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“I went in to obtain a temp. ATM card and Direct Deposit form. One of the tellers told me that I could go to the back office to obtain these items. Before I could say "okay" .. another teller LOUDLY STATED "uhh WE CANT DO TEMP. ATM CARDS ANYMORE!" I DIDNT UNDERSTAND because why would the bank allow me to open an account deposit money and NOT HAVE ACCESS TO THOSE FUNDS. The teller at the back desk then said "Yes, we can ..we still have them." Either she was uneducated on this or she was profiling me. regardless it made my visit unpleasant and I WILL NOT RETURN TO THIS BRANCH LOCATION.Edit: Mr.Hugh was so very nice. If I return it will be to see him”
“While on vacation we stopped in the Gulf Shores branch. The staff was friendly and very helpful. This group was very helpful and made me feel like a local. They are happier than my local office in North Alabama. Pleasant visit.”
“Setting up my first Account and Robert Thomas was AMAZING and super helpful. Usually I have anxiety with these things but not today!! He told me everything step by step and answered all of my questions in a postive and understandable way. Super nice!!! Couldn't have went through the process any easier!! Made sure I got exactly what I wanted and listed all the pros and cons with everything. Overall an excellent visit.”
“Fantastic customer service!!!! It took several tries of switching banks in Gulf Shores for our local business (my business partner spent hours in the other banks fixing bank errors almost to the point of tears), and Chris and the others at this branch have made this part of our (her) business easy. We are so thankful for this branch. When we are swamped, who needs bank problems due to errors? They are more than courteous - they are helpful, professional, and friendly even when we are in a hurry.”
“Friendly staff. We’ve had several interactions (notary, business questions, etc.) and the staff is always available to answer questions or help us set an appt with someone who is more knowledgeable on the topic. Great experience every time.”
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“I absolutely love banking with Woodforest. You don't often find banktellers you can rely on and make jokes with as you do your daily needs. A very welcoming and warm environment.”