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December 2023 by phillip wofford
I originally started my service at the Rainbow City location back in 2022. The manager, Alexis took great care of me that day and every time I have come in since. She moved to the Gadsden location earlier this year, and I followed behind her. It’s a further drive for me, but well worth every mile! She always greets me with a smile on her face and has the best attitude and professionalism. Her customer service is top tier. I’m convinced she can answer any question and solve any problem when it comes to my phone and anyone else’s for that matter. If you’re planning on visiting Cricket, I highly recommend going to the East Gadsden location and asking to have Alexis as your representative.
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November 2023 by Brittain Mitchell
It was okay I wanted to separate phones and they didn't have either one of them so I had to go to a separate one. There was only one lady working in here at the time and so it was a little bit difficult to get things accomplished and for her to get things accomplished. They can use more workers if you can't get more workers you need to shut your doors. If you can't handle the adequate amount of customers because you only have one employee that don't mean that you slow down work it means you shut your doors until you can do it right.
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November 2023 by Bay Horn
l came in with phone problems and sweet mrs. alexis staples was such a joy to work with. i ended up getting a new phone and she was nothing but helpful the entire time. i chatted with her like i have known her for years. i love the case she helped me pick out for my new phone. she was phenomenal and such a blessing to me. she made everything so simple and was just so sweet. if you go to cricket ask for alexis staples she will go above and beyond to help you with whatever you need.
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October 2023 by Chris Powell
Friendly staff and great environment.... Very helpful with the phones they offer
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August 2023 by Wanda Murphy
I came in to transfer my service and had a horrible experience. I had my service dogs with me and was told by employee Jessica that I needed to get them out immediately. I informed her that they are service dogs and she began screaming at me that she didnt care and to get them out along with other obscenities. I have never been so embarrassed and humiliated my entire life. I have never been treated so poorly in a business establishment. This is a LAWSUIT. My animals are service animals. It is illegal to kick anyone out for them or even ask questions about them. I came back the next day and was taken care of by Collyn and manager Alexis. They were wonderful and a breath of fresh air compared to my experience the day before. I pray something is done about this employee before other customers are verbally abused and discriminated against like I was.
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July 2023 by Wills to late
Alexis and Kelsey were awesome! They helped out everyone around me, we’re super insightful and helped me tremendously!
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July 2023 by Tracey Collins
Anytime I have questions about products or my account, Alexis Staples always has knowledgeable info for me. I now understand a lot more about my account. She’s definitely 10/10 with customer service!!!
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March 2023 by Callie Lowe
What a wonderful experience ❤️ my Momma is older and needed lots of help getting a new phone! Alexis Staples was so friendly and helpful Deja was so patient. They are the best and kind. Thank you Thank you Thank you
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March 2023 by Janice Dimmig
I was having connection issues with my previous carrier, so I checked on Crickets coverage and rates. To be totally honest, I was hesitant to switch to Cricket due to an unpleasant experience in the store, even though the rates were good, until I went back the following morning and dealt with Alexis. (Located in Gadsden on Meighan Blvd.) Alexis was not only extremely helpful, but patient, kind, honest, and is a pleasure to deal with. BECAUSE of Alexis and her friendly, caring personality, I decided to stay with Cricket. I am pleased with the service I have received from Alexis and from Cricket's coverage and prices, so yes, I would recommend Cricket based on these reasons and my personal experience with Alexis. She is truly an asset to this company and store !!!
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March 2023 by Macon Outlaw
Bought a phone today from Jessica and I must say she was attentive, knowledgeable, etc, etc. I could go on and on about how good a job she did to go along with her beautiful smile and fingernails BTW. Great experience ?
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March 2023 by The Diab0lus
I came in there two different times in one month to buy two new phones both the same model. I paid one price the first time I went in there and the attendant was very helpful and friendly. The second time I came in to buy another of the exact same phone and the attendant was a different girl who was very ghetto and not friendly or helpful at all and charged me over $60 more than what I had paid a few weeks before for the same exact thing. I didn't have my receipt from the first time with me and I didn't want to cause a scene about it so I just paid and left feeling like I got ripped off. Next time I think I'm just going to spend a little more on gas and go to a different Cricket Wireless in another town.
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February 2023 by Yvette Harper
Deja is an absolute joy to work with she showed me how to use my new phone and switched all my content over
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February 2023 by Cheryl Rose
Deja , I really appreciate the help with my new phone and enjoyed the conversation and very polite while we updated everything from the old phone. Thank you so much . Hope you stay in this store. Once again thank you so much.
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February 2023 by bessie barrnet
Deja was a excellent worker. She took very good care of me
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January 2023 by Ben Ellis
Deja was very professional and helped me understand my new phone purchases. I'm very happy with my experience. I will be back.
