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February 2024 by Meghan Meagher
I recently had both routine and emergency experiences with Castaway Animal Clinic, and my feelings are mixed. While I acknowledge Dr. Bronwen Horschell's impressive educational background, my encounters with her have left me with reservations, resulting in a 1-star rating.On routine visits for vaccinations and dental care, I found Dr. Horschell lacking in what some might call "bedside manners." In my personal opinion, a more compassionate approach and effective communication would greatly enhance the overall experience.The pivotal moment that led to my disappointment occurred during an emergency farm call for a horse experiencing colic. Dr. Horschell promptly arrived and assessed the situation, assuring me that the horse's heart rate was normal and that he needed to be monitored overnight. Seeking a second opinion, we contacted Auburn University.To my dismay, Auburn University's evaluation contradicted Dr. Horschell's assessment. They identified that the horse's heart rate was not normal and, more critically, his colon had flipped from its usual position. Despite their recommended treatment, the unfortunate outcome was the loss of the horse.Reflecting on this difficult experience, I can't help but wonder if a more thorough examination by Dr. Horschell could have led to a different outcome. While I respect her expertise, I hope this review serves as constructive feedback for improvement in both communication and the depth of assessments during critical situations.In addition to my concerns with the veterinary care at Castaway Animal Clinic, I must highlight a subsequent issue that has added to my disappointment. Jessica Kendrick from the clinic contacted me, asserting that the gelding in question was overdue for vaccines. This revelation indicated a significant oversight in the clinic's record-keeping, as the horse's file had not been closed despite two previous phone calls confirming his unfortunate demise.This lack of attention to administrative details has not only caused frustration but has also stirred up negative emotions and memories associated with the loss of the horse. It underscores the importance of thorough and accurate documentation, especially when dealing with sensitive matters such as the death of a beloved animal.The overall experience, marked by both clinical and administrative shortcomings, leaves me with heightened reservations about Castaway Animal Clinic's ability to provide comprehensive and compassionate care. My hope is that these concerns are taken seriously and addressed to prevent similar distressing experiences for other clients in the future.
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February 2024 by Jobelle Collie
Avoid!
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January 2024 by Anna Becker
I am from out of town and was in AL for the holidays. My dog has been having some issues, and I ran out of a medication for him earlier than expected. While my vet and most in the area were all closed, I was referred to Castaway. Even though they were only on call for emergencies, they helped me to get the medication I needed for my dog. I could not be more grateful. I was not a client, and they still helped me. Could not recommend them enough!!!!! THANK YOU!!!!
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October 2023 by Paul Spickard
Best vet for miles and miles. You aren’t a number here they really do care for you and your pets. Nothing but impressive
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September 2023 by KS S
$200 for a trip charge to the barn is ridiculous. Barn is in Montgomery
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August 2023 by Dan
I had an amazing experience at Castaway Animal Clinic. The staff was friendly, the care was top-notch, and their love for animals truly showed. The modern and clean facilities, along with their compassionate approach, made me and my pet feel right at home. Highly recommended!
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June 2023 by Kate Gustafson
Wonderful clinic with caring staff and great veterinarians!
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January 2023 by Kathryn_jayde
My dog is an antisocial dog (not by my choice) so she doesnt like people. They made her feel comfortable (still a little nervous cause its a vet) but she started to trust them and they are amazing
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December 2022 by Greg Messer
Great service and honest compassion at all times. They treat both my dogs and horses. Couldn't be more More satisfied
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July 2022 by Sarah Chaffin
Highly recommend this clinic. They were so quick and compassionate when my baby was in pain and we didn’t know it but it would be his final hours. They explained everything so well and helped us so kindly through the process of taking away our boy’s pain. Cannot thank everyone here enough.
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July 2022 by Scott A
Update - they sprang into action when we tragically lost our Boxer to an accident. Words cannot frame the care and dignity shown to our dog and our family during the process. Good vet and friendly staff.
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May 2022 by William Morrow
Awesome staff! Thorough and affordable, I highly recommend...
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February 2022 by Taylor Hauk
My husband and I have taken our dogs here for the past couple of years. They are always very kind, compassionate, and accommodating! We have three dogs and sometimes get their appointments mixed up and they always find a way to squeeze them all in and work with us. We moved an hour away and still take our dogs here!
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January 2022 by Charlotte Phillips
Had to have my elderly dog put down they were very compassionate and caring.
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December 2021 by Leigh Parker
Dr. Randy is the best! He is always willing to help our animals I'm any way possible, with short notice and making house calls.
