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February 2024 by Kristi Vaughn
The attitudes of these guys are horrible!! I have watched them be hateful to other customers before us! Making excuses for why they couldn't get the job done! Horrible Service and Worst Attitudes!!! Now they are complaining about the other customer to a completely different one! Extremely poor customer service!!! Not to mention my daughter's car still isn't fixed after two trips! They were ugly to my daughter when we dropped the car off at 7:30 this morning and at 6:03 p.m. they are still being ugly to customers!!!
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February 2024 by Kolbey Freeman
Firestone is fine. The service is good, but they always try to get you to buy extra services or replace extra parts and run up the charges
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January 2024 by The Alabama Traveler
Jason was the best in helping me procure and purchase my 4 tires with installation.
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January 2024 by Samantha Forbus
Rude employee
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January 2024 by Brittany Gray
These Guys Are Wonderful and These Best Service It Town!!
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January 2024 by Carla Butler
Have been getting my vehicles serviced at Firestone for years. Been very satisfied till now. Bought lifetime wheel alignment for kicks. Twice in a year this shop has not done alignment. Lame excuses. Had to drive back to shop to get wheel lock lug and updated service reminder sticker. Paid money for lifetime alignment yet cannot get it done. Will not go back to this shop even though it is near my home. Will deal with the inconvenience of driving to another town for future service.
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December 2023 by Kellie Smith
Professionalism of staff, knowledge of my vehicle in a very timely .Excellent service from Scott and Jamie
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October 2023 by Eric S.
Used to be a great place with excellent service and outstanding customer service. Not so much anymore. Very disappointing since I had been a customer for many years.
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September 2023 by Robert Mintz
Great place & has done quality & fast service for me on multiple occasions. I’d recommend them…
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September 2023 by Justin Ellis
Tire replacement went well, but they sold me on a credit card telling me it was a “free account” and then stuck me with CC information afterward. Was able to get it easily cancelled but a huge disruption to an already stressful day.
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August 2023 by Willie Entrekin
Service is friendly but the wait is way too long and the hospitalities provided while you wait are non existent. When asked about the wait the answer is vague.
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July 2023 by Yolanda Morris
My son went to them & they charged him $800 for a thermostat issue. He had to go back in less than 4 months because the car was running hot again. Took it back to them & they explained it was the thermostat & it was still under warranty so there was no charge. The car was kept for 3 days & picked up with no problems leaving the place but exploded on the highway only 5.5 miles down the road. Call them to explain what just happen & they say the guy who works on it won’t be back til Tuesday of the following week & to bring it back. Towed the car back to them & now they saying it’s the radiator & will cost another $800. This place is not recommended because they do half-azz work, charge same prices for all the parts, & I feel they only did this because we are black!! They don’t even deserve a star nor deserve to be called a business!
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July 2023 by Dana Gomez
Went in for a nail in my tires that were purchased at an out of state firestone and they fixed it without a charge becauseof the protection purchased at the time of thr sale of the tires. The location was short staffed but very friendly and honest about wait times! Will use again!
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May 2023 by Mona McCoy
These guys got me right in after I hit a pot hole and messed up my front end alignment. Friendly and fast service. Thanks ?
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May 2023 by April A
They stayed open late to fix my tire! I'm so grateful
