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February 2024 by Bri Coggins
rude employees.
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January 2024 by Mickey
I have a iPhone 14 and use Verizon and service is lousy all over Florence. The phone will show 4 bars and 5G and nothing will load if I am not on WIFi. So, either Verizon, Apple or both suck!
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October 2023 by Mike Adams
Nice store. Only about 2 people know what they are doing and are very helpful.Big guy needs to go, doesn't listen, rude, and very condensing.
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September 2023 by William Valentine
First of a BIG SHOUT OUT to Dustin. He is a very knowledgeable, helpful, and personable associate. He quickly analyzed and solved the problem that was causing my phone to not work properly. It took him about 10 minutes to do so. Yes, I did have to wait approximately 30 minutes until it was my turn. But folks, that is the nature of the cellular world these days! Go in and queue up or make an appointment! Take a deep breath and chill!
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September 2023 by Addy Tully
Highly recommend this place! I had a doctors appointment soon and they got me in and out in like 10 mins, with a brand new iPhone 14. I’m young and have no credit but they helped me out and got me what I needed! Savannah (I hope that’s how you spell her name) was the employee that helped me and she was super polite and lovely to work with, and she explained everything perfectly for me to understand. Give her a raise!!
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September 2023 by Brittney Williams
The chip in my iPhone messed up and I couldn’t call out or anything. This store fixed my phone and they were so nice !! Thank you
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July 2023 by Dennis Smith
One thing always amazes me. No matter which cell store you frequent, it's like waiting to see a doctor. We recently switched to AT&T. Regretted it ever since. Verizon signal has always been better than most. Service, when needed, has been good as well.We switched with the understanding our bill would go down. It hasn't happened and actually a bit more. So as soon as we can get past paying for the new phone. (That was supposed be reduced.) We'll be switching back to this Verizon store location.
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July 2023 by Michelle Peterson
Representative was very informative when adding new line. Also had talked to tech support for over 2 hrs beforehand. In store rep took care of problem.
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July 2023 by Catherine Garner
They were quick to help me, and very polite and professional.
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May 2023 by Carrilea Wilson
Tried to get our service transferred to new phones and employees were rude, not helpful at all. Did not get it done.
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March 2023 by Christy Ticer
Customer servicesucks. Waited one hour just to swap put a protector screen and still didn't get waited on and was put behind someone else. I walked out.
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March 2023 by Pat B.
I needed to add a line to existing service and Savanna was extremely helpful. I told her the type of phone I wanted and she presented me with my best option. i was surprised at the low cost of the phone itself and the small amount that the added line will cost monthly. Turns out that the more lines you add, the less each line costs. My previous provider was Tracfone (which has a limited service area and very slow internet search capabilities). I was paying more for that service per month than the additional cost of adding a line to my existing Verizon service.
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March 2023 by Alan Mitchell
Very slow. And then they can't disconnect a line for you in the store. And did I mention how slow they are?
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February 2023 by Joe Kiddy
Staff was very friendly and knew how to fix your telephone problems
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February 2023 by Melanie K.
I was a loyal customer of Verizon wireless for more than 20 years. I called and ask if they could lower my contract to the new customer 25.00 a month plan and was told NO! So I no longer have Verizon wireless. You would think 20 years of prompt payment and loyal relationship would mean Something...