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December 2023 by lain kolb
This store helps you with what u need don’t put too much pressure on you to buy yet attentive to customers
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December 2023 by Carmen Torres
Worst customer service. If you absolutely must shop at Ulta, drive to Huntsville. The manager issued a store credit. She knew full well that the item I was looking for wasn't in the store, which is why she couldn't do an exchange. She did not tell me that said credit could only be used in store and would not be accepted online. When I called in, having already had a frustrating experience with their corporate customer service, and asked if they could process the card online, they said I absolutely had to come in to the store a second time. They have zero respect for your time. Go to Huntsville or, better yet, go to Sephora. The staff will communicate clearly, respect your time, and provide much better service overall.
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December 2023 by Ksy May
Black Friday sales paper was misleading dates were confusing even the ppl who works there was confused about what was on sale other than this it’s just like any other ulta over priced beauty products that we are all still going to buy or most of us will
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July 2023 by Lyn Kilgore
I have been looking for someone to do the style my retired hairdresser did for 7 months now. I have found her in Valerie. She did exactly what I wanted and I couldn't be happier. Candy was extremely nice in making sure I was taken care of. Thank you ladies!!! You will be seeing a lot of me!
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June 2023 by Dawn Scogin
Not the best Ulta I've been in, but usually stocked well. Some employees are helpful without being aggressive, others don't help at all.
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March 2023 by Lora Ladngfor
The Decatur store is the best. Ms. Donna & some of the other ladies are so patient & take time to answer all your questions.
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February 2023 by Hunter Stephenson
This experience was amazing, and the lady that helped us (blonde short hair) was so nice and knowledgeable. She even showed us a cheaper option than The Ordinary, and it had better ingredients! I was floored. I will definitely be back here again. I just wish I had taken photos. They have so many things to choose from. Make sure to ask for her if you want something that actually works!
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October 2022 by Yanni Crisantos
Very rude and unprofessional stylist, had a good first impression the first time I came, but after this, I will never be back.
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August 2022 by Cindy Nilsen
The location was very convenient and the store was clean and well stocked. The employees were okay. They were engaged but not overly enthusiastic. Kinda seemed like they didn't want to be there. Of course this could be towards the end of their shifts which makes sense but not to be expected. Overall will be back as long it's on my way to other destinations.
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May 2022 by Carleigh Nabors
I went in to find products for my acne, I was nervous to go in because usually I feel judge by the girls working. My cashiers name was Dayla, she was kind and very helpful. I showed her what I needed, and she found everything for me. No judgment. The other girls were very nice too.
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May 2022 by dj Flex
I say 4 star because the sales and products are freat. The staff is professional and will help you if you ask. Anyways we go here about twice a month.
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May 2022 by Jackie Turman
Friendly staff. Easy to find what I came in for. I love shopping Ulta.
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April 2022 by Cindy Slovak
The location was very convenient and the store was clean and well stocked. The employees were okay. They were engaged but not overly enthusiastic. Kinda seemed like they didn't want to be there. Of course this could be towards the end of their shifts which makes sense but not to be expected. Overall will be back as long it's on my way to other destinations.
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April 2022 by grace tudor
The staff is friendly but it takes forever to find someone. They wear name tags but it is difficult to decipher who is shopping and who is working unless someone is working the register or a planogram
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March 2022 by Angela Patterson
We have been here many times for an eyebrow wax and always left feeling beautiful and our eyebrows were fabulous.I took my daughters to get their eyebrows shaped up because prom is on Saturday (in 5 days). All 3 of us got our brows waxed and all 3 of us are very unhappy. The stylist never asked us exactly what we wanted. She just slapped some wax on and ripped our eyebrows off. We had to buy eyebrow pencils before we left so we can draw some eyebrows on.I am so angry. I just paid and left. I really didn't want to say anything that would hurt the stylists feelings.We will NEVER be back.
