-
January 2024 by Emily rudolph
Good authentic styles from around the world and clothes
-
December 2023 by K R
Went there this afternoon. Had a gaggle of workers standing where I wanted to look. They all dispersed, one came out from the back and asked if she could help me. I asked for two pairs of shoes, and she brought them out to me (that’s why it’s two stars). Never saw another person willing to assist/ask questions. They did not seem to want to help me. Easy, I won’t be back.Edited to reply to Austin’s Shoes response:After telling my wife of the experience, I’m not shocked at your response. She’s said the same about your Muscle Shoals store. By the way, we got there at 12:30 pm ??
-
November 2023 by Sean Smith
The staff was quite inviting and friendly. But all in all, not very helpful, to me at least. I came in for some hiking/trail boots that could stand up to abuse and long periods of continuous use, but not a single person asked me the first question besides the standard(read superficial) greeting. I purchased a $20 pair of wool socks and took my receipt as a memento of an hour well wasted on a beautiful, sunny November day.
-
November 2023 by Michelle Lacey Brown
We have visited the Muscle Shoals and Florence AL locations. The Muscle Shoals location is excellent, the staff are friendly and helpful. My husband wears 13 EEE shoes, which are difficult to find. The sales lady was super friendly and looked in the back to find the shoe that he wanted. He tried several different styles and brands, deciding on a shoe, that the sales lady recommended. He bought one pair, but wanted to get 2. The second shoe he wanted, was not available in his size, at the Muscle Shoals location. The sales lady called several other Austin shoes locations to see if they had it in stock. When it wasn't available, she offered to order it for him. Highly recommend this location.On the other hand, the Florence AL location, is a bigger store,with many more employees who are unhelpful, act like it is beneath them to help you, the customer. Most are standing around in a huddle talking amongst themselves. Not one offered to assist either of us, and when I asked one to check a question about a Merrell replacement shoe insert, I was not wearing my Merrell's, at the time. The young lady rolled her eyes at me and stated "you can't put Merrell inserts in just any brand of shoes". I, in return informed her that I have numerous pair of Merrell shoes at home, but would not be purchasing anything from this location due to her attitude. Unless the management does something with the employees attitude, I do not recommend the Florence AL location.
-
August 2023 by Chad Hunter
Great shoes. Helpful employees
-
July 2023 by BETH Dawson
I like it here because the shoes are already out on the shelves, and you don't have to wait to get help or ask for someone to pull inventory.There are several comfortable areas available throughout the store to sit and try shoes on.Austin's provides all the name brands at a competitive price.I like the kid's selection of shoes because they offer a variety of no lace tying options.They have a lot of different sizes and even half sizes.
-
July 2023 by Lauren Colby
I kept waiting for one of the three girls to help get shoes from the back. One even walked right past and didn’t acknowledge. I was the only person when I walked into the store. Then an additional three groups came in and the employees still just stood behind the counter talking. I was hoping on making around a minimum of $300 purchase on three pairs of shoes. I wasn’t asked if I needed a size until I had given up and was walking out the door. Not going to beg to give someone business.
-
June 2023 by Michael Vick
Best selection of shoes to meet your needs and the staff there is always willing to help you find just what you want!
-
September 2022 by Heidi Staggs
BAILEE IS SO SWEET! GO SEE HER FOR ALL YOUR SHOE NEEDS! THEY EVEN HAVE CUTE CLOTHES!
-
August 2022 by Michelle Prestridge
The saleswoman I first approached kept walking away from me. Never been good at finding a size I need among the many brands. So, I went to the checkout counter and asked someone else to help me. In less than 7 minutes I walked out with the perfect Nike. I've had severe back pain since my early 20's. Great saleswoman, professional and courteous. Top quality shoes with no reject shoes sold.
-
July 2022 by Blair Jones
Very nice store! Employees were very helpful and ended up buying a pair of sketchers Street wear shoes
-
April 2022 by Michelle Camp
The saleswoman I first approached kept walking away from me. Never been good at finding a size I need among the many brands. So, I went to the checkout counter and asked someone else to help me. In less than 7 minutes I walked out with the perfect Nike. I've had severe back pain since my early 20's. Great saleswoman, professional and courteous. Top quality shoes with no reject shoes sold.
-
September 2021 by Sonya Mewbourn
Austin Shoes Florence, AlStore was clean with a good selection . Shopping for new shoes for husband. We knew what name brand shoes we wanted. Went to men area of shoes looked around for about 20 minutes. There was at least 4 associates working. Nobody said hello may I help you. Found shoes we wanted over 140 for this pair. Had size we needed. But the sale accociates was not interested in helping us. Instead they where socializing in a circle.Left store found same pair of shoes at a different place and made the purchase there. Thank you for your help . Hope you have a district manager that reads reviews.
-
July 2021 by andrew carter
Less than amazing selection ,but the staff was very nice.
-
May 2021 by Vince Barnett
Poor selection of wide, size 9 shoes in mens.......none at all, but service was excellent!
