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June 2024 by John Howe
I was the unlucky driver to run a 3-stop
Load for this co.. First stop was at this facility in Homewood, AL. Arrived @ 7:35 am on 5/29/24 for a 8am Appt.. Was met in the parking lot by Mike Dozier(called himself the Receiving Mgr). He gave me his contact phone # but later never answered or called me back. Half a dozen times saying I only had 2ea pallets to whom ever came out didn’t resonate with anyone.
He explained that earlier there has been what sounded like a gunshot and now they had no power including whole mall complex(that really wasn’t all true,the other businesses had power). This went on all day and finally @ around 2pm power was back on and they started taking deliveries.
Unfortunately for me and a few others the dedicated local trucks were taken first even though some had later appts..
I only had 2ea pallets and needed to be up to their Nashville, TN store by noon.
Well, that never happened and finally @ 5:08pm was leaving to drive to Restaurant Depot in Nashville,TN to spend night in their parking lot.
Woke up @ 6am on 5/30/24 and checked in with receiving people. Same thing there too, they take all local reefer dedicated loads first no matter your appt. time. I had 9ea pallets and got unloaded by 8:25am, not too bad. I thanked the crew and headed over to Restaurant Depot in Memphis, TN.
Arrived there @ 11:55am, late for 8am appt. and expected to be worked in. Was met in receiving office by what later was mentioned the receiving manager of Memphis store. He went on to say that they couldn’t receive my 6ea pallets and they received someone else’s frt in my appt slot and now had no room to take my delivery and also that my broker(CH Robinson) had rescheduled for next day. This statement was a lie ! I called my contact and verified if in fact this had happened and it did not.
Beware of this outfit as they have some shady business practices, especially in Homewood, AL and Memphis, TN stores. The Nashville, TN facility operates much better and faster and more efficiently not to say more honestly too!
Seems the named receiving mgr title is only that, just a title and no authority. Some mentioned a lumper type charge of $80 to $100. I never had to pay at any of my stops and was told not to and that I would not be reimbursed.
If you arrive to the Memphis facility better hope you get a Dock or you won’t have space to turnaround and leave. There is an over abundance of pallets lining the outside perimeter of there parking lot that is a mess. Definitely no professionals at that place. Homewood, AL and Memphis, TN are operational dumpster fires. No restroom facilities were scene or offered. Got a Planet Fitness near Homewood, AL that let another driver use so there are some nice and considerate people out there.
Probably won’t waste my time doing any hauling for these people again. No bathroom facilities were seen and not offered. Overnighting is definitely doable but not at Memphis, TN.
If you want to witness cruelty to mankind this is the company to deliver freight to.
P.S.-I’ll add that the 3ea facilities that I did deliver to (Homewood,Nashville and Memphis are all not in very good(safe)neighborhoods. So proceed with caution if you’re running one of their loads to these areas(lock them doors).
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June 2024 by dalmat ali
This place is a worst place I have delivered my app was 7am they give a dock 11 am for threevpillet they took 7hr to unload me try to avoid this place if you can it's not worth it
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May 2024 by Ariana Vidal
Great place to shop for big events.
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May 2024 by Carlos A
7.5 hrs and counting just to get a door and still waiting. Got bumped cause a company truck showed up. On time or not expect to wait till past your 14 hr clock at this rate.
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March 2024 by Julio Reyes Rodriguez
We enjoyed it to the fullest hello you too
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February 2024 by Tammy M
Restaurant depot is staffed with very rude, unprofessional Mangers, Nick never there I Heard he was rude as well, Joel is cool, d’Angelo was nice but them bad apples have rubbed off on him, put him back in the cooler once I file this lawsuit, this other guys don’t remember his name he wear glasses always nice and professional, Marcus is rude, mean, disrespectful, unprofessional, a bully, and will say something sexual in a heartbeat, while I’m at the register making a purchase, I replied to the cashier I’m going to purchase a box of bags on discount but awaiting on Angel to create ticket, cashier asked Manager Marcus, to void bags , Marcus then removed bags off my cart very rude while talking unprofessional, I never ask him to remove bags, I never said anything to him indicating I wanted the bags removed, he just flat out rude, I then proceeded to the Manager office to report him for only the 100 times, I was so upset crying I really couldn’t get my point across, I then returned to finalize my purchase, I exit the store waited about 10 mins to get myself together so that I could call back to the store and report him, I call and spoke with d’Angelo, I explained to him my concern and stated I was about the contact corporate on Marcus , d’Angelo stated to me he received statement s from his employees and at this time he have to ban me from the store, please purchase you a law book or retake your training course that’s not how you banned a customer, you did it all wrong and u will pay at the end trust me, I called the police so the ban could be done the correct way ? d’Angelo states to the police I ban her but I don’t want to complete the proper paperwork at this time and looked at me and stated get out my store, due to Nick walking up saying “man she recording you” I then exit the store. Marcus so worried about a box of bags how about them cases of crabs and lobsters tails walking out the front door the reason customer never can purchase any did u catch that ? or do u be end on it ? he check receipts 3 times a week when he get in his harassing mode, the time he have on his hands mistreating customers go and block off them dangerous holes in floor, go remove them pallets all over the store awaiting for someone to get injured, help with checking dates and stop selling old food, when customers exit make them aware handguns not allowed, whole while shopping you can’t see anything but guns shown, go stock them empty freezers, so we can shop, Corporate need to come in and clean house staff so clicked up, it start with the head Nick who’s never there.
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January 2024 by A. Doll
I Purchased old products twice from this store manager hung up on me and didn’t seem to care I will be calling the health department !!!Do not go here expecting to get fresh products
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January 2024 by RD RD
They have good prices, they have everything, but the service is horrible, when it comes to paying they always have disgusted faces.
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January 2024 by Victor McDonald (Vic)
This place has food in bulk!!! Almost like Sam's, but better.
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January 2024 by Omar Figures
Great place.Friendly staff
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January 2024 by Richard D.
The store was organized in such a manner that products were easily located. The staff was eager to help in any need or question. The checkout was timely and the cashier was courteous and helpful. Prices were a little high but that is consistent with groceries prices today. I had a good shopping experience.
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November 2023 by Yousef Khalidi
Closing at 4 & 3 on Saturday and Sunday respectively is highly inconvenient for the restauranteur who needs something after the lunch rush. They keep closing earlier and earlier with each year. The employees are usually nice and helpful. Items are often left unshelved on a pallet so you gotta work to get to them. Prices are hit or miss compared to distributors. but overall very helpful for anyone handling large amounts of food even outside a restaurant.
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November 2023 by Michelle
If I could leave no stars , I would.EVERYTIME I come here I am met with an attitude. I walk in smiling and leave pissed. I went to cash out and there was a woman standing there, daydreaming or whatever, and I politely asked if she was open...she replied," Would I be standing here if I wasn't?" (Sarcastically). She could have been on break or something. She didn't have to be so rude.Today, I walk in with a smile and in a good mood, well, that quickly left. 7 out of 10 things were not in stock. (Which I understand, that happens).There was an item I needed and it was on the very top shelf. I needed a worker that used a forklift. There was a man on one atThe end of the aisle. There was another worker at the end I was on. I asked politely "can you get someone to help me get this item down?" He points at the forklift and says" that's him right there " and he just stood there. He wanted me to go ask, Which would have been fine, but the forklift was driving away. I said I'm not going to run after him and he chuckled and continued doing what he was doing before I walked up. I then went to the cashier and asked her to get me some help. She just stood there, confused. She walked away and came back with I'm assuming a manager. He was no help either. He said the forklift guy is way on the other side of the store and that was it. He did make a small attempt to ask the same guy I asked earlier but he just stood there and they both ended shrugging their shoulders. I said never mind. I'll find it at another store. These are just the last 2 times I've been here. It's EVERYTIME I come here. I wish they would be a little more helpful or at least act like it. They make me feel like I'm asking them to do something that their job doesn't require them to do. Customer service here is despicable.
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November 2023 by eskach
Ashtan ,
The information you have provided is very helpful . thX
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November 2023 by MGA TRUCKING, LLC.
I never see like this only 3 case I was there for 2700 hours wetting nasty please they don't care about drivers but they have overnight parking
