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March 2024 by Little Opie
Today I stopped in at the Pilot, Lesley helped me retrieve and print off a document, so I would get paid for my load I just delivered down the street. Lesley provided a great service with a smile.A Great Thank You To Lesley ?
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March 2024 by Pam Myers
Awesome place!
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March 2024 by Catie Sobolewski
Wasted 20 minutes in the cold trying to get my GasBuddy card to work with their app. Just kept saying "please see cashier". Just one more reason I only go to Sam's and Costco for gas.
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March 2024 by Gregory Brown
Great place and clean Restroom
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February 2024 by t.locke “Trucker wife life”
Real friendly personnel! Clean stocked store & clean bathrooms (didn’t use showers or laundry) Arby’s attached inside. Dunken doughnuts. Lots of souvenirs & snacks, clothing, truck supplies & some hot & cold on-the-go foods. Cement lot.
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February 2024 by Jason Allen Morris
Great customer service from Amy while I was there I used the showers I definitely will not go back there there's no water pressure it was extremely weak water pressure you can't really tell from the handle where hot and cold actually are and the floor is extremely slippery in the shower area the amount of soap build up is ridiculous one of the reasons why drivers take so long in the showers because there's no water pressure at all normal shower pressure would be around 60 PSI this location maybe had 20 psi if that and the shower head needed to be changed it's either a pulsing spray or a very light shower spray the food and the drink at this location was good and fresh they even changed out the pastry donut display while I was there
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February 2024 by Matthew Edwards
Manager, Chris Melvin is a awesome guy along with Willow and Robbie. So earlier today I placed a Wendy's mobile order and only to realize the app thought that I was in Ocala, FL pilot Wendy's. Well I didn't realize my mistake until 10 minutes later . Tried to call Wendy's customer number I was in hold forever and I shown the Wendy's Manager that clearly you can see I made a mistake but I'm definitely not in ocala, is there a way you can still make this order and since the customer service number isn't picking up that is technically theft of my money. Well we got into a heated exchange, I was going to just leave but the above mentioned folks diffused the situation and without saying Manager Chris paid for my meal. Awesome folks,at the pilot, but the people at the Wendy's didn't even want to try to help at all.
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January 2024 by ronlong1971
Well I purchased a 700i Cobra Radar Detector from the Pilot on 67 in Pricville on December 22 2023 so the display started going out on it before it was even two weeks old. So I carried it back and the manager said sure I’ll be glad to swap it out, had receipt where I purchased it, so he checked and he didn’t have another one. So he said I could swap it out at any Pilot so he called the one in Good Hope to see if they had one and the lady said yes we do so I drive there and go in with my receipt and speak to the GM his name was Chris so I explained to him and he said okay let me check and see if I have one. And in a few minutes he comes back and says I’m sorry but we don’t have one all we have is the 480i so I said they just called a little while ago and the lady said you had one and he said we must have sold it. I just felt like he wasn’t telling me the truth so I waited until after 5 yesterday evening and me and my son go back and my son asks a lady name Misty if she has one and she brings it out of the back so I told her about what happened and she told me to bring the box and my receipt and come back this morning and she would swap it out. So I did and when I got there she was fixing to do it and one of the other ladies was texting Chris to let him know what was happening and he told her no that she was not to swap it out. So basically what happened he was pissed because he had gotten caught up in a lie about not having one. I gave over $250 for it December the 22 and there store policy plainly states if you have the receipt and packaging they will swap it out. I will be contacting the company tomorrow and do everything possible to get this resolved. I’m retired and I don’t care if it costs me $20000 to get this fixed I will.
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January 2024 by Glenn VanZandt
First time I've stopped there. Stopped for restroom and coffee. Cleanest restroom of any truckstops I've been in. The cashiers was so nice and friendly. Great staff, good to see people take pride in their work.
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December 2023 by Anna Thornton
Kim keeps the place spotless and friendly! The cashier provided fast customer service was friendly too.A+++ for these ladies
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December 2023 by Donna Bolan
This Pilot has improved SO much in the past year the employees now are ALOT kinder an and take pride in doing their job...I have expressed that to MJ who is the team lead an was surprised she did not agree that the employees now are much better and totally disagreed with me in front of the employees that is very poor management an lead skills to put down the improvement an the employees ..I said oh well you cannot see the improvement I can an I am a customer...
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December 2023 by Tricia DeLeonardis
Manager Misty is awesome!! I came in at around 10pm to park at my reserved truck parking spot and they were all full!! I went inside and asked to talk to the manager and was pleasantly surprised at her professionalism when I told her my situation. She said it was no problem and she would find out who mistakenly parked in a reserved spot! She came out and found the truck and within a few minutes , I was safely parked in my reserved place. Knowing ahead of time, my 13 hour day, would be making me arrive very late to park, is the reason I mostly use Pilot and Flying J reserved parking! Being a woman in the trucking industry isn’t always easy, and safety is priority #1!! Parking on an on or off ramp isn’t safe for many reasons, and usually not allowed in most state because it is SO Dangerous! !I am absolutely very appreciative of Misti handling my situation is a very nice and professional manner , and really enjoyed talking with her. She was very compassionate and complimentary to me , being in this industry! It’s not as easy as it looks . I’m very tired now!! I’m going to bed in a safe place and I will rest well knowing that!!BUT WHAT IS NOT SO GREAT: it was someone from the same company I work for!! Sorry to the fellow driver… But It is what it is!! Next time, reserve ahead! It’s so easy on the app!!!Thanks Misty and Pilot , exit 304 on I-65 , Cullman/ Hope Hull ALABAMA!!
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October 2023 by Hal Hupert
Not very large but has newer working pumps, ice showers, and a Wendy’s. I always get reserve parking and there was plenty of them at 5pm on a Sunday
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October 2023 by Stephen R
Dropped in for gas and a snack or two. The gas is a couple since cheaper but the retail items inside the store are some of the most expensive I’ve seen anywhere. They don’t like to sell smaller bags or anything like that and the pricing is so ridiculous.
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October 2023 by Hudson Moore
THE YOUNG LADY CASHIER ALWAYS HAS A SMILE ! SHE IS YOUNG AND IS PERFECT MANAGER MATERIAL! DONT KNOW HER NAME BUT I PROMISE SHE IS ALWAYS SMILING AND Is VERY PROFESSIONAL!!
