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June 2024 by Derrick Gillum
the salesperson Brianna was very patient and diligent to answer all of my questions and I made sure I was aware of any benefit I could get in the store that day. but, when I asked for a Samsung Galaxy book Go, which I inspected on the display to make sure it was not a Chromebook, she brought from the back a Chromebook, which is not the device that I asked for. I thought nothing of it at the time, but next time in the store a friend was sold a Motorola phone for 400 or more but was given a slim down lesser model of that phone that cost half as much anywhere else, tho she paid the full cost of the regular model and was unaware of a similar model with less storage space and other features. it seems to me like there might be some dishonesty going on in this store where sells persons are making sales of higher-end devices but are actually giving buyers the lower end ones.
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February 2024 by Mike
They have excellent service at this Gadsden, Alabama Verizon. The team here cares about the customer, and they help each other out too.
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September 2023 by John Collier
Very knowledgeable personel
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September 2023 by Tony Restauri
Friendly staff
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September 2023 by Amy Nance
This company is just the worst to deal with! From customer service, to the staff in the store! I’ll never go to Verizon due to the lack of compassion or concern for their customers!
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July 2023 by Timothy Simmons
Staff was prompt and friendly!
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July 2023 by Shasta Hollis
My phone got locked after said was compatible
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May 2023 by Dawn Twilley
We were searching for an older phone (really wanted a newer one - but it isn't compatible with our needs) that had specific requirements of an Android operating system of 11 or 12. Most phones come with the Android 13 OS already installed. My daughter is a type 1 diabetic that requires a specific phone and operating system to operate her Dexcom G6 and Omnipod 5 insulin pump simultaneously. We had interaction with 3 different individuals. They went above and beyond to make sure everything was transferred from her old phone, that all new apps were up and running and information transferred. While it did take time, everyone was very kind and considerate and just really went out of their way to help us.I am very pleased with our interaction with them. Top notch customer service!I drive 45 minutes to see them specifically at that store.For all the bad I hear about Verizon... I have been with them for 17 years - and they have taken care of me and my business. Great job! We appreciate you so much!
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March 2023 by James L Wilson Jr
They couldn't fix my phone from having mobile networks pop-up everytime I connect with Bluetooth on my radio in my truck, said they didn't know what to do other than warranty, last time I did that the replacement phone was worse than the first one
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February 2023 by R J
We were checked in super fast! The sweetest woman ever helped me and her name was Alexandra! She deserves a raise for how quickly and efficiently she helped us! We needed an upgrade for my phone and she had us in and out in under an hour. Truly one of the sweetest people I’ve ever met!!
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February 2023 by Sonya Long
My husband and I visited this store today to upgrade our phones, but they offered us two different trade in values on two phones that are exactly the same. We left empty handed and were told to call customer service, which we did. The gentleman helping us was very nice, but what is the point of having a store when they can’t help you resolve problems? We were also informed they now charge $30 extra to help you transfer your data to your new phone. From now on, I’ll do everything online or on the phone. I prefer doing business in person, but it’s a waste of gas to visit a store that can’t/won’t work to resolve issues. In the past, THEY have called corporate to resolve issues, so that we could get what we needed at the store.
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January 2023 by John Shea
Was checked in pretty quickly. Then sat for an hour being completely ignored. 3 employees working with 1 couple. 1 employee worked with 1 guy and during those 55 minutes, 3 other employees finished their customers, then clocked out and went home. Including the girl that checked us in! Leaving us sitting there still ignored.The "manager" informed us that he couldn't sell because he didn't have a sales code. Yet, he could have at least spoken to us in that hour. He could have helped his other employees make an easy sale. I was in to buy 5 new phones. They lost several thousands of dollars and a 15 year customer.When I was in sales, we didn't clock out and leave customers sitting. Dang sure didn't leave them sitting and ignored.Tmobile here I come!
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January 2023 by Brandy Payne
Friendly environment and employees have good customer service skills
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August 2022 by Sheila L.
Poor customer service. Rude and dishonest regarding discounts for Essential Medical Workers at Gadsden Regional Hospital. Verizon is required to provide discount of a percentage to required Essential Workers but I was recently made aware that they have not been giving CHS Employees their discount. Changing to Spectrum $40 per liner unlimited data, text and talk. Sure beats $75 per line
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July 2022 by Ray Galloway
Really Bad Experience at This V Store! I walk two feet iside, and immediately I'm comforted (not greeted) by a Sales Associate. I need personal space, but this person had No Boundaries! I stepped back and said I was an existing V customer & just wanted to look at one particular phone. She asked for my phone number. I gave it. Then she said "I need to see your Driver's License." I said No. She then said that she needed it to verify my ID on Account. I told her I just wanted to look at One phone. She insisted that I would miss Deals without verification. I told her I knew all the Deals from V website. She persisted. "We have In-store Deals that aren't online." I responded by saying just point me to the phone. She huffed & looked at her co-workers, who were ALL staring me down. I moved toward the phone while "The Group" coversed, quite loudly about how horrible a person I was. I looked at the phone and left.No further interaction.DON'T VISIT THIS V STORE IF YOU'RE EXPECTING CUSTOMER SERVICE!!
