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August 2024 by Rona Joyner
My first time staying at this location. I should have known what to expect when the deposit was only $15 a night. The sheets on the bed where old and had the little lint balls on them, the couch in the room had stains, and for breakfast was just eggs, biscuits, and pancakes. No meat.
Noteworthy details: Ok
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August 2024 by Phillip Casteel
The room is nice and clean but starting to show a little wear. A nice hotel almost a 4 Star.
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August 2024 by Kimberly
If I could provide a 0 I definitely would the place need a serious upgrade checked in Friday night 8-16 10:30pm room was completely dirty so much poop on the toilet ? and to top it off mold on the walls I have asthma which is not good for me breathing mold (mold) not good for my health as I stated to front desk staff and she said nothing she can do all rooms was sold out smh well I was not letting it go so she gives us keys to different rooms first room someone personal things was still in it then the next room dirty lucky the last room was okay then next morning I wanted to speak with manger which staff covered it up when she went to look but I had the photos already I do not recommend this location it’s filthy the manger was nice about the situation she needs new staffs for her locations bad attitudes from front desk night shift then the young lady the lie was there again when we checked out being rude again I guess cause I spoke with manger about her work ethic I’m from Florida I will not return to this location again
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August 2024 by Dominique Chambers
If I could give zero Star for the bathroom I would the toilet was dirty the top of the sealant in the bathroom has mold on it when down told the front desk they told me it was nothing they could do be cause the was full for the night my wife has asma and she can't be around that about 12am I went back downstairs and told the front desk is there someone who can come and clean it i was told no, she said she was gonna to look and see if no was had showed up to here room so she then tell me she had a room available and to go look at it so she gives me the key i go to the room it was also dirty it had not been clean I could tell someone had laid in the bed it was clothes in the room it was trash in the garbage can at this point i was over it. So I go back downstairs and tell her it's not clean she thens tell me she might have another room available and she will walk me to this room we get there it was clean as far as I can see it's this point it was after 1am I check in at 10 I DO NOT RECOMMEND!!
Rooms: Nasty!!! I DON'T RECOMMEND
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August 2024 by Elizabeth Tindall
Booked hotel & room based on pictures on their website. Booked a king bed with a sofa sleeper bc it had a tub bathroom & Traveling with small kids that was what I needed. I got there and that type room has a shower only. When I brought it up I was told once I got there “ oh the pictures on the web are outdated”. Then She moved me to an another room that had a tub but it didn’t have the sofa sleeper.
I, again, booked based on all the pictures on their website. The breakfast is absolutely NOTHING like they listed. My kid has a gluten allergy. So upon picture review, I saw she could eat eggs, potatoes, bacon, sausage, and yogurt. When we got there, the only thing she could eat that they served was eggs & yogurt…. I was told that corporate wouldn’t allow them to serve meat on the weekends. After i stressed to them I booked based on pictures and she has an allergy, they made her some… so irritating when you’re traveling and it’s nothing like it’s suppose to be ?
It seemingly very very very run down. Avoid booking here if you can. I spent $496 for 2 nights, something that should have cost maybe $250 from what I got. It def was NOT any thing like the pictures.
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August 2024 by Marc Banks
Various signs of poor maintenance in both rooms I ended up in.
Shower heads had mildew growing on them and some corners of shower had same.
The HVAC in the first room and the end of the hallway was wildly loud, like made me have trouble sleeping loud, they were getting them serviced so I took my bags with me next day.
Several corners in the shower had mildew in them, showerhead had mildew too.
Iron was in ok shape but needs to be replaced as the coating was damaged at some point.
Ironing board cover was in poor shape with various stains, ironing board itself was ok.
Got back and they were still in process of fixing the HVAC so I got moved to a double room.
New room has stains on the carpet, despite that being a job they were doing today,
Mildew on the shower head,
No shower curtain
Tub drain overflow isn't centered correctly
Much quieter HVAC though, so that's a plus.
Iron and associated items are also in good repair.
Folks working here though? Aces all around and everything I could hope for.
They should maybe increase what they spend on maintenance.
All said? I'm not impressed with the rooms or the location.
So -3 stars for the problems noted, there are much worse places.
+1 star for everyone working here. They are awesome.
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August 2024 by Rob. “EverCue” haney
Clean rooms very good breakfast..maids are great..
Rooms: Nice and clean.
Food & drinks: Breakfast good way to start or end your day..
Its good..
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August 2024 by Tina Donley
Stayed Sunday 8/4, for a day. I was really impressed by the cleanliness of the rooms, dining, and lobby area. What caught my attention was the refreshing smell that hit you as soon as you entered the building and could be smelled throughout the hallways and inside of the rooms. I am a manager of housekeeping in a casino and eagerly asked what the scent was the very friendly lady told me and I took note however, when I researched it I could not find the same item that they were using. I reached out to the Hotel on Tuesday and left a message to speak to the Manager in charge and I have yet to receive a call back. I am not trying to sell anything but I am very interested in the product as I would love to implement it in the facility I am currently working in. Honestly, this is the only reason why I am not giving them 5 stars. I call back would be very much appreciated.
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August 2024 by Lovely Red
The first room the toilet was not working. Went to front desk and ask for a new room but I explained I didn’t wanna room where feces was coming out the toilet so was changed to the second floor where they have the pets. Didn’t realize pets was in this room till I walked in and the smell along with my skin itching made it clear. Went to front desk to ask they stated they keep the pets on the first two floors. After being on the rd I am unable to get any sleep due to be allergic to whatever animal was in and can’t get a new room till tomorrow. Sleeping in my truck would have been a better option than this. However the staff has a great attitude and plenty of smiles.
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August 2024 by Kristy
The staff at this hotel is hands down the best!! I've stayed at many hotels but I've never had such wonderful, polite, and helpful hotel staff. I highly recommend this place. The only things I thought they need is more than 2 washers/ dryers and some type of loungers or at least chairs in the pool area.
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August 2024 by Emily Bozarth
We enjoyed our stay at Hyatt! It was clean, service was very friendly and breakfast was great. Our room was not ready at checkin time which, in our case, was okay because we had additional plans to attend, but to some that could be an issue. They were packed out for the weekend. We could handle that, however, when we walked into our room later that night- it was almost 80 degrees. The room had not cooled down by the time we were done showering and it be time for bed, we couldn't have turned it down earlier as our room was not ready.. outside of this small issue, everything was great. The two ladies at the front desk are absolutely phenomenal and so much fun to chat with.
