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March 2023 by Marianne Ashe
We went to this pharmacy and it wasn't open yet, it opened in a few minutes, there was a woman and she Rudely said: there's nothing I can do for you now, we open at 10:00am!!!! I asked her if she would be kind enough to make a print out of our Co-Pay's , she said... No, we open at 10:00am. I was amazed, I've been a customer here for over a year, and now I won't be coming back! Go to Decatur Alabama Walgreens they're always polite & Helpful, don't go to the Walgreens pharmacy in Hartselle!
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January 2023 by Mongo
Hartselle,Al need some training in customer care and kindness, we dont want to have to come to you during our worst times either with poor health of a loved one or self, they can be very short and rude.And i understand supply/demand so there is that, over it and them
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January 2023 by Beverly Nissel
You can not get correct prescriptions filled here. The staff would rather return rxs to stock than wait on customers. No name tags. Awful awful
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December 2022 by Gary Merkel
Very helpful, took time to treat me like a human, promp service, very cordial, yet professional.
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August 2022 by Donna Mccracken
First of all my husband and I used Walgreens in several states and are usually very pleased. Since moving to Alabama we have had nothing but problems with the Hartselle store. My husband has been diagnosed diabetic 2 and the final straw with this store is my husband is using His Used Needles because the employees refuse to communicate with each other and listen to there customers. We tried to tell them we were not getting the right equipment do to the high cost, we no what it should cost, they argued with us and sure enough we are now stuck with expensive glucose sticks that don't work in the machine, they sold us! Now on top of that we apparently can't get needles either and no one had the decency to even call us back after we keep trying to address the multiple problems with this pharmacy. Needless to say I'm so upset. Maybe they should inform the techs Diabetes kills. He was just hospitalized for sugar being to high. We're going to get a new pharmacy that cares about their patients.
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July 2022 by Abby Middleton
I had to make an important call about my prescription refilling time and the people over the phone aren’t very nice. They seem annoyed by me. :/
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June 2022 by nancy eagan
They are so very slow and they don’t tell you that they are close so you can’t get your medicine that the dr calls in for you to start ASAP. That’s is why I stop using Walgreens. You try to go through the drive through and get your medicine just to see a thing on the window saying that you can go in the store to get it just to find out that they are gone to lunch. Cullman. Walgreens is a lot better and friendly than. Hartselle Walgreens. Guess I will be driving to Cullman for my medicine with the price of gas and then the medicine boy this. Stinks.
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April 2022 by Lindsey Ramey
I love shopping in Walgreens. They always have a great variety of merchandise. I also like that they carry seasonal items that are unique. The customer service is top notch.
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March 2022 by Jason Hulsey
Absolutely the worst Walgreens I've ever used. As active military I used this Hartselle location and always had some issue. After retirement it's been worse and the staff seem like making money or doing their job is not a priority. I'm moving my medical needs elsewhere. While typing this review they called back with another excuse and made me pay cash.
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March 2022 by T Tankersley
This is ABSOLUTELY the worst pharmacy / store I have ever dealt with! I used the app to order and express pay to order my prescriptions.NOT one single employee knew how to use the app to retrieve my information! I was over charged and my account is still reflecting an overcharge! The management in store and pharmacy have not tried to help me,I have been forced to WAIT for the charge to fall off!! ABSURD ! NEVER again ? I gave 1 star because I was forced to so I could post this!!
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January 2022 by Drox
Everytime I go here I wait at least 20 mins. This time I waited over an hour. The staff does not communicate with the people waiting. You basically have to get up every 20 mins and ask if it's ready. The guy setting beside me made appointment for his shot 4:15. He finally got at 5:00. I will be moving to a new pharmacy.
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December 2021 by Patrick Murcks
Worst pharmacy ever. Way slow!! Like that don’t care. That don’t know what there doing!!!!
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November 2021 by Brandi Brown
Worst pharmacist staff ever. I'm sorry but when my mother in law has not only Parkinson's and over the age of 70, and a long list of medications already, the person working the window literally told her that her doctor must have lied to her because they did not have her prescriptions for the THIRD TIME TODAY going back and fourth between her doctor and the pharmacy over a medication she literally can not live without. And now while I would normally understand, maybe there was a misunderstanding or something, no, theres been nothing but rude inconsiderate people who won't even take a second to find out what the situation might be. She must be "confused, or lying" ill be calling cooperate as well. Pitiful.
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November 2021 by Brent
Tested positive for covid, doctor prescribed ivermectin, took it to this place, and got a text saying there was a problem with my insurance, and that it would be delayed. I called and it wasn't an insurance issue, the guy told me, that they refuse to fill it because CDC didn't recommend it. He told me I could go somewhere else, and I did! And they filled it no problem! So it's not what your doctor prescribes, that matters, it's what this guy fills like prescribing. When one is told what to do! they are no longer free!
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October 2021 by Drew Poole
Slow service you get the feeling nobody wants to be there. They need more people. Nicer people also