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February 2024 by Will Gilmer
Food isn’t the main problem. The problem is the employees are incompetent. Placed an order in the drive thru and when we pull up to the window they say “it’ll be at least 10 minutes for us to grill your chicken”. Fine we’ll order something else. Instead of fries we asked for coleslaw. The employee working the window said “ok. Got you.” 5 cars were waiting for their food and we were asked to join them and wait. You’re a fast food restaurant for a reason. People want food fast. After finally getting our food, we checked our bag and received fries instead of slaw. Pulled back around and told a different employee about the issue and he’s response was “we ain’t got no coleslaw”. He didn’t offer any resolution as he began shutting the window immediately after responding to my statement. When we got home we noticed they hadn’t put our sauce in the bag. That is the second time this has happened. No wonder no one is EVER in line. There is little to no effort given at Helena Jack’s. It’s an absolute joke.
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February 2024 by Miss Purple Peace
I stop in here all the time and love how fantastic the service is! The workers are always friendly to me! Food is always hot, and the fries are absolutely scrumptious, too. The only problem I've ever had is the cheese dust never seems evenly spread, but beggers can't be choosy! If you want some good eats, this might be your stop.
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February 2024 by Monique b
The customer service has gone to hell at this Helena location. The manager Shelly is so rude and nasty. She's hard of hearing, l repeated my order at least three or more times and she still got it wrong. When l called back to make her aware of it she got angry and said don't call back harassing her.lm. like lady go back and listen to the cameras and you'll hear what l said. Then she called one of the upper management employees a nobody. I was like wow where do that do this at besides a low budget restaurant like this. Jack's ya'll need to do Better!!! She needs to represent this family restaurant chain better than this. Helena deserves only the best and this ain't it.
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January 2024 by Ginny Jarrell
Great breakfast stop before
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December 2023 by Jonathan Edwards
They were shorted handed with only 2 employees who were in training while I was and even though the service was slow they did an amazing job, I wish I had gotten there names, but they did awesome compared to how many orders they were making ??⭐⭐⭐⭐⭐
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December 2023 by Ross M.
Why is the wrap so small. 5 dollars for something that is finger food. It literally wouldn't even fill my 9 month on.
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December 2023 by Heaven Sparks
Please hire nicer staff at this location.
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December 2023 by FORDMAT77
Very friendly, and my order is always correct, from special instructions, a huge plus in my book..
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November 2023 by Brian Patterson
We've been going to the Helena Jack's since it opened. We like the food, especially breakfast. However, lately we find ourselves rarely going. This morning's experience was a reminder why.It's always a gamble with how the staff will treat you - usually the best you can hope for is that they'll just be indifferent instead of rude. Occasionally, they're friendly, but that's definitely the exception.The one thing that's guaranteed is that something will be missing from your drive-thru order - it never fails to happen. One of the sides, your sauces, a burger, or as happened this morning, my wife's biscuit.I'm so tired of paying Jack's for food I didn't receive. I'm also tired of having to be irritated with myself for forgetting to check the order before I leave the restaurant so that I can park and go inside to retrieve the missing items before getting home.I hate it, but we won't be back - we've had enough. If you do go, don't leave the drive-thru until you've checked your entire order.
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November 2023 by Chandler Rose
Drive thru order for family of 5…staff and manager were very rude. Our order was wrong and the amount given on the sides was half the containers. We were told they couldn’t do anything except offer an apple pie as replacement which we didn’t want. Won’t be returning here.
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November 2023 by Susan “Susie” Lindsey
Very efficient and
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November 2023 by Jeremy Blalock
Horrible service. Had a tall bushy hair individual than wanted to stare at someone. Not the right type of
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October 2023 by mac wright
Just picked up breakfast and was very impressed by the young man at the window. Very polite and helpful.
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October 2023 by Crystal Dawn
Female employee was making fun of customers and it took forever to get the
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October 2023 by Jeffrey White
Tried the Chicken dinner with sides for the first time and it was Excellent!