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November 2023 by Leteshia Regulus
I recently made a purchase at the jeep dealership. Chris was my salesman and he was great . I had to bring my jeep back for some upgrades . And Chris was right there making sure everything was taken care of. He set my appointment in a timely manner and even reached out to me the morning of the appointment. So thank you Chris for all that you do to put a smile on your customers faces!!!
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November 2023 by Stephen Bell
I brought my 2019 Ram to have a check engine light issue evaluated. Andrew took great care of me. This was the easiest and most efficient service visit I have ever had with any vehicle. I would definitely bring my truck back here if ever needed.
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November 2023 by Lawrence TanTallon
I went here because I had a recall on my 2018 Dodge Ram Longhorn Laramie 3500 Dually. They took care of the recall and I had some tires put on my chrome wheels. In the process of them doing this they managed to damage both rear center caps and scuffed the front driver rim. Now I just received a call back about a week later and they tried to tell me that the damage has already been there and that there was rust on the scuff but that is not true. To top it all off my truck smelled like it was on fire the time I drove it back for the first day. Not to mention my truck is paid for so I don't need to try and make a buck off of anyone I just want people to own up to there mistakes if they make one. So if you go here you better inspect your vehicle before you leave because it will be your word against there's, and they will not believe you. Isn't it supposed to be the customer is always right no matter what when your in business?Per the owners response, you are saying that my vehicle was inspected by several other people but I find this not to be the case. As your normal Service Manager was out that day and that is who I would have liked to have dealt with but he was not there, not to mention when they were finishing up with my vehicle everyone was rushing around trying to take lunch. Also let me throw in that when work is being done on your vehicle all the bay doors are closed so you don't know what is going on with your vehicle. Who ever was working in the service department that day trying to help people get in for there appointments was very rude and I had to explain to the young lady that her attitude was not ok. I was not rude to her and I expected the same treatment. When you damage someone's property it is your responsibility to make it right especially when I can produce before and after pictures that are dated. Thanks.
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November 2023 by Quan Furr
If you're looking for a salesman who genuinely cares about your needs and preferences, look no further than Amari Gibbs. His excellent communication skills and attention to detail ensured that I found the ideal vehicle. Thank you for your outstanding service!
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October 2023 by Tommy G.
I took my jeep in for new headlights. The repair shop diagnosed and found I had a short in the wire and fixed it same day. Very nice management. Didn't have to spend hundreds on new headlights
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October 2023 by M C.
I purchased my 2015 Ram 3500 at Hendrick and always had any service done there and was satisfied with the work for the last 8 years.But in August 2023 I took it to Hendrick Hoover for a recall and ask them to look at a couple of issues I was having.Due to the high estimates of the repairs, I declined the repairs & payed for the diagnostics.After I left I found 2 issues I now have that I didn't have when I went to Hendricks. Is it due to an incompetent technician or a malicious one ?I don't know, I do know I will never go back. So after 8 years, so long Hendrick.
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October 2023 by Leslie Hudson
I worked with Brandon at the dealership and he was seriously awesome! I came in wanting to trade my car and get a lower payment but still made sure I had all the features I wanted! He showed me vehicles and took me on test drives and was very patient! He worked together for 3 days to come up with something that I loved! He made all my dreams come true and I recommend him to everyone I know! He truly went above and beyond for me and I appreciate him!
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October 2023 by Anthony (Gsxr fun)
Excellent customer service. Josh was our salesman. He was very friendly and understanding of what we were trying to accomplish. Nothing was ever pushed on us. The finance team was amazing as well helping in a tough situation. I recommend coming here wether you got a 500 credit score or 800. They are differently gonna help.
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September 2023 by Deanne Cleveland
Robert Hooks is the best! I appreciate his swiftness and clear communications. He made the buying process so easy in purchasing my vehicle. Even on his off day he was still getting me through the process. Go see him at Hendricks. You won’t be disappointed.
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September 2023 by Julius Pullen
Christopher Capps was a very knowledgeable and professional sales rep. He found me a car that was perfect and took care of everything with minimal issues. The car he found was better than the one I came test drive and I would recommend anyone to come here and work with him. You won't regret it he'll treat you like a close friend.
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September 2023 by minh nguyen
I had the pleasure of working with Mariel, a car salesperson at Hendrick. Her knowledge and patience greatly impressed me throughout the car-buying process. She took the time to understand my needs and provided valuable insights into different options. Her friendly and transparent approach made the experience smooth and enjoyable. Mariel's professionalism and genuine commitment to customer satisfaction truly set her apart. I highly recommend her to anyone looking for a seamless car-buying experience.
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September 2023 by Steven Battle
I recently visited Hendrick and was fortunate to have Amari Gibbs as my salesman. His friendly demeanor, professionalism, and ability to listen to my needs made the car buying experience a breeze. I highly recommend him to anyone in search of a new vehicle.
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September 2023 by Jailon Chappell
If you're looking for a salesman who genuinely cares about your needs and preferences, look no further than Amari Gibbs. His excellent communication skills and attention to detail ensured that I found the ideal vehicle. Thank you for your outstanding service!
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August 2023 by Briana Tresvant
We had a great experience with the entire team at Hendricks. Special shout out to Joshua for making buying a car while being all the way in Georgia such a breeze. We were able to get exactly what we wanted at with ease. He made sure we were completely satisfied before driving off of the lot. This was definitely the most enjoyable car buying experience!
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July 2023 by Stephanie Lewis
I will only purchase cars from Hendricks in Hoover,the staff is knowledgable and very friendly and experienced,Thank you so much to Mauriel so sweet and pretty for helping me ,fellas if you want a new car or truck see her shes not gonna stop until the numbers are right and youre satisfied!!My WIDEBODY SCAT?