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February 2024 by Cale Madison
THANK YOU foley Regions for locking the door in my wife’s face at 4:29 on the dot, all while there were still people in line inside. All she needed was a cashier’s check, a thirty second transaction. The employees are rude and behaved in a condescending manner towards my wife while she begged to be let in. I’ve used your bank for years. Would put zero stars if I could. Will be using the fairhope regions from now on, if not moving to a different bank entirely.
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January 2024 by Candice Coats
Bank closed the door literally in my face before it was even closing time and then when I said Hey it only this time she said like I said it closed the rudest employee I’ve ever seen. They should focus on customer service!!
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January 2024 by David Van Damme
Just responding to negative reviews of bank associates.I mostly go thru the drive thru and they are quite attentive & pleasant in my experience.However I did have a horrible experience in the 90's with a rude & unprofessional loan officer named Vivian Houser hopefully retired by now.
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December 2023 by Gabrielle Nicole
always nice helpful tellers
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December 2023 by Mark Alan Malinauskas
Most unfriendly bank I’ve ever walked into. Branch manager is the most disrespectful and unhelpful person in any customer service work ever! Stay away!
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November 2023 by Sandy R
The employees are very polite and professional but it is obvious there is a lack of communication between the employees and the branch manager.The employees tell me what the bank manager will do but that does not seem to occur. The branch manager at this bank also does things completely different from the Regions in the state I just moved from.EDIT: I called today to inquire about my account. I called six different times and the phone rang and rang until the call cut off. Finally on the seventh call, someone answered. I spoke with Manager Kelly. I inquired why the bank was not releasing part of the funds for a government check I deposited. I advised her two separate employees on two different days stated partial funds would be released. She stated I would receive a reason in the mail. I read her the letter I received and stated no reason was given. She said it could be several reasons and those “in the back” made that decision. I stated I just wanted to know which of those “several reasons” allowed those “in the back” to make that decision. No definitive answer and she made no attempt to try and find an answer. It is just frustrating to be told one thing by two different employees, then told the opposite from another.
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September 2023 by steven boyer
bank sucks, dont do anything without charging you and wont answer the phone been trhying to call the foley branch for 4 days.
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July 2023 by Rhonda Hines
They are always helpful to all that come in to the bank. Always answer my questions when I need help with my account and any other questions I may have.
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March 2023 by Alexandria Jeanblanc
Samantha Wheaton was absolutely amazing. I had an account with USAA and they closed my account without telling me and sent me a check with my old last name. She was able to help me get it pushed through since I don't live in the state anymore. Very responsive, attentive, and caring.
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February 2023 by Misha Patel
Don’t get a account at regions! It take days to process any checks unlike wells Fargo.
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November 2022 by Victoria Johnson
Kori, Jeff, and Hannah are your go-to people ! Always smiling and full of conversation!
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August 2022 by Nickie Lynn Jonca
Jennifer was so sweet and helpful with answering my question about setting up a estate account
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July 2022 by Drew Townsend
Started my account today with DEBBIE. She was was a wonderful breath of fresh air and a pleasure to chat with!
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March 2022 by angela florez
Thanks so much to my Banker Jefferson at foley's location!! you are the best, thanks for all the complete information that you provide me today!! you guys are the best!! ??
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February 2022 by H Douglas
Most inconvenient bank I've ever had!!!! I made a huge mistake using this bank. The atm rarely works, I can never deposit cash through the atm, the mobile banking works about half of the time. I will be closing my account here!!!
