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March 2024 by Heather McRoberts
I’ve been a member for 2 years at this location. I had to cancel about 5 hours late due to work. They still charged the $60 late fee. They are corporate business and only care about their bottom line, not the customer. Mind you a few months prior to my cancellation they cancelled on me after I had already arrived to my appointment because they ran out of Microderm needles. I never received any compensation for my time that day. It is Just sad how businesses do not value their customers anymore.
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March 2024 by Nikki Truss
The massage therapist was nice but they tell you it’s a 60 minute massage when really it’s only a 50 minute massage. I told the therapist I’d be ready to undress in one minute but they waited a good 5-7 minutes. So I only got about a 40 minute massage. They don’t tell you to come 10 minutes before the massage if you’re a new customer so that was another thing. They did offer a membership but I turned it down just because I’ve had better service elsewhere and I can get a full 60 minutes for the money I pay for rather than 50 minutes. They should make that clear for new customers that it won’t be 60 minutes. Other than that, if you would like a subpar massage with shorter time then by all means come here.
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January 2024 by Haley Moseley
I've had my membership for two years now. Love this place.
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December 2023 by garrett exum
Super friendly and patient. I'm not one that wanted a massage but left asking them to be my partner!
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July 2023 by Rebekka Newell
Overpriced for average work. You can find a local therapist for much less. Just meh ?♀️. Since I won't commit to membership, I won't be back. They almost punish non-members with their fees.
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May 2023 by Jason Edwards
Stay away. If you cancel your membership you only have 60 days to use your remaining credits or lose them. Every time we have called to schedule an appointment we can never get in to see anyone.STAY AWAY.
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March 2023 by K. Raf08
NOT WORTH THE MONEY OR HUMILIATION! One of their estheticians was beyond unprofessional by refusing to conduct the facial, shaming me for a previous health condition (which I was cleared by my doctor), then proceeding to contact me a week later to buy skin care products. Her ignorance of the health condition was beyond words. The manager has done absolutely nothing! He was not able to produce a policy that they said they were in compliance with...maybe because there was none! He has not responded to my e-mail, request for a meeting (because he is always too busy to talk when I walk in), refuses to refund for the service and has no interest to deal with customer issues. Guess he feels that if he ignores me, then I will just go away. Go to Spa Therapy instead! They treat you like you should be treated.
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March 2023 by Katelyn Nowlin
Came here to say, if you've never had a professional massage, go get one when you have the extra money. Buy one for yourself, gift them to a loved one. Your first one at massage envy is $60 for an hour, and after that it's full price unless you get a membership (which I did). I usually schedule my appointments on the massage envy app. I highly recommend Abby at the Dothan location. She always makes me feel very comfortable, she is super personable and checks in with you throughout the massage to be sure the pressure is right for you. The change this has done for my overall physical and mental health is insane. I always leave feeling 10x better and I've noticed a difference in the way my entire body feels after consistent massages, I go every 2-6 weeks depending on the month. They lift so much stress and tension off my body that I couldn't imagine not getting them anymore. I can feel myself melting into the warm massage table, feeling completely relaxed with lasting effects. It's so worth the investment and I wish I had started years ago.
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December 2022 by Jessica Gulley
DONT SIGN UP FOR THE MEMBERSHIP! They won’t let you cancel and then they continue to charge you even when you try to cancel for months then try to send you to collection. We’ve been in this process since may it’s absolutely ridiculous
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August 2022 by Brian Turner
I had Robert had my massage therapist and I've been getting massages for years now and it was by far the greatest massage I've ever had in my entire life. Massage Envy is the best.
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August 2022 by Lea
My husband and I got a couples massage. The front desk and our therapists were both very kind and friendly, however I wish they did a better job at matching us with therapists. When I made the appointment I made sure to request more light pressure as we just wanted to relax and we both somehow got deep therapists who told us once we were in the room. It didn’t feel like a massage I ever had before, they were doing pressure points the whole time and it just wasn’t worth the trip. Overall I like Massage Envy but this trip was a flop
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July 2022 by Felicia Faison
Well, I have been a member for over a year. I try to alternate facials and massages but I originally , about my 2nd -3rd time, had a therapist that was perfect . I need firm but since then it has been either way too hard or basically rubbing oil, lightly, on my back. I have tried so many and while very professional, I can’t find one that is a good fit.However, since I first started coming , I have had the same aesthetician for my facial every time, Shannon! She is the absolute best and really seems to care about your skin. Not like some places where it’s the same thing and then they try to push products on you. She always recommends then ones that I could benefit from and will write the name down. She is very detailed and professional and is super sweet. I couldn’t imagine having anyone else and she makes the membership worth it. But I really wish I could find a massage therapist that would be a match for me and available for the times I can come in. **Update… Today Is the very first day since I have been a member for over a year that anyone has ever tried to help me find someone who is a match for me as my massage therapist. Courtney is the one who helped and she was awesome!! She offered to call or text me with my options. I was not aware that I could schedule appointments after 6:00 PM during the week. So I thought I was limited for weekends only and that is why I thought I didn’t have many options. I also was not aware that I could schedule reoccurring appointments with my preferred therapist and aesthetician. So I am adding an extra ⭐️ just for her.
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July 2022 by Sandie Rigsby
I had an hour massage with Mandy last month and it was by far the best massage massage I have ever had. Everything from the front desk to the therapist were amazing. Thank you all so much!
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July 2022 by Alex Lamb
Robert was my massage therapist. It was the best massage I’ve ever had. It was so relaxing. 10/10.
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July 2022 by Cherish Moore
I had such a pleasant experience. Mandy was my masseuse and she was extremely respectful. She did everything I asked and was super sweet. Everyone from checking in to when I was leaving were great and I would highly recommend.
