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February 2024 by Harry Burke
I bought tires from Costco to be delivered and installed at this Costco tire installation location. I set up an appointment at 230pm and 15 minutes early. I shopped for groceries for an hour or so with perishables and thinking that it is now close to 4pm and should see if it's ready. Go to counter and it's just now started being worked on. Well, this is the first and last tire purchase and installation ever will be made from Costco and its shop. Should've checked the reviews beforehand. Reviews don't lie.
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February 2024 by Karen Threlkeld
I've been coming here for years and haven't had any problems. They are usually very helpful and timely (if you have an appointment and are on time for it). Today is the exception. I had a 1:45 appointment (for which I was 10 minutes early) for a tire rotation and balance. I've been waiting for 2 hours and just found out they haven't even rolled my car into a bay yet. ????
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February 2024 by Ajay Patel
I used Costco for the tire install and that was fine. I know the shop is always busy and that applies to the battery sales desk also. The time it took was longer than usual even though we had the appointment.It seems that there are not enough tire techs on hand to get to the vehicles in the quickest manner. When calling on the phone about battery availability they can be rude about not having time to look up the battery and needing to serve people in the line. Again shortage of workers seem to always be the issue at Costo tire shop. So my rating will be a 3.
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January 2024 by Skylar Wilson
Got to my appointment five minutes late and the guy at the counter gave me attitude about being late. An hour and a half after my appointment time I checked in to see how long it would be, and they told me they just started working on my car and it would be a half an hour. I wait ANOTHER hour and a half, three hours total after the start of my appointment, and go check in AGAIN, and they say my car has been ready for an hour and they just forgot to call me. Absolutely horrible customer service, and my tires were overinflated. A clear lack of attention to detail is the culture here.
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January 2024 by Andrew Clifton
Complained about us being 5 minutes late for our appointment then waited an hour and a half before touching the car.
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December 2023 by Andrew R.
Establishment has a culture of the customer being a burden to them based on communication with me and others that I observed.Waited 2.25 hours for a basic rotate and balance after having an appointment. When I made an inquiry, I was told it was almost done - I got it 40 minutes after that.They put the tires at significantly higher pressure than required, and when i asked them to fix it, they told me i could do it myself (back to the burden thing). Also confirmed that they do not have a quality check process in their torqing of the lugnets where another person is engaged to do a pass before giving back to the customer. This tells that they don't believe that people are capable of cutting corners/making mistakes and that customer safety is not a priority. If the air pressure being off is an indicator of quality, then my lugnet torque is likely not proper.2 stars overall because the balance seems to be good, but my next set of tires will not be through costco.
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December 2023 by Matt Waters
Rob and the Costco tire crew are always as helpful and friendly as they could be. The volume of vehicles they fit in within a single day is incredible, which I'm sure impacts some of the wait times in other reviews. I live within a few minutes of this location so I always plan on being dropped off and picked back up anytime I need my vehicles tires replaced or serviced, so it's never been an issue for me. For the value and level of service you receive as well as the Costco tire warranty, you can't beat it. If you go in with the expectation to wait a little while, you won't be disappointed.
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December 2023 by amy follett
These people are slammed with customers, sales, installs and queries.I was treated with patience, professionalism, kindness AND smiles.Thank you all for keeping your composure and superior customer service.
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October 2023 by Spencer Lacey
Great experience today with 4 new tires installed. Had a 10a appointment. Didn’t realize there was a line to get in to the store pre open, then a line at tire center counter. They had my car ready in about 90 mins. Got some work and shopping done while waiting.
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May 2023 by Sheri W.
I've never even been inside a Costco, anywhere! But we had a family party and had a sheet cake from Costco. OMG!! That was one of the BEST store bought cakes I've ever had! It had cream cheese filling between layers and the icing was perfect, not the typical greasy, sickeningly sweet type. I am still thinking of this CAKE! I may just buy a membership just for that alone!
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May 2023 by Matt Scott
First, let me start by saying if I could give it 0 stars I would.This isn’t the first time this has happened to me. We live in the Tuscaloosa area so making the commute to get to the Hoover Tire Center is its own task. Today, had a 12pm appointment showed up and signed in at 11:40am, ask the tech that is signing me in roughly how long will it take. She replies with hour to hour and 15 minutes, so I think perfect, enough time to go shopping. My family and I walk around and due our diligence of giving them enough time. Walk back up to the counter at roughly 1:10pm so within that time block that was mentioned above and it’s a different tech to which he tells me it’s still in the system. So I ask if he can tell if it’s in a bay so he goes around the corner to check and comes back to inform me that it’s not just yet. And informs me that it’s got one more vehicle in front of me until mine is serviced.My problem with this, is what is the point of having an appointment, while it’s great to get the free tire and rotation, it’s ridiculous now that this has happened multiple times with appointments.Very very poor customer service!!! Once the tires run out of life, I will not be going back to Costco to purchase more, that is given!
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February 2023 by Pamela W.
Came here for the first time ever on Saturday I usually do my bulk shopping from Sam's so I was eager to see the difference in the two I have to admit there's not much of a difference I can say you will pay a little more at Costco but it seems like you get more with some items so I'm ok with that I didn't get a chance to go in the liquor store we didn't realize they closed so early one of the workers let us know very rudely they closed @6 after asking my husband if he needed help finding anything he replied no & the guy said we closed 20 minutes ago?? Nothing was announced & there were plenty of people still shopping he was extremely rude & I didn't like that one bit it's a better way to communicate with people my husband is soft spoken but I'm not & currently working on that I knew the guy pissed my husband off and it took everything for me to keep my composure so we got the hell up out of there! After I hit the liquor store it's back to Sams for me!
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February 2023 by Winston Smith
Went for a free rotate and balance today. No appointment so I knew I would have to wait. No problem. They called said my car was ready. Checked out at the desk where they said my car would be around back.Well I go around back and it is still in the bay. Waited 10 minutes and asked a tech was it ready. "Yes, we just need to back it out. About that time a customer drove up to the bays and the techs were helping him with something for TEN MORE MINUTES while my car sat there. THEN a tech who was helping the drive up customer who did have to go to the front desk decided to back my car up. Totally ridiculous to say the least.
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February 2023 by Cameron Taylor
Do not take your vehicle here for tires PERIOD…..especially a Tesla. The technicians were clueless. They didn’t know if the tires were run flat or not, which they are not. I specifically said I wanted to keep my old front tires as they have a lot of tread and had them sold to someone already as they are 21 inch wheels and bring a pretty penny even used. The technician poked a hole through the side wall of the tire. I asked to speak to a manager and he said there was nothing they would do all I could do was write up an incident report and he would turn it in to the General Manager Manny. Scratched one of the wheels and didn’t even put valve stem caps back on all of the wheels. Do yourself a favor and go to Discount Tire on 280 where they know what they’re doing even if they are a little more expensive. I’m going to discount tire tomorrow so they can inspect the installation that Costco did. I wish I would have read all of these bad reviews before doing business with Costco tires. BEWARE!Update— Now they have lied and said the tire was already damaged and there was nothing they would do. You would think spending almost $1800 on tires they would have offered something. Nope.
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February 2023 by Larry M.
Best of the big box stores. Top quality, no seconds. Not many choices of brands. Their brand is good quality and price. Get their glasses and hearing aids. Great follow up service.