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May 2024 by Jacob Wyatt
Pharmacy is a nightmare even though it’s never busy. Plan to drop off prescription unless you want to sit and wait for forty five minutes. Doesn’t matter what time of day!
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October 2023 by Susan Cotten
Been using CVS on Tyler Rd in Hoover for many years. Wasn't very impressed when first started using, but for the last 5 years, they have been excellent! Well run pharmacy and great staff!
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September 2023 by Duane Ward
Same old cvs story. The pharmacy is terrible though. Way too expensive.
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September 2023 by Meigan Porter
They just weren’t helpful or professional in my opinion.
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May 2023 by Cynthia Clemons
The pharmacy is the absolute worst. They are unapologetically rude, for absolutely no reason. You can read the other reviews. I will be transferring to the local pharmacy. NEVER AGAIN..
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March 2023 by Rebekah Boswell
This weekend there was an error with a purchase I made. I returned to the store tonight and one of the team members- maybe a manager- rectified the issue and was so kind about it. I then did more shopping and while there I watched her juggle multiple checkout issues, train another employee, and stock items..all with a pleasant attitude.
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February 2023 by Sandi Quinn
My first impression of the pharmacist three years ago still holds true today! Extremely helpful when I was looking for over-the-counter items one evening. He keeps customer service first. Computers in pharmacy were down one day so no prescriptions could be filled. Even though his job must have been hectic at that time, he came to the drive through window to apologize and explain the problem to each customer ❤️
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February 2023 by Shehani Mendis
I have very positive experience with the CVS pharmacy at Tyler road. Everyone in the pharmacy is so helpful and really appreciate that.
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December 2022 by Virginia Mylius
Cannot obtain refills on a timely basis and some medications are out of stock.
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November 2022 by Susie Helton
Pharmacist is great. They appear to be understaffed. Workers in the store are helpful but you are expected to self check. Sometimes people, not machines are needed. This would be a good example.
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October 2022 by Alan Morris
I stood at the pharmacy counter today for 10 minutes and all four employees ignored me. Didn't recognize I was even standing there. So I walked out.
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September 2022 by Jenny Roberts
Staff is responsive and try to help me get what I need in a timely matter.
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September 2022 by Ronald Jackson
This is a very nice store and the employee are very nice. And the store manager is very helpful.
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September 2022 by Jamie Ligon
Was duplicate charged for an item. Requested resolution. Manager on duty was haughty and implied I was lying about only having received one of the items I was charged for twice on my EMAILED receipt. "Her store counts weren't off" she said! What ever happened to the concept of "the customer is always right"? Forget that my total purchases that day were over $150. This CVS employee would rather accuse a long time customer of lying and forfeit future sales because "her process" did not jive with what should have been obvious from the charges on my receipt and what I told her I had taken home with me. This woman actually reviewed security camera footage of my checkout and claimed she couldn't tell if I got two of the items because, "it had been bagged so fast". If this is indicative of how CVS trains it's managers to deal with customers they are in serious trouble!! I will NOT spend another nickel in this store!
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August 2022 by Jamie L
Was duplicate charged for an item. Requested resolution. Manager on duty was haughty and implied I was lying about only having received one of the items I was charged for twice on my EMAILED receipt. "Her store counts weren't off" she said! What ever happened to the concept of "the customer is always right"? Forget that my total purchases that day were over $150. This CVS employee would rather accuse a long time customer of lying and forfeit future sales because "her process" did not jive with what should have been obvious from the charges on my receipt and what I told her I had taken home with me. This woman actually reviewed security camera footage of my checkout and claimed she couldn't tell if I got two of the items because, "it had been bagged so fast". If this is indicative of how CVS trains it's managers to deal with customers they are in serious trouble!! I will NOT spend another nickel in this store!
