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February 2024 by robert dutton
Needed new wipers.
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January 2024 by Brandi Polen
Very helpful friendly staff an
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January 2024 by Michael Johnson
A friend purchased some brake pads online through the local AutoZone. Located on the Beltline in Decatur. My friend knows almost zero about the mechanical side of vehicles so I had agreed to go with him to pick up the pads and double check to make sure they were the correct fitment. I am not at all blaming the young man (who was obviously on his first or second day of employment with AutoZone) that was attempting to get the pads for us and close out the transaction. Knowing that my friends car (Cadillac STS AWD WITH TRUE 4 WHEEL ANIT-LOCKS) has a pretty unique braking package I ask the young man if we could double check that parts. He agreed so I gave him the needed information. He was completely lost but was trying hard. He did that thing where he looked at the screen and mumbled a couple of things and then said "yea those are the ones" . Walking to the car I told my friend that I would wager my next paycheck that they were not gonna fit. Fast forward a few hours...at 10pm and 31 degrees out- I am putting the old pads back on and putting wheels back on and so forth.....of course they didn't fit.My point is this....Pretty much 95% of the businesses that we once had at least a little faith in , now are not willing to spend the money to hire qualified help. I understand young people need jobs and rightfully so but the companies fail them by not providing adequate training..... because of course training cost $$$$ ....if this happened in 1970 I would have probably got the correct parts the first time but if not the business would have somehow compensated me for me having to do double mechanical work and making another trip back to the store.So to AutoZone I give 1 star.
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November 2023 by Jan Hawkins
This is the most helpful store. Jarrod helped me; put my light in and filter and was so courteous. This will be my store for auto needs.
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October 2023 by Brittany Dragan
I had to stop and get windshield whippers and Jarrod helped me out. He was quick with it, professional and just an all around helpful and nice guy!It’s hard to find kind people and good workers these days and I would say AutoZone definitely scored a good one with him!
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September 2023 by Tommie Hill
Trade out on brake pads installed wrong and replaced with no questions asked. No major corporation has Customer Service like Auto Zone. All employees are awesome!!!
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September 2023 by Heath Griffin
I went to advance Auto I mean and they told me my battery was good then I went to AutoZone and he actually tested my battery and found out it didn't have a charge not only did they find out it didn't have a charge they also recommended that it still had warranty on it and I got a brand new battery for free
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July 2023 by John Garrison
Excellent service from Cody and Mel very helpful and hooked me up quik. Thank yall for your help I recommend yall to everyone.
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July 2023 by Misti Bressette
The workers were very helpful in assisting my husband with his truck battery.
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May 2023 by Brad N Puckett
Calling parts stores looking for a battery vent elbow for my Z06 Corvette that connects from the battery to a drain hose...most wanted to sell me a whole kit that includes the hose etc. for $20+. Spoke with Jarrod in Hartselle, he checked old batteries that had been brought in for core exchanges and found one and gave it to me! What service in this day and age of "no customer service". Thank you Jarrod!
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May 2023 by Kandace Maddox
My husband came in needing a battery and not only did they have what he needed, they quickly installed it for him! Great service! Highly recommend this store
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May 2023 by Randy Ball
Autozone in Hartselle I've always had good service with these guys sometimes you may have wait your turn but when it's your turn they are very helpful and they've I'll get you going
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May 2023 by James Montgomery
They would have better luck letting customers have self service. Give me the computer. Where do you find so many people that know nothing about their job
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February 2023 by Landon Smith
Always friendly, helped with exactly what I needed
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January 2023 by Renea Martin
Omg that store was so cold I felt bad for the ppl that had to work there and it's getting colder the office ppl need to let them turn the heat up some.
