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July 2023 by Amber Grimes
My husband and I have been using them for years ! Debbie has always taken care of us and been so kind. All of the drivers that come to our house are so respectful and nice. Love using them
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February 2023 by greg duckworth
I"ve had for years and never had problem recieved a day after ordered propane
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February 2022 by Eric Hamilton
Very poor office communication. Went to the office not open during regular hours. They never have anyone yo man the phones. Service extremely poor.
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February 2022 by Weston Weston
Goodness, I have been requesting gas for my home from this company for three weeks and they have not responded or returned any of our calls about the expected delivery date. I use propane gas to heat my home and live with someone over the age of 85; the temperatures are dropping and we really need this service. In rural Alabama, there are so few residential propane gas options. I have been using this company for 3-4 years and never had this level of bad service.In general, the customer service is C-/D+. I am writing here to let others know about my experience with Tom Bigbee Propane. I am not sure if the company cares about customer reviews.
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February 2022 by Sonia Jones
This company is TRASH! My parents paid for gas 2 months ago and still haven't received it.
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February 2022 by Tyliayh Hall-Jones
This company is extremely unprofessional! The ONLY reason that I’m giving one star on this review is because I’m required to! They respond to customers at their own convenience. I excused them. Fine. However, today while visiting the site in reference to a recent order approximately at 1:00 p.m. The receptionist returned from lunch & would not open the door for my mother and I. She saw my vehicle when she returned. We saw her enter the building. Around 1:06 we exited our vehicles to go inside. She sat at the desk proceeding to finish her lunch as if we were not there. I knocked several times and she later sent another male to the door to say that they are not open. The sign says that lunch is over at 1 p.m. They do not close until 4:30 p.m. She could have simply did the exact task that she sent him to do. A complaint has been filed and I wouldn’t recommend that anyone purchase propane there again!
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February 2022 by Jason Guin
Been calling for 6 weeks trying to get gas will not answer phone or return calls.
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February 2022 by Kayla Freeman
Horrible horrible! Do not attempt to purchase from this co! Ordered gas two weeks ago and was charged for it but still have not recieved my gas. Left multiple messages and numerous phone calls with no response but they have my money so they are in no hurry to get me my gas. I have never had this prob in the past until they got bought out and I would advise to buy from another company even if its 200 more.
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February 2022 by Jerome Bain
Placed order. No gas, no reply ,will not answer phone. Left messages.Very poor service
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February 2022 by Alexis Harbin
If I could give it 0 stars I would, we’ve been waiting for propane for over a week. This is how my husband and I cook and bathe! I can’t have basic human necessities because they won’t deliver like they said they would.
