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June 2024 by bama outlaw
The people here are great the service not so much
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March 2024 by Patricia Kelly
Took 3 days for someone to come and look at my TV! Took tech 5 min to fix!
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February 2024 by Bill Green
For those of you in Gulf Shores, AL, I highly suggest that you do NOT use Mediacom for your internet and TV services. For many years, Mediacom was the only game in town. Now, there are alternatives (C-Spire). Mediacom has the worst customer service of ANY company I have ever dealt with. If you experience trouble with their services, good luck getting any competent technical support. You WILL experience numerous internet outages. Also, their prices for all services continue to go up and up with no increase in quality or features. With this most recent price increase adding another $50 per month to my bill, I'm done. I anticipate a more peaceful life with this sorry company out of it. Good riddance.
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December 2023 by john martindale
Terrible maintenance service was supposed to fix my cable they broke on Thursday they said they would be back and never came back that day. We called and they said Friday 4pm they didn't show all weekend no internet terrible service if I could give a negative 1 I would
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November 2023 by Cuda 1970
What I’ve noticed with most reviews among different ISP Providers is most people won’t hesitate to jump on the review section ONLY when they’ve had a bad experience. It’s a rare occasion that you will see a positive review because people are mentally trained to run to the Internet and blast a company but will not take a few minutes to give some positive experiences because when everything is fine, no one thinks to drop a good note. Review sections are just a dumping ground for people to vent and sometimes exaggerate their experience(s). I like to have my own experience as I’ve found no matter the reviews I’ve found positive experiences from stores, restaurants and ISP’s such as Mediacom where others want to give zero stars. I’m here to say I’ve rarely had an issue in the last 7 years with MediaCom’s service. There are outages that happen beyond the control of the company itself. Construction, Sewer services, electric companies, etc play into outages for all. Those that would give zero stars if they could make me say I would give Mediacom 10 Stars if I could!!
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November 2023 by KellySue
Me and my son had this service! They hike the bill up on you ! Service goes in and out . No credit for that ! Don't recommend ! Lady on the phone has gotten rude more then once I've delt with her !
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November 2023 by Corey Caldwell
Worst internet ever never works good always out just like now if I didn’t have to use it I would lose it
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November 2023 by Jr Wiggs
Service has been great!
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November 2023 by Michael Connelly
Went above and beyond to get me internet at a new house.
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August 2023 by Brennan Yeates
Worst internet service provider I have ever experienced. The internet at our house is unavailable 95% of the day everyday. They claim there are service outages, but once those outages are resolved we still do not have internet. All troubleshooting steps they recommend have failed. We have to use the hotspot on our cell phones in order to be able to use the internet at all, which is extremely inconvenient especially when working from home. If there is any other internet service provider available in your area, I would recommend going with them no matter the cost. Paying more and actually having internet sounds way better than what we are currently experiencing.
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August 2023 by Danita Brewer
Not worth the time or money to mess with this service(can you even call it a service?). You can't watch a movie or play a game on your phone as the internet is sooooo bad, comes and goes all day every day! Moved here in April and it's almost August and there hasn't been one good day. Get it anywhere but here!! Mediacom I've read your reviews so please don't reply to contact you as this isn't what you want, apparently you're not interested in doing a thing about it!!
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August 2023 by Scott Shelton
This is the worst provider that I have ever been forced to use. I don’t think I’ve gone a week without some type of issue. Service is terrible and nearly impossible to any resolution.
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July 2023 by lil c
Unbelievably terrible internet. Yet they are running a monopoly and are the only choice. Have the nerve to charge a grip for inconsistent internet that’s impossible to work from home with. What am I even paying for? 3 days in a row now that I can’t even stream Netflix. And anytime you try to call it’s all excuses and nothing ever gets resolved. I couldn’t possibly be more unsatisfied with this company.
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July 2023 by Ryley Ahrenholtz
This is the worst internet I have ever used. Services always cut in and out, the people on the phone are useless and won’t resolves any issues. It’s so bad I can’t even connect online to play video games; it renders my Xbox useless!!! And there isn’t anything more I can do! As soon as another company comes into town I’m switching ASAP.
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May 2023 by Neil P
This is quite possibly the worst and most expensive int/cable provider I have used in 3 states. If it weren't for their fading monopoly of the Gulf Shores area coupled with Bally Sports buying the Atlanta sports rights and not having them on Youtube TV and the other streaming services they would be out of business.
