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January 2024 by Lady Raex
Was not really happy for my overall experience bought some rings ands it just seems like other than the manager the staff in the jewelry department is not trained properly. Someone had signed that I had picked up my ring I hadn’t they were very disorganized I spent over 1000.00 on my jewelry so I am just a bit disappointed with how unorganized the staff was without management they would be lost made me feel like I should have went to Kay’s jewelry and I’m not like trying to bad mouth the store but I just felt the staff either didn’t care or wasn’t trained properly
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January 2024 by KDawna S.
As I approached the counter in the men's section by the entrance I saw the worker standing in the fitting room I guess that's what that was, on her phone, she finally came to assist me but didn't say ANYTHING to me, just walked up, took my receipt, didn't ask if I wanted to exchange it or return it, she just refunded my money and proceeded to greet the next customer. She didn't say a word to me, guess I didn't look a certain way to be talked to. :-( I've never experienced this type of customer service at JCPENNEY.
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January 2024 by Bushcraft Savage
Grabbed some socks for my son and me and the salon did the a great job on the wife's hair. The staff was helpful and pleasant. Just not fond of how the cashier's are being forced to push credit card offers.
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January 2024 by Wanda Abernathy
Holiday shopping.
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January 2024 by Teri Carter
Great buy
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January 2024 by Leigh Higdon
Shopping was okay. Paying was an endurance contest. Only three departments had cashiers, and all lines were long. Historically, I've enjoyed JCPENNEY, and now it makes me sad.
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January 2024 by Jessica
It was a great experience
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January 2024 by Haley Pride
Nice store. Great service, but sad when you go to return items. Unless you have a pennys membership, you’ll only get ≈40% back of what you spent. My relative returned two dresses that cost about/right at $100, and they almost only got one dress’s worth of money back. Only got the full amount back when they realized my relative has a membership. I guess only make purchases you’re positive your going to keep, unless you’re either a member or just want to waste a good chunk of your money.
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January 2024 by Patsy Sanders
One register open in complete store except jewelry counter. Lots of people in line to check out.
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December 2023 by Carrie Hoch
Had some good deals for Xmas. My main complaint is that it is SO HOT in there. Ended up having a horrible headache after that.
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November 2023 by john meenan
Pretty good selection of clothing and accessories.
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October 2023 by Christine Phillips
Was shopping for a comforter found one could not finethe Draps or Valance to match.
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September 2023 by Melisa Childs
I love the more classic style cloth they offer.
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September 2023 by Bruce Parmele
Clean store. Always get a nice, warm welcome when walking in the door! Selection is huge, and staff always look for ways to save you money!
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September 2023 by Emily Mcadams
JCPenny's is located in the Wiregrass Commons Mall in Dothan, Alabama. You can find amazing deals on all your favorite fashion trends. They have a great selection of jewelry. In the clothing department they could be a tittle better for the tween girls is hard to find things that are age appropriate that fit. They have all kinds of shoes to choose from. You can also shop for all your home needs. From bedding to kitchen towels they will not let you down. They carry all your favorite brands like Sports Illustrated, Levi’s, Dockers, and Skechers, Mutual Weave, St. John's Bay. They do have a large assortment of girls' dresses and capris, and boys' shorts and graphic ts and some stylish swimwear and summer accessories for the whole family.