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October 2023 by Susan Cotten
Been using CVS on Tyler Rd in Hoover for many years. Wasn't very impressed when first started using, but for the last 5 years, they have been excellent! Well run pharmacy and great staff!
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May 2023 by Cynthia Clemons
The pharmacy is the absolute worst. They are unapologetically rude, for absolutely no reason. You can read the other reviews. I will be transferring to the local pharmacy. NEVER AGAIN..
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March 2023 by Rebekah Boswell
This weekend there was an error with a purchase I made. I returned to the store tonight and one of the team members- maybe a manager- rectified the issue and was so kind about it. I then did more shopping and while there I watched her juggle multiple checkout issues, train another employee, and stock items..all with a pleasant attitude.
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February 2023 by Sandi Quinn
My first impression of the pharmacist three years ago still holds true today! Extremely helpful when I was looking for over-the-counter items one evening. He keeps customer service first. Computers in pharmacy were down one day so no prescriptions could be filled. Even though his job must have been hectic at that time, he came to the drive through window to apologize and explain the problem to each customer ❤️
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February 2023 by Shehani Mendis
I have very positive experience with the CVS pharmacy at Tyler road. Everyone in the pharmacy is so helpful and really appreciate that.
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December 2022 by Virginia Mylius
Cannot obtain refills on a timely basis and some medications are out of stock.
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November 2022 by Susie Helton
Pharmacist is great. They appear to be understaffed. Workers in the store are helpful but you are expected to self check. Sometimes people, not machines are needed. This would be a good example.
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October 2022 by Alan Morris
I stood at the pharmacy counter today for 10 minutes and all four employees ignored me. Didn't recognize I was even standing there. So I walked out.
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August 2022 by Jamie L
Was duplicate charged for an item. Requested resolution. Manager on duty was haughty and implied I was lying about only having received one of the items I was charged for twice on my EMAILED receipt. "Her store counts weren't off" she said! What ever happened to the concept of "the customer is always right"? Forget that my total purchases that day were over $150. This CVS employee would rather accuse a long time customer of lying and forfeit future sales because "her process" did not jive with what should have been obvious from the charges on my receipt and what I told her I had taken home with me. This woman actually reviewed security camera footage of my checkout and claimed she couldn't tell if I got two of the items because, "it had been bagged so fast". If this is indicative of how CVS trains it's managers to deal with customers they are in serious trouble!! I will NOT spend another nickel in this store!
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July 2022 by David Fischer
I recently moved here and selected this CVS to fill my prescriptions. The pharmacist at this location is top notch. He is very professional and thorough. If you want a pharmacist that cares about his patients/customers, he is the real deal!
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May 2022 by Douglas
Was duplicate charged for an item. Requested resolution. Manager on duty was haughty and implied I was lying about only having received one of the items I was charged for twice on my EMAILED receipt. "Her store counts weren't off" she said! What ever happened to the concept of "the customer is always right"? Forget that my total purchases that day were over $150. This CVS employee would rather accuse a long time customer of lying and forfeit future sales because "her process" did not jive with what should have been obvious from the charges on my receipt and what I told her I had taken home with me. This woman actually reviewed security camera footage of my checkout and claimed she couldn't tell if I got two of the items because, "it had been bagged so fast". If this is indicative of how CVS trains it's managers to deal with customers they are in serious trouble!! I will NOT spend another nickel in this store!
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April 2022 by Tori Reeves
I so appreciate this CVS and the sweet ladies working yesterday for their help! They were fast, helpful, and friendly. After having a not-so-great experience at a different pharmacy this week, I was so grateful to have such a good experience at CVS off Tyler Road! Thank you!
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March 2022 by Elena Virseda
This is my regular pharmacy and I am very happy with it. Attendants are always nice or beyond, the manager, Tarik Bouakar, is very sweet and patient. He gives you all information and always tries to help. My family and I also received our flu shot and it was smooth and easy.
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March 2022 by No Soup For You
New pharmacists weekly it seems. Cashiers are never upfront so they just placed a self checkout as the prices keep going up. Where is my employee discount or employee of the month award - since I am now a cashier for free with no training
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March 2022 by Sydney J.
Honestly I feel ridiculous writing another review to this CVS when I typically enjoy them-- but this is specifically for the pharmacy this time when I encountered an entire new array of people I had not seen before. I scheduled a vaccine appointment for 11am, and put all my new information in the system prior to the appointment the night before. I woke up to a text and email saying they cancelled my appointment due to insurance. Once I arrived, they told me my insurance did not work, which was a shock to me as I started my new insurance this January. I gave them the same card I put in the system myself, and it went through. Part of me feels like they just didn't run my new insurance prior to the appointment, however I gave them the benefit of the doubt. About 11:30 she asks how soon can I get the shot, and I tell her immediately as I've been waiting. She says great, take a seat and someone will be right there. I sit. And I sit. And I sit. I am sitting at 7 months pregnant, super tired, hungry, and now getting irritable. Finally an hour later she comes and apologizes and gives me the shot. I genuinely think she forgot, as she told me to first sit where I wouldn't be seen by the pharmacy, and then she told me to move again after an hour to where she could see me. Then she gave me the shot. I do want to say, she was apologetic and very polite. But when it comes to my health, it honestly made me SO nervous to get a shot from her. She seemed super overwhelmed and absent minded at the time, and there was only one guest there prior to me. I just got so worried that she didn't give me the right shot, not to mention I got SO sick after this shot and had serious reaction the same night, which I know can be normal, but it freaked me out. It was weird. If I ever get another shot here, I want it to be the same people who gave me the shots in September. As for everyone else in this place, I really do love them, so it saddens me to have a bad experience with this particular pharmacist and day.
