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January 2024 by BETTY Bladen
I have never had a problem always nice and never had to wait long. When are they going to open again? I noticed that they are temporarily closed in Dothan.
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January 2024 by Christopher Butts
Understaffed and unable to provide customer service. Waited 20+ minutes in lobby with provider on phone to work out issue about their fax machine not receiving the orders being sent. Ended up not being seen because they couldn't receive the receive the order being faxed in real time while I was standing in their lobby. This location needs customer service training and resourcing.
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September 2023 by Justin Day
Wife's endocrinologist sent us here for thyroid cancer blood work. Paperwork was very specific that it pertained to thyroid cancer and that thyroglobulin levels were what needed to be checked. They screwed up and didn't even check it, so I missed work for no reason on top of having to drive out of town to see the endocrinologist only to still not find anything out as a result of their incompetence. Absolute garbage.
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June 2023 by Teresa Hanson
It took me a bit to figure out the kiosk in front rather than a person at the front desk, but will definitely come here again!! The lab technician was soooo nice and friendly and got my vein perfectly the first time!! She was able to connect with my out of state doctor instantly, so was super pleased!!!
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October 2022 by Bethany Hunt
My telehealth doctor wrote a lab order and sent it to them as well as me having a copy on my app I use for appointments, and they wouldn't accept it. Told me I needed to go somewhere and print it out even though they are contracted with the company I use for my telehealth services, and the app specifically said I didn't need it printed and just to show them on my phone.
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May 2022 by Beth Botonis
My telehealth doctor wrote a lab order and sent it to them as well as me having a copy on my app I use for appointments, and they wouldn't accept it. Told me I needed to go somewhere and print it out even though they are contracted with the company I use for my telehealth services, and the app specifically said I didn't need it printed and just to show them on my phone.
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January 2022 by Kay Hanson
If I could leave zero stars, I absolutely would. Let me preface by saying- I haven’t even visited this establishment, and as long as I can avoid it, I never will. Based solely off the letter I received from the billing department for $20 that my health insurance didn’t cover. TWENTY dollars. I have never read a payment collection attempt as absurdly RUDE as the one I was sent. I’ve never felt so offended by a letter. It is so obnoxiously rude that I considered letting it go into collections just to avoid paying a company who treats patients this way. I highly recommend avoiding doing business with this company at any cost. They don’t care about patients AT ALL, just our $$$. Not to mention the outrageous prices they charge for lab work. This company is robbing people and it’s disgusting.
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December 2021 by Tyqwan Meadows
The staff was very nice and kept a clean workspace.
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July 2021 by Colby Dansby
Donna is a amazing person. She was very caring, helpfull and unjudgemtal . I wish there where more people in the medical field like her . Again thank you so much. I would give a 10 star review if I could
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June 2021 by Courtney Layton
I came in around 1030 Drug screen was quick! Staff is nice
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April 2021 by Amber Spearman
Waited over an hour after our appointment time for blood draw. Gave them the paperwork from Dr, they put it in the system. My Dr never received the results. I called this location everyday for 2 weeks and no one answered. Finally, a month after the appointment we received a bill for $16. I called the number on the bill and they transferred me to results department. The lady put me on hold and said ok, I called the Dr office and sent them the information they will receive it in 3 minutes. 6 hours later I called my Dr office who still hadn't received the information. They ended up having to call and get the results. First and last time ever using this location
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November 2020 by Copper Scales
These people are great, I've had them take up to 6 attempts to draw blood in other places but here they always get it in one go. Much nicer on the arms
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June 2020 by Elisabeth Ellis
A BUNCH OF CROOKS! TRIED TO CHARGE ME 1500 BUCKS FOR $180 WORTH OF LABWORK. tRIED TO CHARGE MY DAUGHTER 850 BUCKS FOR 75 WORTH OF WORK. PEOPLE WITHOUT INSURANCE GET HOUNDED FOR THE FULL OUTRAGEOUS AMOUNT! CAN'T WE REPORT THEM SOMEWHERE OR FILE A LAWSUIT?!
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June 2020 by Ried Harrell
Very rude operator who isn't knowledgeable of anything.
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March 2020 by Kristin Edwards
The lab technician was great at her job- one of the best I've experienced. I had blood drawn and didn't feel a thing at all. I should have gotten her name but I was so impressed that i had to leave a review to give a ?.