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January 2024 by Karter Allen
We Love this Store this weekend.The Employee Shelia was very professional and helped us with everything we needed in the furniture department and more. We didn't know what we wanted at first but she really helped us decorate our whole living room. Please come see Shelia, You will love here and she will make your day.
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January 2024 by Mark Hill
Understaffed when I visited and end caps were so over filled that I had to turn sideways to get by several aisles. Admittedly I have gained weight as I should be social distancing from the refrigerator, but come on
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November 2023 by Sharon McCraw
Y'all had exactly what we needed. The manager Brett was so nice and helpful. Janie our checkout person was so polite and signed us up for rewards. Grayson the other cashier up there was also helpful.
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November 2023 by Sherri L
Nice. The clothes section is always a little junky but overall the store looks good.
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September 2023 by Nita Tolbert
Had to pick up an order and they were kind enough to bring it to my suv an pack it up.
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September 2023 by Alexis Adams
Brett, the store manager was the most helpful person I had ever encountered in a store! He helped me buy my apartment furniture and load it up and he was the best!
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June 2023 by Oliver Queen
Al seems like a good dude. You guys should talk to him if you go in there.
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April 2023 by Kimmie Mack
The store was clean and the product selection was good. We perused for an hour checking out the items. The only issue I had was product pricing. When we got ready to check out many items were the price they advertised on the shelf. The young male cashier didn't want to call the manager upfront initially. Then it took forever for them to manually override each item and label them there has to be a better way.
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March 2023 by Brandy Long
They have no employees to help the customers and there online inventory is not accurate.
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January 2023 by Terry Green
Excellent furniture looking forward to buying our new stuff.
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December 2022 by Ja Meal
Horrible customer service. Ordered an item for pick up, waited 2 days still nothing, when i called to cancel noone answered the stores phone for 2 days straight. Called the customer service line. Had 4 very rude and nasty reps. Still no help and they would not connect me to a manager. Horrible store. I will never shop here again. Just my opinion. (I had to call my bank to cancel/dispute the charges this is ridiculous)
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December 2022 by Mindy Hingson
Most items I wanted were not priced, no sales associate to ask questions except the one I tried to flax down and she wouldn’t even look my way to finally going to checkout only for no associate to be around. Left my items and walked out. Won’t be back. Worse Big lots I’ve ever been too
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December 2022 by Fire Shunn
I signed up for 15 percent off or more and the sign did not specify that you had to have a coupon. So I go to the counter and the man at the register would not honor it due to Indid not have a coupon. So I found a 20% off for Christmas items and the electric cords are with the Christmas stuff the guy at the register said It did not work. So basically signing up to get coupons to use right then and there is misleading that man at the register told me once you sign up have to wait 72 hrs before you get coupons and I do NOT believe him. Most people when they sign up get it right then and there.
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November 2022 by V C
I have purchased a couch at the Hoover store, the rear wooden beam is mounted higher on the right side, therefore the couch is sinking on the left side. Since the couch is under a one year manufacturer warrant, we discussed with the manufacturer who is accepting our claim, nevertheless they say that it would have to processed through big lots since that's where we purchased the couch. Despite the understanding with the manufacturer and communication back and forth, Big Lots store strictly refuse to take back the couch. I have never seen such a poor after sales service, we just lost 800$! See attached the difference of the beam between the right and left side of the couch, ridiculous. DO NOT GO THERE!
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November 2022 by Desiree D
Love Big Lots. I always find such good deals.