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July 2024 by Chris B.
Can't contact this location. Apparently answering a phone is to much for them.
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February 2024 by Brooke McIntire
Been waiting on a very important package all day that requires a signature. Driver finay shows up, sits in his truck for 30 seconds, restarts his truck and leaves. Checked tracking and he updated it as no one available when i was sitting here waiting on him. All of the numbers for local are disconnected. Called 800 number who said someone from local will call within an hour and that hour has now passed. This is a device that controls my insulin pump, which i literally need to stay alive and your lazy driver can’t be bothered to knock on my door. LIVID!
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January 2024 by Russell Carmichael
Shows package processing at the Hartselle facility with no status change in over a week. Can’t get in touch with anyone. Phone number listed is disconnected. No business hours listed online. I drove out to the facility and they were closed. The package was suppose to be delivered a week ago but no updates, no status change, and no way to get in touch with the Hartselle location.
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September 2023 by John Bates
Went to seek help finding a parcel they all done their best to help us for which we are very grateful thank y'all it meant more than you could know
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August 2023 by Jeff Richardson
Great place to ship
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August 2023 by Brent Buck
Friendly and fast
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August 2023 by Sleepy Time Sounds Night Night
Something mail or a package sent off this is the place to go
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August 2023 by Tracy Melvin
Awesome service!
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August 2023 by Michelle B
Never on time! Always too lazy to do their jobs so they delay shipments by passing them off to the local USPS. Never answers phone. Worthless might as well be shut down!
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March 2023 by kelly smith
Apparently the management at this facility doesn't care about customer feedback because our delivery driver is THE laziest driver who can't seem to go up 3 small steps and put packages on a covered porch. We've talked to his boss before and nothing changes. Puts em by front steps. I even bought a sign saying where to put packages. He marks it down as being by front door so I guess he doesn't know what a door looks like. Pathetic and his boss condones his lack of performance.
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March 2023 by Shondra Patterson
This facility has exceptional carriers one in particular Shane Towe! He went above and beyond great customer service! He found a $100 bill in our yard and taped it to our package so we would find it! There are not many people that would do that and I just want to say thank you so very much!! He is the best!!
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August 2022 by Joshua Little
August 3, they show in their system that delivery of my package was attempted (it was not, did not get a notification nor did I receive any "Sorry we missed you" on the 3rd), take in mind, this was at 1:22PM on a weekday when I was at work. August 4th, they attempted delivery at 4:36PM, a little later, this time I did see the UPS Driver in my doorbell cam, but they apparently require a signature (which wasn't the case when the package was sent, so they updated the delivery to require a signature). They left the "Sorry we missed you this time" and now are out for a "Final Attempt". I probably won't be home again because I work 40 minutes away. No number for me to call. No way for me to get in touch with the Customer Service team other than physically going to the site, which is closed by the time I get off. This is just pathetic.
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August 2022 by David Watson
Has no phone 2
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June 2022 by Tyler Compton
1ZW490240397318141 is for the same houseAs 1ZA524F30311977337 Ordered same day They won't what was supposed to be here yesterday is still not here But the wound what was supposed to be here today is here What is going on it should be the same address Should I be worried that it was stolen
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March 2022 by Robin Craig
Family homestead burnt to the ground week before last...I live in a tailor behind actual burnt homestead and instead of delivering my packagees to me as should be in the first place they post package as abandoned!!!! They leave no way to contact local UPS in Hartselle,AL... very disappointed with their service!!!!
