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10AM - 7PM
1199 US-31, Hartselle
Mobile Phones
“I was in a bad situation when I left my phone at the airport upon returning home from a trip. I couldn't recover it so it was totally lost. Both Briana and Connor worked with me patiently, thoroughly, and kindly to help me file my claim and receive my new phone. When one attempt to make a claim couldn't be processed Connor used his own ingenuity to find a way to allow the claim to be processed correctly. My situation with my at&t account was unique so it wasn't as simple as it would be for anyone else to file an insurance claim for a lost phone. I had to go in every day after work for five days to get the claim to go through because of my account situation. My experience was mostly with Connor because he was working when I went in most times. He didn't become frustrated. He didn't just pretend like he had exhausted all his options and he really didn't give up. He really cared about trying to help me and showed empathy. All this to say without the help of both of these great employees I wouldn't have my phone right now and even if I did it wouldn't be set up correctly. I've had good customer service experiences before but they have truly gone above and beyond to help me. Not just as a customer but as a fellow person. I would give higher than five stars if I could. Thanks so much guys.”
“Kathleen G. was the best help today! She handled every customer in a timely manner, was personable, and patient while simultaneously onboarding newer employees. I came in with a list of 6 tasks to be completed, and left with a resolution to each task.”
“It's a great place to get groceries, clothes etcetera! but... The self checkout machines are constantly down, the workers can be kinda rude when you ask for help with the self checkout machines.... honestly I'll go to Walmart till I die but this is just some of the things that bother me.”
“I have been with at for many years but I decided to step out and see what else was out there. T-Mobile and their team in Hartselle,Al have been very friendly and helpful especially with my screen protector! They are offering home internet for a reasonable price right now.”
“Pelham & Briley were amazing. Even though they didn't have the phone I ultimately wanted - lost sale :( they still took the time to call around to find a local Metro by T-Mobile store that had one in stock! GREAT TEAM WORK AND GOING ABOVE AND BEYOND.”
10AM - 7PM
701 Hwy 31 SW Ste A, Hartselle
Mobile Phones
“I would just like to say that I have all the crickets that I have been to Cynthia Pablo has been the most helpful most kind out of anyone that I have seen at any other crickets or even this one y'all did a great job hiring her she made me feel welcomed and not as if it was a business transaction”
Mobile Phones
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Mobile Phones
“Brought in my shattered iPhone 13 screen and thought there was no hope! In about an hour my phone was fixed and is working perfectly. The owner is very professional and pleasant!”