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June 2024 by Chase Winborn
Mrs Carolyn has helped us with our taxes greatly
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June 2024 by Gina Phillips
I normally have someone in NY do my taxes but I thought I would try it local this time around. I thought it would be easier. After sitting with my "Tax Professional" for 3.5 hours and watch her struggle to use the software, I lost confidence and ask her to file an extension for me, she had to consult with someone to figure out how to submit the extension. I paid for the extension and then submitted my information to my regular tax professional in New York.
Two weeks later I receive a bill from the IRS for filing my taxes late, my extension was NEVER filed. The office acknowledged that she didn't file the extension but charged me for it and submitted a refund to me via email. When I click on the link to access the refund there is an error. I have been trying to resolve this issue since April, there have been two cases opened but no one has called me back. I have called several times and have told this story at least 5 times to 5 different people.
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February 2024 by Sunny Smith
excellent service
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April 2023 by Kaylee Frankhouse
I waited an hour to be told after 30 min of plugging information in that I should use Turbo Tax. I came in because I haven’t filed in three years and am confused on what to do for all the things that happened during 2020 (unemployment, doordash, etc.) I had to rush here and move things around literally for nothing. Never coming back.
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April 2023 by Ryanna Wrigley
The service is smooth and professional, but it is expensive. You probably won't hear how much the filing fee is until when the filing is winding down.
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April 2023 by ydnxyfj
My tax professional was THE BEST!
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August 2022 by Allen Burnum
excellent staff
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August 2022 by Christina
Very attentive, professional, and knowledgeable
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August 2022 by Robert Nixon
Good service.
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July 2022 by cmh235
Not a minute wasted, very professional and knowledgeable.
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April 2022 by Antonio Carballo
Agent quickly assessed the best way moving forward with my mother's taxes and got everything done within an hour. Time is money. Thank Jan B.
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March 2022 by Daphne Levert
I'm an employee there. Not only are they professional, kind and caring. The clients will leave with a great experience.
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August 2021 by Le'Anda James
I enjoyed Ms. Carolyn. She was nice and quick. I am glad that I did not have to stay five hours when I had someone else to file my taxes for me. I have already decided to come back next year and let her do my taxes. It was quick and simple, and that is what I like. I would recommend someone else to her.
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August 2021 by Brian Brookshaw
Our experience with HR Block is always excellent.
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August 2021 by Rebecca Augustine
Always great and reliable service!
