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“Wes Garner was a big help to me today he was booked and I told him my situation and he got me in for service great attitude even though he was swamped i appreciate him very much awsome”
“I just couldn’t tell anyone how extremely nice and helpful Mr. Shane was. I want to thank Mr. Shane, my uncle Kenny Lockett, Moriah Larson, and other technicians that provided services with my car. Mr. Shane whole staff were professional and respectful. Mr. Shane even gave my sister great advice on her car when she decides to get hers fixed. I will always recommend them! THEY ARE THE BEST!”
7:30AM - 4:30PM
2107 9th St, Tuscaloosa
Auto Parts
“These folks just saved me a huge problem. Had a nail in my tire. Had to be a work. Left work went straight there, they fixed me up in less than 10 minutes. Professional, friendly, expert service. Would not recommend going any place else. Thank you guys. T. Cardwell”
“Jesse was so very kind and helpful on helping me get into my new car. I highly recommend coming seeing him and his fellow coworkers. He even delivered the car to my job because I couldn't make it to him. Go see him if you need a car.”
“Best customer experience that I have EVER had at any retail business! John McCullough is simply the best and I would highly recommend he and His Line- X business!!”
“one of the best vehicle buying experience I've had and ive had many!! nice to find an honest up front dealer .Isaiah made everything seamless and even delivered the truck to me an hour away !!! can't beat the finance lady Mrs Dana what a character !!! all around great dealership def recommend love my ford lightning ev and got the best deal anywere around on it after negotiating price ! they even after realizing my truck had no chargers and the previous owner wouldn't drop them off they actually purchased me both chargers I was needing included in the purchase !.couldn't be more satisfied with this dealership hopefully service dept is as good as sales !!”
“got some chips in my windshield repaired. sweet people, efficient, good costs. 10/10 recommend. will use them again in the future. thank you!
p.s. to moms bringing their kids: i had my toddler with me, he's obsessed with garages, trucks, buses etc and we played outside while we waited. took 30~ min but i didn't have anyone before me, on a monday 9:45am”
“Family run business. Think the eldest son has gone off to learn how to run a business in the Northeast and plans to take over to continue the family legacy. Youngest helps with the day to day operations and does a good job with the back office work as well. Never had any problems here.”
“Never had the chance to review them because I was suppose to take before and after pictures and the car was eventually totaled (not my fault) lol but they made my car look brand new they fixed my hood, finder, and bumper for a reasonable price and it only took around 3 weeks I definitely would recommend them they were really professional!”
“I needed a new transmission in my vehicle. The process was handled professionally and in a timely manner. I will be using Tuscaloosa Ford in the future for all my needs. Thank you to Erin my service advisor for your communication throughout the process.”
“Key came out and checked to be sure I got the right bulb and installed it. Made sure it was working properly. I was able to observe fast courteous service from all employees to other customers while I was there. Definitely a 5 star business.”
“Had a pretty bad accident where we were rear ended. For sure thought they were going to total it, but Bonner’s made it look like nothing ever happened to it. Drives like brand new and we couldn’t be more happy. Mike was awesome whenever we called and gave us updates. I was skeptical about how it would turn out, but their team fully delivered and more. Thank you!!”
8AM - 5PM
6129 Alabama Hwy 69 S, Tuscaloosa
Auto Parts
“Someone pulled out in front of me and we had an accident. A friend referred me to Browns Fleet Collision on 69 S. From the first time I called their office, to the time I picked up my car, was nothing short of spectacular! The receptionist in the office was very friendly, her estimated time of completion was accurate and Robert kept me in the loop the whole time. He was super informative of the process and explained the work done that needed done in detail. I felt so comfortable with him that I asked about my check engine light being on prior to the accident. He did the diagnostic test and fixed everything needed for a great price. It was a breath of fresh air to actually trust the mechanics and have them do the job on time, for a great price, no issues or problems with a smile!! With my hectic life, I can't tell you how much I appreciate the fantastic job they all did. Because of my wonderful experience, I honestly recommend everyone to Browns Collision and Repair.”
“Costroe and Dominic checked my battery and alternator. Then they swapped out my battery since it was still under warranty at no cost. I won't be going anywhere else for car troubles, 10/10 customer service”
“My car was in the shop for a few months due to unforseen damages, and the whole time the Brown’s employees were very kind and good about keeping in touch. They did a great job fixing the damages and were super helpful!”
“Special thank you to Cotton for providing exceptional customer service today. Very eager to help me define the issue with my car, friendly, and knowledgeable. I will always look for him when I go back for help. Again, thank you so much for your help!”
“We smoked the bearings in a hub on a trailer on a long cross country trip. The guys were very helpful. We Vice Grip Garaged the hub replacement behind the store in a parking lot. Jay and Jim need a raise.”
“I recently purchased some parts from the Tuscaloosa store and I was thoroughly pleased with the parts but even more so the service. Tonya was so helpful and knowledgeable. Kent has a nice setup and is devoted to getting your order right and delivered on time. Roger is a great go to and he's a Bama fan don't hurt either. Ronnie delivers those parts and always does it with a smile! Keep up the good job!”
7AM - 5PM
5404 Reese Phifer Ave, Tuscaloosa
Auto Parts
“Both service and parts are so helpful! I’ve never had an issue dealing with the knowledgable parts guys. Service is quick and thorough and gets my fleet on the road quickly.”
“Wonderful service and very knowledgeable. We drove almost 300 miles and it was definitely worth the drive!!! Thank Kirkland brothers and father Don and technicians!!”
“Went in look for headlights bulbs for my truck. Went in told them exactly what I wanted Nicholas help me he showed me exactly which kind I was looking for got him to double check and make sure they where the right size everything was quick spent 3 minutes tops in the store”
“Needed windshield wipers the Associate Juan helped me find them and put them on for me and was very friendly he went so far as to show me how they are put on , Highway 69 South there the best.”
“Thank you fellas for all your Hard work you put in to this I got one know what half's too go in to A place like that establishment THERE & it is not easy lots of Hard work,& patience with all you have to deal with.May GOD ALMIGHTY Bless you all much in life and your Family's I thank you fellas for always helping me out.”
“Keith is the man! Thank you for your awesome customer service and helping me without giving me any problems. You are a very professional man and whatever they are paying you, you need a raise!”
“Called to see if they could fix the bumper on my 2020 Corolla from popping out. I’m not sure who I talked to on the phone but he welcomed me in, asked to see my keys, and within 5 minutes as I sat in the office, he had my car back to me for no charge. I will be back to them when I need the rest of my bodywork done, other body shops in the area wanted to replace my bumper and this guy fixed it for free.”
“I have previously visit this Tuscaloosa location during non-emergencies and emergencies. The employees have always been very knowledgable and helpful. I genuinely do not believe that I have ever been to an auto parts store that was so customer-service oriented. Today, I came into the store in need of "Fix a Flat." After helping me find my originally-intended item, this particular team member listened to my current issues, and he advised me of a possibly better solution. This resulted in his assistance in plugging my tire's puncture hold, and I was on my way! Saved me money, too! He was very helpful and willing to help me in the cold! Special shoutout to him!”
“Gary is one of the best in Tuscaloosa. They do a great job and customer service is fantastic. I would highly recommend them for any body work. They are located just outside Cottondale down highway 11.”
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“People have to understand when you buy a used part it's not a new part that includes used motors and transmission you purchase. You get what you pay for. Luckily these guys will do whatever it takes to try and make it right if something goes bad with what you purchased within a reasonable amount of time of purchase. As for the people that purchase used motors and transmissions and expect their cars to be brand new after they have it installed and complain about there alternator and power steering pump and waterpump and radiator those are all your original parts and if they go bad after motor was installed thats on you so stop your crying. you purchased a engine which includes 2 heads and a block nothing else be thankful they give you the intake valve covers oil pan they don't have to. You come in with a car that will not run or knocking horribly and you get your vehicle back and engine is running and not knocking then the job was done correctly they are not responsible for anything else accept what you asked to have repaired and yes you will have to wait for your vehicle to get repaired because they have a long list of people needing their vehicles fixed that was there before you just like any other place of business so shutup with all your crying and be thankful someone was willing to help you fix YOUR CAR THAT YOU MESSED UP NOT THEM YOU DID IT then want to be mad because you have to wait to get it fixed and can't go to work. Take better care of your care and stop blaming everyone else for your problems you caused. And for Mrs Harris that posted that negative comment you stated you had to have a motor installed. Then went to say you have been driving your vehicle for weeks after motor was installed so it looks like to me you had a vehicle that wasn't running then you picked up a vehicle that was running and is still running and your complaining about a check engine light being on and want to give a bad review. Your motor was bad and would not run now it's giod and running and if you have something that was wrong that caused your motor to go bad in the first place DONT YOU THINK YOU SHOULD GO HAVE THAT FIXED BEFORE YOU CAUSE YOUR MOTOR TO GO BAD AGAIN. your a idiot for posting that if you asked for a motor to be replaced that's what they do not fix every single problem with your car and look at why your motor went bad and what caused it to go bad and do a 1000 point inspection on your car they replace the motor THAT YOU MESSED UP AND APPARENTLY NEW WHAT CAUSED IT TO MESS UP BECAUSE YOU STATED IT IN YOUR POST SO HOW ABOUT GETTING THAT FIXED AND SHUTTING UP. but no you would rather try to blame someone else for your neglect on your vehicle.”