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January 2024 by Whitney H.
This pharmacy is kind of hit or miss as to whether or not your prescriptions will be ready. I'd say it's about 80/20 with them being ready. I strongly believe that the fault causing the inconsistency lies in their mobile app. Sometimes the refill requests submitted via the app don't actually get pushed through to the pharmacy (per the pharmacy technician we spoke to last time). Not really sure why that is or how it happens, but they seem to just get lost in the ether. *shrug* Other times the app will show that you have prescriptions ready to pick up, but you get to the pharmacy and they're not there. This is really unfortunate, because the easy refill requests not requiring you to actually call and wait half an hour on hold to request your medications one at a time is half the incentive to use a chain pharmacy like Walgreens. On a side note, I LOVE going inside the store to shop after a major holiday. All of the holiday merch gets HEAVILY discounted. Such a steal!
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December 2023 by Vincent McCary
Awesome
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November 2023 by Evelyn
Went to pick up a few things today but I am appalled at this store. Can someone explain to me why ONE associate was responsible for the register while the other employees were hiding in the back?? I saw one girl running back and fourth trying to get everything done while the guy was standing around with his thumb up his butt. Why is he even employed there if he isn’t working? Devin checked me out at the register and the boy walked up at the last second to FINALLY help out but it was too late. Fire him or train him better, that’s ridiculous. And someone give that girl poor girl a raise, she was the only pleasant thing about my experience. Do better Walgreens.
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October 2023 by Greywolves 394
My husband went in to fill a prescription and was made to feel like a drug addicted. He ran out of medication two days early and wanted to fill it with out insurance. They treated him so horribly and made him horrible.
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July 2023 by brittany lavecchia
Called twice to find out when my rx would be ready and they hung up on me both times. We had to switch our kids meds to a different pharmacy because their pediatrician refuses to work with them from here on out. Their customer service standards are absolutely disgusting.
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June 2023 by Gabby S.
Store employees are always talking and not paying attention to the check out. The employees know nothing about their jobs its taken three people to find out how to do a return. Ive had someone tell me i cant do a transaction ive went down the street and had no issues doing. I think they just throw whoever will show up out and hope for the best. I
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December 2022 by Intentional in Christ
This Walgreens have the worst staff ever!! I’ve seen people come back in for receiving the wrong medication. I’ve not received my full prescription without explanation. The people who work in the front also gives me a hard time. I renewed my drivers license which apparently there is a new system for that since Gardendale DMV gave it to me on a sheet of paper;however, the logo was displayed. Walgreens wouldn’t take it because they said it wouldn’t scan when I was under the oppressive that you needed to verify the date of birth. They are full of it! I literally showed my old expired license to try to show I wasn’t lying. Went down the street to the one in Fultondale and they accepted it with no problem.
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December 2022 by ls Goodwin
This pharmacy is just straight up awful. Anyone else find it impossibly hard to get in contact with someone at the pharmacy over the phone? I can't believe I've waiting 45 minutes on hold just to get hung up on twice. This is ridiculous
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December 2022 by Amanda Kennnell
My rating is for the pharmacy not the store portion. The store is very clean and employees nice. However the pharmacy is horrible. The pharmacy changed staff a couple months ago so the customer service is better. So I am giving them 2 stars instead of 1. However, if there is one person in front of you in line you will wait 30min minimum to pick up medicine, drive thru or walk in. My average wait time is 45min to an hour even with a pre-filled prescription that I am just picking up.They also can't find my prescription in their system. The pharmacist has to come over and find them after arguing with me that my doctor didnt send the prescription in properly. (I have multiple doctors from different offices send in prescriptions and this Walgreens magically cant find any of them.) You can imagine the waiting time adition when they cant find my prescription. Changing pharmacy because this one is so slow.
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November 2022 by Dr. Hen #TIsipper
This Walgreens have the worst staff ever!! I’ve seen people come back in for receiving the wrong medication. I’ve not received my full prescription without explanation. The people who work in the front also gives me a hard time. I renewed my drivers license which apparently there is a new system for that since Gardendale DMV gave it to me on a sheet of paper;however, the logo was displayed. Walgreens wouldn’t take it because they said it wouldn’t scan when I was under the oppressive that you needed to verify the date of birth. They are full of it! I literally showed my old expired license to try to show I wasn’t lying. Went down the street to the one in Fultondale and they accepted it with no problem.
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November 2022 by Britney D
Terrible service in the pharmacy, I scheduled an appointment for a flu shot 30 mins later left with nothing. Very slow and rude employees. Please train your staff ASAP
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October 2022 by Mitzi Mize
This Walgreens pharmacy is awful. Service is non-existent, even when they are not busy. Every Walgreens I’ve been in lately is not much better. And they insist on and enforce vaccine appointments whether they are busy in the pharmacy or not. Today I made an appointment for 2:15. Was not seen until 2:30. If I had wanted the 2:30 time I would have booked that appointment instead. If you are going to insist on strict appointments Walgreens then keep them! I have since switched to another pharmacy.
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October 2022 by Teena Williams
Yesterday we made reservations to get our flu shots. So today we came in to the store early for our appointments at 12:15 And 12:30 and we are still waiting at 12:35. Now we get to fill out paperwork. And free fly shots... they charged a co-pay.
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October 2022 by Paige Asay
So rude. I try to avoid coming here but if I ever have to they are incredibly rude. They act like they are doing you an enormous favor and you are putting them out to fill your prescription.
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September 2022 by Gannon Mickle
Horrible management, always extremely long lines, I would bet my entire life savings I could run this place better