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December 2022 by Janelle Robertson
We reserved a truck and no one was at the store and no one answered their phone. It was a colossal waste of time. We called, confirmed, etc. We had to go to another U haul store. Save your time and go elsewhere
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November 2022 by Janelle R.
We reserved a truck and when we got there no one was there. We had a confirmation number and has confirmed with the store the details of pick up. The store posted a non-working number to contact them (we tried it a number of times and from two cell phones). It was a colossal waste of time and we drove to another U haul. Save your time and go elsewhere.
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August 2021 by Kaleb Cossey
Really nice people there and nice service
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June 2021 by Myrt Wiblin
Hey I really enjoyed looking at the many items in this u haul store. Really friendly people.
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April 2020 by Rose Keith
Dropped off a 26 foot uhaul truck in Florala, AL on a Wednesday at 343pm. Hours stated that they close at 4pm and I had called earlier to notify them that I was dropping the truck off that day and to verify that they had room for the dropoff of the big trunk. The app wouldn't locate the location of the uhaul place so we were unable to checkout through the app. We dropped the keys off in the 24 hour box and drove back to a northern state to finish packing up what didn't fit in the 26 foot. We got a 15 foot truck, loaded it up and returned back down south. I noticed that the 26 foot reservation did not close out online. I called and talked with guy over the phone. He said that he had closed it out, but I told him that it wasn't showing as closed out. They closed out the 26 foot uhaul on the last day of reservation at the exact hour that it was due back. The store isn't even open that day. I received a notification for tolls for the 26 uhaul yet I picked up a 15 foot uhaul the same day in Virginia. There is no way to be in two places at once. I mileage on both trucks should have been the same as they were driven to the same location. The 26 foot uhaul had additional mileage on it from somewhere else, but because the date that the reservation was closed out on I had to pay for the tolls. The whole reason I made a big deal about constantly calling uhaul was because I needed a copy of the receipt so that I can get reimbursed for the move due to work. We will NEVER use uhaul again because of this and do not recommend them when businesses can't even be trusted to close out reservations when equipment is returned. I am active duty military and I will recommended to all my fellow service members not to use this service.
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May 2019 by jerry miller
These guys were absolutely awesome. Visit the shop before you hit the road...
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January 2019 by Wendell Ard
Good place to Shop.
