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January 2024 by Philip Woodard
I was really impressed by the staff here. Our salesman, Conner was very helpful and did an excellent job. He spent time with my daughter after the sale showing her how to personalize the radio head unit as well as what all the controls do. And Paul in finance was also great. Extremely nice and thoughtful, and he got us done as quickly as possible. We felt very taken care of throughout the entire buying experience. Will recommend!
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January 2024 by Brian Veltri
I purchased a use car from here in March of 2023. A week later I noticed a weird sound coming from the steering wheel. I took it to service and they said it was a non issue, just a rubbing sound. I did my own research and found out it was a specific bearing in the steering wheel that had worn out. I finally got around to getting it back to the service department to get it fixed in November when the sound had increased greatly. I asked the dealership if my rental would be covered, they said yes. I called the warranty department and they also said it would be covered. So due to parts shortages the dealership had my car for 37 days to fix two parts costing 160 dollars. My rental cost 2830 dollars and the warranty reimbursed only 200 dollars. I called the dealership multiple times now and it has apparently been brought up the chain. I was told the car was drivable, but was never told I could come get my car until the parts arrived. I was told daily the parts should be here any day now. I haven’t received any answers and now just getting the run around. Very bad business. I would not recommend. Devin was very helpful thought the repair process. All in all I would have never gotten the repair if I knew it would take 37 days and cost me 2800 in a rental plus my 200 dollar to the dealership for deductible. I feel they have wronged me greatly and are doing nothing to help. 3000 bucks is nothing for them but is a whole lot of money for me to recover from.
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January 2024 by Martha Kennedy
Great experience buying our vehicle at Bentley Chevrolet. Very friendly and knowledgeable salesperson, but not “pushy”, which is important to us. Will definitely consider Bentley for our next vehicle.
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January 2024 by LaAsia Brown
Connor was amazing ??! We got business done and I was able to drive something I loved off the lot within my price range, everyone is sweet and caring❤️. Mr.Paul took care of me in the financial office he explained everything to me, we went through every single contract without rushing through it and also gave me safety advice for myself and my children! I visited early last year and came back and everyone remembered me and treated me with love and care However, the detailing team could do better! 9/10?
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January 2024 by Amy Foster
Absolutely the best experience I have ever received at a car dealership. And I have been looking at vehicles for months now at dealerships in both Tennessee and Alabama. The level of courtesy and professionalism was top notch. From the moment Drennon met me at the door and helped me test drive the 2024 Malibu all the way until Paul helped me understand all of the paperwork and explore all of the warranty options, I simply couldn't ask for a better experience. Thank you, Bentley Chevrolet, for proving that there are still honest and wonderful people in the world.
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January 2024 by Darryl Hamilton
Usually the service is good at Bentley. Upon my last visit I was highly unsatisfied. I was there over 2 hrs for a oil change and tire rotation. Found out something is wrong with my front end, but they did not have time for the issue. So now I am driving a vehicle that is probably unsafe because they did not have time. Lastly, no one greeted me upon arrival and the service guy seemed a bit to busy to truly acknowledge me.
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November 2023 by Starla McCranie
I had to drop my vehicle off for Auto Butler but didn't have a way home. Ronnie was able to take me home then picked me up when my car was ready. He was very helpful and friendly! Great conversation too! ?
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November 2023 by Jerry Hollis, Jr.
Jonathan Dixon & Chris Staggs were both very helpful during my dealings with Bentley Chevrolet. I will definitely be back to deal with them again!!! Great Service!!!
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November 2023 by Katelynn Holley
Such an amazing car buying experience! We found our car online and did the purchase process electronically. Conner was the car salesman we worked with and he answered all of our questions and always got back to us in a timely manner. The managers we awesome also! The whole experience was easy and enjoyable. Highly recommend!
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November 2023 by Jimmy May
Recently had oil and filter change and tires rotated on my HD2500 Truck. The employees were very nice. Making the appointment was convenient, the waiting room was spacious and clean. The work was completed in a timely manner and the pricing was reasonable. I am pleased with the service work done. I highly recommend this service center.
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November 2023 by Donna Johnson
If you need a new ride, Bentley Chevrolet in Florence Al is the place to go! The entire team is Great! There's Carson, who was my salesman. He was so helpful, kind and honest! My experience with the rest of the team, which was Mikey, Wayne and Paul. They were also the Greatest in helping me achieve my goal in new car ownership. I would highly recommend them to everyone reading this. May God Bless each and every one of them.
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October 2023 by brian brown
I traded my vehicle for one of theirs. Had only seen their vehicle on line. They worked with me, to work out an offer by phone. I was not pressured, and was given the opportunity to say no at anytime. Drove from 3 states away. Found that the vehicle was what I expected. Was very pleased with what I got. They didn't offer messages and dinner, but they did their job professionally and I was well pleased with theservice. Thanks to Conner and Mike......... I would buy from you again. Wish all at Bentley the best. Please remember I don't give a 1 star or a 5. No one is a 1, and no one is a 5 star.
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October 2023 by Brock Hedden
The staff was incredibly helpful and knowledgeable. I found the perfect car at a great price and highly recommend to anyone looking for a new vehicle.
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September 2023 by Janice Aaron
Connor Kimbrough was our sales associate. He was very courteous to us about the SUV we were looking at. We bought the vehicle. Connor made sure we were pleased with his services and that he did all that he could as a salesman.
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September 2023 by Melodie Smith
Carson Hamm and the rest of the friendly staff, who assisted us at Bentley, were excellent. They made us feel heard, appreciated, and made the whole process comfortable and smooth. Very grateful!