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September 2024 by Sue Meyer
This business is 5*******
We were traveling from out of state. They took care of us. We can’t thank them enough. They were a blessing to us. Kindest husband and wife. Thank you so much!
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July 2024 by raimundoggw
My father, being the decent man he is, took my vehicle here while I was out of town because I told him the transmission was slipping and it had a code for a misaligned camshaft.
When I got home there was a receipt for $150!!! from Hoffren's stating that it was slipping and literally quoted the Google answer for the code, which I had read for free at the auto parts store.
He charged $150 for a service that is free from a box store then told us what we already knew.
I support small, local businesses but never when they actively take advantage of people.
My father deserves an apology and a refund since they didn't even provide a service. The code was from a picture I took when I had it read the first time and the transmissions is having intermittent torque issues not "slipping".
They were even nice enough to refer us to advanced transmission in Spanish Fort stating that they would offer a discount for his diagnostic work. They literally laughed in my face and said, "no, we don't work with him nor would we trust any diagnostics he performed" then proceeded to quote me $6k to fix a transmission on a vehicle I purchased for $3,500. I could have used that $150 towards a $200 transmission flush that would have at least been considered troubleshooting. When the economy is down, scammers come out of the woodworks. Be careful folks and do tons of research.
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May 2024 by Dave Gros
Great place, always helpful, and they know how to fix it right the first time!
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April 2024 by Jim Byrnes
Shifter linkage fell apart they fixed it quickly and at a reasonable price
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April 2024 by Jenn W.
Top notch service. Thank you
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September 2023 by Barbara Bowen
How do you define "Integrity?" Answer: Hoffrens Auto Diagnostics. They made a mistake and took full responsibility for it. They paid for the part (which was expensive) and even paid the diagnostic fee the dealer charged me. I will use no other auto repair shop!
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September 2023 by Ron I forgot
They have my total trust.
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September 2023 by Emperor Andy
Honest, fair, and quality people work here. I greatly appreciate and respect them!Services: Steering & suspension repair
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September 2023 by Rebecca Nelson
Thanks Cynthia, Frank, and all y’all. Got me fixed up and back on the road. Definitely my go to for auto repairs.
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July 2023 by Alan Harkleroad
I want to start by saying they were great when they would work on my vehicles. Never had an issue until we wanted to have them do work on my wifes project car El Camino SS. I have had them work on my 1988 F250 twice in the last two years. When I bought my wife a 1986 El Camino SS I already knew I was going to take her car to Hoffrens for any needs because I was so pleased with their service, pricing and work ethic.However, when we brought it they said they dont work on cars that old, we mentioned my truck and other work in the past. They said they wont work on it anymore either. This was due to age and parts. While I respect their decision I think its awfully short sighted. I am a person who maintains there vehicle and you are forfeiting the revenue and business of all my vehicles 6 in total because you dont want to have to hunt for parts for 2 of the older ones?We said ok, thank you for all the work you did in the past and gave the business for the cars to Firestone in Daphne. They had no issue working on both my 88 F250 to replace the starter and solenoid and rebuilding the entire brake system and suspension on the El Camino SS. In total nearly 8 thousand dollars in parts and labor they turned away and lost earning against. For what some time spent part hunting? Which Firestone did in a day btw to acquire all the components to do the suspension and brakes on the El Camino and had it ready for pickup driving like new, because at the end of the day its still a CHEVY!Its sad to say but now I wont recommend Hoffren's to anyone who has an older vehicle and I have moved all my maintenance to another vendor.If you have a newer vehicle sub 20 years old they will work on it, anything past 15 years and you start to creep into the we wont support that window unfortunately. I tried to keep my business local and with a small business but they didn't want it.
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June 2023 by Tammy Anderson
Was able to replace valve gaskets on 13 year old truck for a reasonable price. Turn around time matched what I was told.
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April 2023 by Lynne Cary
They do a great job
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March 2023 by Christine M.
I had my car towed to Hoffrens from Walmart on February 13, 2023. 3 days later Hoffrens calls and told me my car is unrepairable as the engine is seized up. They told me I didn't put any oil in my car. I checked and told them I had the oil changed on January 10, 2023. They them checked and said the car had oil in it. I had my car towed to another auto repair shop from Hoffrens and that shop replaced the starter, and my car is working fine. I called Hoffrens on March 6, 2023, and told them my car was repaired at another shop and asked if they could pay me back for the tow that was 95 dollars and the diagnostic test that was 61.50, I paid for. As of today 03/27/2023, I have not heard back from them.
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March 2023 by Susan McBride
Jeff is amazing! The dealership (Team Gunther Kia) told me I needed a new windshield wiper pump on my 2017 Kia at a cost of $270. Jeff came by my house pulled the pump and all it needed was to be cleaned. He charged me only $90. I highly recommend him!
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February 2023 by M. Hurley
Great service at a reasonable price. Great family.
