Home Improvements in Dothan, AL

“Chris Parsons was the manager that dealt with our large purchase. Not only was he knowledgable, but he physically helped us load our car with heavy materials. He related to us and was a pleasure to work with! We will def be back to this location and ask for him when we return for future purchases. Whoever gives employees incentives and rewards for excellent work ethic should def apply it to Chris!”

“Michael Chambers was extremely helpful. I am a pro and my order was changed last minute to be delivered by another store creating conflict with the scheduled work order. Michael Chamber went out of his way to contact the delivery to calm my anxiety of my order being delivered late. He communicated and promised to resolve my issues late. As a business owner I would like to first hand Thank him for his efforts. I am a few weeks late with my review but great job. Owner of DuPont Roofing Systems.”

“I live in AZ, but needed to buy materials for a flooring install in AL. I am military, but their system is set up to validate the ID in the store. Jim at the Dothan store was beyond helpful in getting this done for me. He also explained products and calculated materials for me. This was not one, but 5 or 6 phone calls and he never once sounded anything but excited to help. These days any help is hard to find, but good help is rare indeed. Thanks, Jim! You're a gem.”

“David at appliances was the best of the best. We bought a dishwasher and the associate that sold it to us, didn’t notice that it has been sold. We waited for more than 30 minutes for anyone to bring the dishwasher until a girl associate told me they couldn’t find the dishwasher and to go and look for the associate that sold it to me? at this point I was getting really upset. So I went back and tried to locate the associate but couldn’t find him. Another girl told me he has gone to lunch and she couldn’t do anything about it ? so I said to her “so I’m supposed to wait for him until he comes back from lunch? You guess it I went off and told them that if I had a business and ran it like them I would have no business. That’s when David came in and told me that he would do whatever it took for me to choose dishwasher and take home. He offered me $75-$100 about what I paid for the one I had bought. He stayed with me and loaded on my truck and all. David deserves the best customer service award and a pay raise. We don’t get this type of customer service anymore and Lowe’s should make sure he is rewarded for it. Mrs Machado”

“Willie is an employee of the year. He saw us walking around circles trying to find a solution and he jump right into action with a solution. He was so kind and so helpful. That is hard to find now and days. Willie is a great asset to your store and I hope he is recognized for his hard work. He not only helped us but he helped everyone who was around us in a fast and timely manner. Thankyou Willie.”