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January 2024 by stefanie Mead
While not a big fan of Comcast's customer service, that's an oxymoron, and I despise trying to get through to a real human when dealing with Comcast, especially if there's a problem with the bill or service. Comcast has a convenient kiosk within the store. Easy to use, concise and a good way of taking care of your bill. Not a fan of automatic. If there's a problem with your service, instead of dealing with the multitudes of frustrating layers that take 30 minutes to get through, just go to the Comcast location and let these people sort through it.
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January 2024 by Jennifer Hunt
You can not get a live person on the phone. If you have more than one account with them good luck on having them linked and if there is any issue good luck talking to someone without getting in your car and driving to the nearest building. There is no customer service with this company!
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January 2024 by Bobby underwood
great and awesome
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December 2023 by Ben Taylor
We live off of Murphy mill Road in an older neighborhood. The speed is good but that changed after a month but the biggest problem is that you are not a priority when your service is interrupted. My self and another person were experiencing problems and we couldn’t get a representative out there for 3 days. More importantly you cannot reach anyone on the phone there is absolutely no way to reach a local representative. I would stay away from comcast / Xfinity at all cost
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September 2023 by Shenia Smith
What happened to INSP that I was paying for , you can't talk to no one on the phone , might as well watch YouTube tv
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September 2023 by Jeannie Armstrong
Yes,the employee lady was very nice to me.She took the equipment back and gave me credit for it.I was very satisfied.
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September 2023 by Richard Johnson
The young man at the Comcast store in Dothan was super helpful and nice. He was able to solve a problem with my cell service that the Xfinity customer service couldn't solve. It took him 10 minutes to accomplish where CS couldn't solve in over a week. He's very much appreciated!
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September 2023 by Tim Ravens
I am not an Xfinity fan, except I have finally found an employee at the Dothan Alabama office who was amazing. Her name is Jacque Beyer. She went above and beyond to help out. After spending hours and hours on hold and having no call backs like they promise I was ready to jump ship to Another company. And when you do talk to a human you can't understand them or they can't understand you. It's terrible. I gave up and went to the closest office expecting long lines and terrible service. What I got was no line and Ms. Jacque. She was pleasant and instantly helped with our situation. She was wonderful. What she promised us she followed through with. Thank you Ms Jacque.
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June 2023 by Michael Kemp
Besides taking a while to get a service guy, I got the 125 channel package which is a terrible channel lineup I have found.
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June 2023 by Brian Arevalo
Worst customer service ever. Their new call center will for no reason let you talk to a human. It will keep insisting to reset your router.... i moved locations the router isn't the issue. Last hour has been spent maneuvering through phone with a robot begging for a human. Avoid at all cost please save yourself this hassle
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April 2023 by a s
Xfinity just wanted to say ur serviceIs way to high and sucks. And will always. T mobile or anybody else is way better. Ohh and u can carry it with uShall see wht ur reply isCheers!!!!
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February 2023 by Clint Goodall
Worst internet ever. If you can help it do not use this place i cant even began to tell you how bad the service is . They love to dig in your pockets with bogus fee's . All around worst experience of not just internet provider but any kind of service provider period. This company should be ashamed of themselves for what they do to honest people.
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January 2023 by Troy Thomas
I love my ComcastFastest most dependable internet in town.
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October 2022 by Hiram Taylor
Phone technical support is an ordeal, There is almost no way to speak to a human
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September 2022 by Dorothy Wilson
Love all the features but service is very expensive
