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September 2024 by LeLe Fraser
Hilary and their team are ?!!!
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August 2024 by Henry Stone
Went to Crash Champions to have the front bumper of my car inspected after Walmart Auto Care accidentally damaged it and misaligned it. An older blonde lady looked at it for 2 minutes with her phone, said that parts of the bumper were broken, and that the entire bumper would need to be replaced with an aftermarket bumper, and the entire job would cost $1,100. I asked if I could bring them an OEM bumper that they can use, and they declined, saying that they only use parts that they order, even if they are substandard parts.
I then decided to drive to Lucassen Paint & Body to get an estimate from them, and one of the employees said that the bumper wasn't broken, and realigned the bumper in their parking lot with basic hand tools in less than 10 minutes. It looked good as new, and they didn't charge me a dime.
It appears that Crash Champions are only interested in doing large repairs and aren't interested in doing small repairs that wouldn't make them very much money. I can't comment on the quality of their work, but if your car only has very minor damage, I'd go somewhere else where they will actually examine the damage, and won't try to replace parts that the car doesn't need with substandard parts.
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July 2024 by M b
The shop is short staffed, disorganized, and has no problem lying to people. It’s also clear the shop front office does not like each other as well airing dirty laundry in front of customers. Constantly pointing fingers at one another. Do yourself a favor and go somewhere else.
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July 2024 by Chuck Turner
Excellent communication . Delivered as promised
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May 2024 by A2BQuickTows
Always a pleasure to do business with this company
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May 2024 by KLo
Was told not to bring to shop until parts were in hand. Received call that they were ready. Repair estimate was 7-10 days. 5 weeks +/- later, I picked up vehicle. Horrible communication throughout process, bodywork was mostly acceptable, several issues were discovered after pick up and only resolution was call the insurance, it’s not their problem. Chad that previously owner of this shop has repaired many vehicles for me over the last decade. He always went above and beyond to help and you could rest assured everything was right when you picked your vehicle up. Crash champions is now a chain that has big issues finding technicians. The rep I had Mr. Hillary was very good at blaming everyone else and passing the buck. 100% take your vehicle somewhere else. Nightmare start to finish! My truck is now at another shop to complete work.
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March 2024 by Chris Petrus
Plenty of communication about the progress. My vehicle was repaired ahead of schedule!
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March 2024 by Keith Hall
Did what was told, and on time
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December 2023 by Nate Holland
I’ll preface this with the obligatory “if I could leave zero stars I would”
That said, on to the disaster formerly known as AutoCraft Collision and now Crash Champions. These people are the definition of a shady all purpose chop shop, their staff is pleasant until you have a complaint, they sub out half their work, and cut corners on most everything else. After a moderate to severe collision on my vehicle, I opted to go with AutoCraft as they were the only shop with openings in less than 5 weeks. They took just over 5 weeks to evaluate and perform a first round of repairs on my vehicle. I picked up my vehicle in the morning, and within 2hrs I had to drop it back off because it shook violently when driving over 30mph. Turns out, these “professionals” thought that you wouldn’t need to replace the axle of a vehicle after it was hit dead on by another car at over 50mph. I showed them very clear footage of the rear wheel wobbling all over the place as it went down the road, and they begrudgingly agreed to take another look at it. By some miracle, several days later they agreed to replace that axle which should have been replaced the first time. I specifically asked that they inspect the other axle as well since it hit a curb doing at least 40mph. After another 2 weeks I got to pick my vehicle up again on a Friday afternoon, and to nobody’s surprise it still shook. A quick glance in the mirror and I could see the passengers wheel still wobbling all over as it drove down the road, sounds like a bent axle right? Well on Monday morning I stopped by to show this to the team at the shop, they started getting very defensive and insisting that what I was seeing and feeling was all from my tires being out of balance. So how come none of that was an issue before getting smashed by another car? They never could answer this question, and seemed to want to look past the part where replacing the bent axle fixed it on one side. So after an unpleasant conversation with the store manager Robyn (who also tries to appraise their repairs), this shop declined to provide further services. Fast forward another 5 weeks and I’ve finally gotten my vehicle back, after one look at the axle by a qualified repair center they immediately said it was bent and needed to be replaced. They also mentioned that my brake caliper bracket was bent (from being impacted by a vehicle surprise surprise) and should have been replaced.
Overall, this place can’t do mechanical work to save a life. Their store manager at the time, Robyn, is in serious need of both mechanical and managerial training as she currently can’t perform either job at the bare minimum level. If you’ve got minor paint repairs then perhaps you’ll have a better experience, but for anything even remotely mechanical I would turn and run from this shop.
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December 2023 by taushia connell
Poor customer service. Hilary was the only one who somewhat cared. Spotty work, constant lies about the work that was supposed to be done and only did part way. My car looks worse than when I brought it to them. Hopefully the Daphne location can make it right. At least the people there don't automatically have a attitude and listened to what you were there for instead of just saying something rude without getting the information needed.
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November 2023 by Karin. Ballard
It was great. Really nice and knowledgeable people. Class act!
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September 2023 by Miranda (Miravalle)
Fantastic Service and Friendly Employees
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September 2023 by Cynthia Pena
They did a wonderful job on my car and very friendly
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September 2023 by melisa yeend
Impeccable quality and service. They went above and beyond on my car. It looks great.
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July 2023 by tubuliferous
All-around great service for a fair price. The car came back detailed and looking almost new! Thanks, crew.Services: Painting
