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July 2024 by Clifton LeGrone
Absolute garbage parts department
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March 2024 by Demetrias Gray
Took my truck here 3/4/24 for a fuel pump repair the service rep was very pleasant she came out wrote up my truck and told me it would be a while about 45 mins later they had a mechanic look it over and pulled it to the shop had to get a hotel that night but the next morning it was ready they took to and from the hotel also the diagnostics was one thing when I went to pick it it was much less they took good care of me and didn't try to rob me like a lot of dealerships do i appreciate that I'm a owner op and it def helps not to get took advantage of especially with how trucking going rite now thank you kw of Dothan I'll definitely be back for service issues
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March 2024 by Danny Sodrel
Great business from the owners to the techs all around service and quality workmanship and they do what the say everyone
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January 2024 by Willie Harry
They can fix it and give them a shot. They will fix it.
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December 2023 by Marshall McCrory
These folks are A+....TOP NOTCHThey really are a great bunch of folks.Jessica was very helpful andand was helpful with getting me from my motel back to my truck.The drivers lounge could use an upgrade with(new recliners) furniture??? but the TV reception was fantastic.I wish they had a merchandise/chrome shop.....but i guess you cannot have everything.
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August 2023 by A Queens Crown
I had no issues with Truckworx. They replaced the clutch on my KW. It took them less than a week repair. The staff was friendly and knowledgeable. They addressed my concerns professionally. I gave a 4 rating because their quote for the clutch was seriously over priced compared to KW dealerships in TX and the fact that they only have a 90 day warranty on their labor.
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August 2023 by Corrie Flournoy
So I've spend a little over a week thinking of what I can do to express my feelings toward my MISTREATMENT at this particular KW. If I could stand on the side of the road with a sign begging other O/O not to bring there truck here I would 8 hrs a day. Time for these people only matter when it's there time not there customers time and loss of revenue. My truck was in this shop on a rebuild from May 19th to August 1st. That's right all that time for a infrane. No it wasn't due to the part shortage or anything like that. It was do to one of there vendors that I have also left a horrible review.....keeping my head in there shop for basically a month. Only to get ot back and kw wasted another 3 weeks lying about when the truck would be completely. Even went as far as calling kw and Truckworx corporate on the matter. But I be damned if the shop manager didn't lie to Kw corporate as well. That I will be dealing with soon cause I happened to have a copy of that particular conversation I'm gonna play back confirming that lie. So people O/O please please please don't bring your truck to dothan Truckworx. Unless you have lots of time and money to burn. Oh but the truck is running great thank God. I'm gonna need it to be in order to TRY and play catch up. One star in my opinion is way more then needed for this shop.
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April 2023 by Alvin Dorris
Had what I neededFast and friendlyEasy in and outTk U so much
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February 2023 by Michelle Alessio
Dropped off a bus to be worked on here. They were very quick and helpful. The guy taking notes on the problem communicated and listened well. I'm sure we will be back.
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February 2023 by Allison Karsten
Parts Department is amazing! I wish I could give 10 stars. Hunter, Dewayne, and Frank are my go to guys, but the whole department really is fantastic!!
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August 2022 by Jd Byars
Great service great friendly people
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August 2022 by Matt Miatke
Had parts I needed in a pinch. Thank you
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June 2022 by Cynthia Casteel
Took my son to get his truck. Everything went smooth.
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May 2022 by Robert Clinkscales
I purchased a radiator it was the wrong one. Come back today to get the right one and get the police called on me saying I owe them. It took the police to show them that I was right and they was wrong. So when u make a change of a part better make sure u double check your invoice when u make a return.
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April 2022 by Michael Thomas
I just wanna thank the guys upHere in the shop and parts department they all are awesome. I am also glad they running a second shift for mechanic and parts too. The shop Manager David Holmes very good friend mind I ask him other day I need a hanger bearing put on. Why the night shift was doing it they called and telling me bout it, I ask them to put brakes on the steer axle. With no problem they did am very thankful for Kenworth in Dothan been doing business for years up here a wonderful group guys to help out. So if anyone reads this and they in area for parts or service stop in and tell them MA Hauling told you bout them!!!!
