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February 2024 by Deborah Thompson
Our yorkie Lady got groomed there recently and they did the best job ever
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February 2024 by Mallory Tucker
This location is always so helpful and friendly! Not to mention clean and well stocked (:
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January 2024 by Pat Faulkner
Helpful & friendly staff. Clean & well organized store. Competitive prices.
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January 2024 by Lisa R.
My family and I have brought our dogs there for grooming for years. Excellent care and prompt service.
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December 2023 by J Meester
I used to love PetSmart. In fact I still do love the salon. Courtney and Carly in the grooming salon is amazing. I love them and they always do such a good job. What I don’t like is the new store manager! I’ve been a long time customer and I spend $1,000s a year, and I mean thousands! I have 2 breeds that require a lot of grooming, plus we buy all our pet treats and toys from here, as well as their flea and tick medications and heart worm protection. However, since the store lost their previous store manager, I had to call and the person on the phone I assumed couldn’t be the store manager because of course a store manager should know policy and pricing. She did not, so I asked to speak with the manager. This offended her to a whole new level and she was already so aggressive and abrasive that I didn’t imagine it could get any worse. It did. So, comes time for my salon visit, she makes Courtney force me to sign additional paperwork to agree on the price, after I agreed over the phone to pay it and had signed the documents online. I was so embarrassed. She had people talking about me and she had been back there running her mouth about me to the salon employees and I no longer feel welcome in the store or the salon. All over the $5 demand fee that was added for the Thanksgiving week. The other customers was staring at me, bc no one else was having to sign additional papers and it was so embarrassing. If it was not for my dogs already being on the pet food, medication, and the trust I’ve built between the groomers, I would not come back. Stop treating the store managers so poorly and maybe the won’t leave because this new store manager I’m sure is gonna cause customers and employees to rethink their relationship with PetSmart. I even give the store a 0 internal review and expected to get a phone call and an apology from her saying something like “I’m new, I’m sorry”, but still it’s been over a week now and nothing. She does not care about Pet Parents in my opinion bc she did not care about me. She used her position to embarrass me in front of the employees and the other customers, for no reason. All she had to say was we are charging this fee and I said fine. I don’t think it’s fair since I have a mini and pay full price for a standard so it’s already way more expensive bc PetSmart doesn’t size her breed yet bc it’s still a newer breed but I digress. She could have been understanding and polite but she was rude, condescending, and made me feel like she knows nothing about Pets. I seriously won’t shop in store bc I don’t want to see her. Her attitude is so poor, that I’m not risking it bc I feel like her attack on me is personal. I have never been so embarrassed. Forced to initial papers that I know I wasn’t supposed to have to initial bc when I went to sign them, I was told, you don’t have to sign the bottom. I know I didn’t and I know I didn’t have to initial either bc I had been checked in online and I had signed my papers electronically. I could tell the employees were just as embarrassed as I was bc it was so extra. And I’m extra so I know when someone is being too much!
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December 2023 by Lee Cosbie
Sirus was very helpful on providing information on snakes today. Recommend this place for your pet needs.
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November 2023 by Glen Stevens
Picked PetSmart for our fish purchase. They have a decent selection of fish varieties, but more important they had very clean tanks and healthy looking fish. They also provide free aquarium water testing. On both of our visits (to check the store out first and then later purchase fish) it was easy to get help from staff. They were very helpful and friendly... can't ask for better!
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November 2023 by Joey “Joejoe” Patrick
They're okay. They are really high on stuff as far as prices. I found that pet supply Plus has way better prices than they have a lot of promo codes and better deals on things
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September 2023 by Kelseyy Short
I love my local PetSmart an about 77% of the time their workers know a bit about proper fish care. Which is awesome. Yet i been putting in applications for months and haven't heard anything back but they're constantly needing help apparently. Sucks because id love to work there with all the knowledge I have of fish & other pets id make a awesome candidate. Oh well
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July 2023 by Tellie Romine
Tina and Hallie are awesome. They always make GrizAno look so handsome :●}
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July 2023 by Shannon C
Pretty disappointed that this location would not do a food drive for Colbert Co Animal Shelter. Spoke with one employee who said "it wasn't their job", spoke to store leader who said it was determined by corporate, reached out to PetSmart Charities who said it's the store leader who makes the determination. Seems like no one wants to help desperate animals. This is not the 1st time I've been disappointed with this PetSmart. A few months ago there was a stray dog loose. I asked an employee about getting help and they said there's nothing they can do. They advised me to contact animal control. Why didn't they? And for a company that supposed to love pets, some of their employees leave a lot to be desired. Finally, nearly all their in-store prices are always higher than shopping online. Very disappointed and won't be patronizing or donating to PetSmart any longer!
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July 2023 by Shawnnae Harvey
They are awesome. They were willing to answer all my questions which were quite a bit. They were supper nice ?
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July 2023 by Megan Brooke
I would honestly leave a 0 if I could they messed my bully's nails up. He now has hang nails. He's very calm and sat patently the whole time not sure what the problem was.... they was also supposed to be filed that obviously didn't happen I don't recommended this place!!
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July 2023 by Tracilynn Morrison
They are horrible for customer service! This has to be the WORST Petsmart i have ever visited! I will no longer spend any money with this location either! They’re grooming is bottom tier and not worth any of your money! Along with that my dog frequently visited this location until i noticed his grooms were not good at all! I’ve been taking him and my new pet to Barktown and they’re way more worth your money and time!! Please do not take your precious fur babies to this inconsiderate and non compassionate staff! They are the worst!!!
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July 2023 by Ruth Price
Sky at PetSmart in Florence was very helpful.I was looking for a brush for my GSD to get rid of his winter hair clumps.He explained what type brush was next. I bought it and it worked wonders for my Shepherd.
