O'Reilly Auto Parts in Hamilton, Alabama is a store that carries parts, tools, and accessories. It offers services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The location also resurfaces brake rotors and drums, makes custom hydraulic hoses, mixes paint, and has a free Loaner Tool program. The Parts Professionals are in-store to help. Customer experiences vary. Many report great, friendly, and knowledgeable customer service, with staff who are courteous, helpful, and well-organized. In one instance, they provided excellent assistance during a highway emergency, suggesting local mechanics. Customers appreciate the staff's knowledge and feel helped with everything they need. However, some reviews express frustration, noting that parts stores often do not have items in stock, feeling there is no difference from ordering parts oneself. One customer reported being put on hold for ten minutes when trying to order a part before hanging up. Despite these occasional issues, some remain fans of parts stores in general, though with reserved ratings. The staff is recognized as knowledgeable, and some believe the quality of products exceeds that of other places, even if prices may be a little higher.
Only parts store that I know of that sells batteries that will crank a Harley!! Thanks, fast friendly service!!
November 2023
We had a highway emergency hours from home and went into this place. They were courteous and helpful and suggested some local mechanics who could perform the repairs right away. It was a Saturday and a holiday to boot, so we were so grateful for their help! O’Reilly will be our parts company from now on!
