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September 2023 by David T.
Toke 3 hours to change my tires and charged me for taking off my old tries but no one up there asked me abt it they charged me a extra 26 dollars because of that.that is ridiculous I've never had anyone do that to me and when I called to talk abt they had a attitude.slow service extra I wouldn't recommend this place they have no respect for customers
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August 2023 by Jason Pohl
Their pricing was good, and they had the car ready when they said it would be, but there’s a few things I find inexcusable for an auto shop, like letting you drive away with broken parts and not telling you.I brought my car in to have the transmission replaced, which they completed. After picking up my car the first thing I noticed was that the suspension was knocking or cracking when I went over bumps. When I got home I went to investigate what was making the sound an noticed that my passenger side engine splash guard was gone.Then about a week later as I was driving to Dothan, a hose for the transmission fluid came off and poured oil all over my car. When I investigated I noticed that the hose clamp to hold the hose was way too high up. I had to have it towed to the shop. They fixed the issue and told me it was because of cheap clamps. While there I asked about my splash guard they told me it was cracked so they threw it away? Why not tell me so I could have them or myself replace it?After they fixed the transmission hose I couldn’t live with the sound my suspension was making, so I looked under my car. The tie rod ends were completely worn out, something no one told me about and I would have wanted fixed and is potentially dangerous. How can they let me leave with this sort of problem?There was a few other problems such as the ignition coil plugs being broken from age and no one telling me but this review is already too long. Maybe look around before picking Dack auto…
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August 2023 by Debra Harlow-Aldecoa
Unfortunately, when I called I got- ‘we can help you at this time, Ma’am’ and no plan to help me with a future date. Throughly disappointed. I have had my vehicle serviced by Dack’s automotive services since 2010. Mr Mark and Ms Harriet are wonderful owners. But I will not go back again due to my recent experience by being treated like a woman that does not know what I am talking about and ‘we do not have time to help you. The assumption was made that I needed an inspection today when I was quite flexible with my schedule. If you are a man - you will be welcome to this business. If you are woman, please find another automotive service. I am certain you will have a better experience.
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August 2023 by Clemmie Barnes
They are so nice. And above all they are honest!!!
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March 2023 by John Schraeder
Fast and excellent customer service, very helpful and accommodating.
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January 2023 by Deb Delk
I have been using Dack Auto for more than 20 years. I have found them to be honest and helpful. They always take the time to educate me on what's wrong and what needs to be done.
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January 2023 by boyd may
Got the work done fast and at a reasonable rate. Will use again.
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November 2022 by Mark Vickers
Best tire sales and auto repair business I've ever used. Mark and Harriet Honacker head up an excellent team of technicians. Awesome service and honest prices... if you go elsewhere, beware.
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July 2022 by Emma Begin
Dack Auto Services was incredible to work with. They offered multiple options for the work that needed to be done on my vehicle and went out of their way to find the best deal possible. Not only did they get my vehicle fixed as quickly as possible but they were honest throughout the entire process and went above and beyond expected. I highly recommend anyone to go to them for any car service needs.
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June 2022 by Ann R.
I only heard great things about this place. This past year took the vehicle in and they said they fixed it. Paid my money and a few days later, same issue. They said bring it back and I did. They do not take appts so you just drop off in the morning and hope they remember you. They still did not fix it. Told to drop off a 3rd time and after a week, I called to ask about it and they had not even touched it. I drove by a week and a half after they had it and it was still parked in the same spot. At almost 3 weeks, I called and they said they couldn't figure it out. When I went to get it, it was still parked in the same spot. They not only do not make appts but they don't remember your name or what you brought your vehicle in for. I would steer clear of this place. I don't know how they have remained in business as long as they have to be honest. Do your homework and don't just take word of mouth or how long a business has been there. Hard lesson learned for me. Oh, and I did take it elsewhere and had it back in 2 days and no more issues.
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March 2022 by Bob Cooper
Very understanding of my needs on repairs for a older vehicle.
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December 2021 by Susan Basham
I've been going there for years. They take good care of your car
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October 2021 by Lisa Kinter
Very helpful reasonably priced for the quality work provided.
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July 2021 by Schooner06
The absolute best shop around! They have been working on our vehicles for over a decade and never disappoint. Recently worked with me to provide a complete rebuild of my 1982 Toyota SR5 4x4, a real challenge, professionally executed. Thanks, Marc, Mark, and the rest of the Dack Crew!
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July 2021 by Joseph Sullivan
Very knowledgeable and helpful folks. If you want your car fixed correctly, go here.
