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October 2023 by Guamafé
Ay man, Billy Reid is cool and his shop is beyond top notch.I came here to say, Susanne Esslinger’s comment (9mos before this) was out of hand G. Miss Susanne Esslinger is a super Karen and honestly probably couldn’t afford what she bought to begin with, then rent was due, tried to exchange it after she wore it to the club and slept in it 3 days in a week and a half esé. Went as far get to his shop right at 10 & stand outside his shop with wet hair for an hour just to be rejected and looking a fool, fool. I can only imagine the fool this person made of themselves. This is a high end clothing store not freaking Walmart esé. As far as SUGGESTIONS go I would say, Susanne. Please girl. Go shop at TJ Maxx like the rest of us and stay in your lane.Don’t do drugs kids and ALWAYS drink water esé.AmenP.S. girl, go on somewhere w all that
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October 2023 by Tonya
The whole store I wanted t buy she had real sizes lol... the whole store is on sale?(◕ᴗ◕✿)my daughter love her b'day present thank you
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July 2023 by Robert B.
Billy Reid is an American fashion designer known for his menswear and womenswear collections. He founded his eponymous brand in 2004 and has since gained recognition for his classic yet modern designs that blend Southern heritage with contemporary style. Reid has won several awards for his work, including the CFDA Menswear Designer of the Year in 2010 and the CFDA/Vogue Fashion Fund in 2010. His clothing is known for its high quality materials and craftsmanship, and is often inspired by his Southern roots and the relaxed lifestyle of the South. In addition to clothing, the Billy Reid brand also offers accessories, footwear, and home goods. Reid has stores in several cities across the United States and his collections are also sold in select department stores and boutiques worldwide. This Florence shop is beautiful, like something you would expect to see on 5th Avenue in NYC or Melrose in LA. Excellent customer service!
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April 2023 by Pete Shea
I love this place. The clothes are the best. Love the style and they are great about having a range of sizes, including small slim (sadly not for me). Service is the best. Walton and Abba are always so kind and helpful!
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January 2023 by Keith Motes
Trying to exchange an item. Item was great, not so much for customer service. Recording said “Open at 10:00 AM” tried to call, no answer. So went to store, posted on door, open at 11:00AM. So waited , wet hair and all until 11:00. In the meantime, got a rep on phone and explained my issue, she would address. Went in at 11:00, was told they had not opened at 10:00 for over 2 years! Suggested they might want to update their voice message. Then promised to check Atlanta store to see if my exchange would work there? I called back after 1:30, they were too busy. In the meantime, I called Atlanta store on my own, but was told they could not hold an item for even one day! Guess I expected too much from such an high end store. My bad. Don’t know who’s minding the store, but I’ve had prompter service at Walmart. Disappointing
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December 2022 by Susanne Esslinger
Trying to exchange an item. Item was great, not so much for customer service. Recording said “Open at 10:00 AM” tried to call, no answer. So went to store, posted on door, open at 11:00AM. So waited , wet hair and all until 11:00. In the meantime, got a rep on phone and explained my issue, she would address. Went in at 11:00, was told they had not opened at 10:00 for over 2 years! Suggested they might want to update their voice message. Then promised to check Atlanta store to see if my exchange would work there? I called back after 1:30, they were too busy. In the meantime, I called Atlanta store on my own, but was told they could not hold an item for even one day! Guess I expected too much from such an high end store. My bad. Don’t know who’s minding the store, but I’ve had prompter service at Walmart. Disappointing
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August 2022 by Dennas Davis
Such a great clothing store. Super nice staff willing to do a lot to make you happy.I am small, (5’8”, 140) and it’s unusual to find a store with much in my size. All the sizes are always available unless it’s the very end of the season, and even then most things can be found.The fit for me is perfect - except for the sleeves being a bit long, which is typical for simple sizing on my short arms. The cut is unbelievably flattering and comfortable. I have never been so comfortable in any clothes. My wife loves the way I look in Billy Reid clothes.
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May 2021 by Dawson Primes
Great place! Friendly staff. Great fashion! Is a MUST visit!
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January 2021 by Wilson Boardman
There's nothing like Billy Reid. Whenever we're in Florence, we make a stop at the flagship store. And whether we buy something or just browse, the staff is remarkably kind and the clothes are consistently phenomenal.Just today, Annsley gave us great advice on certain trends and treated us to a glass of scotch. Couldn't help but pick up a few well made items while there. We might not have places to go in 2020, but damn if we don't look good at home.Can't wait to be back.
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July 2020 by Robert Hollingsworth
Wow loved shopping here. Friendly, attentive staff. Great selection. Will continue to shop online and in-store.
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March 2020 by Brian A.
Billy Reid has been one of my favorites for years. However, recently I feel the customer service and quality have been lacking. Twice now I've purchased garments online and the fits have been irregular and inconsistent with previous purchases. The customer service team refused to accept my return and issue a refund. Though they were final sale, I expected the garments to fit correctly. Unfortunately, they have completely lost my business. Store credits are not the answer. In a market with fierce competition, BR should attempt to keep a loyal customer.
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January 2020 by Hailey Ann Brooks
Love this place . Amazing clothes
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September 2019 by Shad Graham
Beautiful store with even more amazing clothes.
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August 2019 by Angelica Rodriquez
Amazing designer and store
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July 2019 by Dan Williams
Beautiful clothes and wonderful staff!
