-
November 2023 by Koslyn Chism
AMAZING CUSTOMER SERVICE !!! This was by far the best experience I have ever had at a cell phone store. I will definitely be returning for all of my purchases and needs to this location !
-
November 2023 by Chandler Collins
10/10 do not waste your time at Helena location, drive the extra miles and go to alabaster where they won’t mess up your order or your phone numbers, but fix the issues that Helena location did. I’ve wasted 6 hours of my time fixing a problem that they caused with my phone number not being transferred onto my new phone ,but another persons phone number on our family plan. While we were purchasing the new phones , she was talking about another bad review with a coworker and how it wasn’t even true and how she doesn’t make mistakes and they made a false bad review, meanwhile her coworker is sobbing about the review. Not being able to have the easy phone to phone transfer that Apple has done so well at making . When I went in to talk about issue the lady who we bought our phones from said she can’t help us with that and whoever sold the phone to me did it incorrectly, meanwhile it was her who sold it.
-
September 2023 by Stefani Araujo
I had a terrible experience with an employee, shelay Owen’s, ashe was very rude and disrespectful, one of the worst experiences ever.
-
September 2023 by Donnie Wallin
The service was great! She was super nice and very knowledgeable. Best AT&T store ever!
-
September 2023 by Lia Roberson
I have tried to visit this store multiple times and the doors were locked. If you’re trying to receive any service I advise going to the Alabaster location.
-
May 2023 by Matt H.
The are fast and friendly but they are deceiving. I was given 3 "upgrades" only to find out they were not upgrades and ending up having to pay off 6 devices instead of 3. I truly believe they deceived me to make the sell.
-
March 2023 by Eleanor Van Horn
The 2 gentleman, Willie and Joe gave us great customer service. We needed our devices set up and completed and they were patient, courteous, and understanding throughout the entire process. The third-party rep that set up at the Sam's club didn't quite know what he was doing when we switched wireless providers. They deserve a huge raise and to be featured in an AT&T commercial. They made us feel welcomed and valued.
-
March 2023 by Les Tucker
Joe had the store by himself due to an employee who called in sick. Joe did an amazing job successfully handling 4 customers at one time. Apparently the support people he tried to get help from on the phone were useless but he kept his cool. Great Job Joe.
-
March 2023 by israel Cassimiro
I Went into the store today to purchase a new iPhone. Willie was very helpful in helping me choose the right phone with the best deal.
-
March 2023 by Jason Nance
Hours clearly state open til 6:00pm on Sunday, showed up at a little after 4:00pm and place was closed up tight!
-
February 2023 by Lady Bug
The guy I met was nice, friendly and, professional, I only wish they would have more then one or two employees working,
-
October 2022 by Daniel Beard
Went into the store today to purchase a new iPhone. Chance was very helpful in helping me choose the phone that best suited my needs. He also set up the new phone and explained some of the more notable upgrades that I would find useful. I tend to keep mobile phones until I have no choice but to replace them, but Chance made my shopping experience smooth and painless. Excellent service!
-
October 2022 by Brent D.
I bought a Samsung Galaxy phone for my son's birthday at this store. They activated the phone but didn't put the SIM card in, so I had to return to the store to find out what the problem was. Super inconvenient for me, yet the girl employee behaved as if I were the inconvenience for bothering her to finish the job. Insult to injury, I later found out that a bunch of phone insurance and upgrade fees that I didn't ask for were added when I purchased the phone, which drove my monthly bill up by $115. I spent hours online with AT&T to get it all sorted out. The people who work at this store aren't professionals. They're unconcerned, inattentive, unapologetic customer service nightmares. I'll never do business here again. Zero stars.
-
October 2022 by Brady Parker
Chance at this location is great FYI! Helped my Grandfather with his new iPhone 100%.
-
September 2022 by Kevin Henry
My wife and I went to the Helena AT&T store last night to buy new phones. I needed an upgraded phone and added a new line on my account for my wife. The manager ( I forgot his name) was very thorough in explaining every detail about the IPhone 12my wife and I purchased. We will highly recommend the Helena store when friends and family need new phones.
