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August 2024 by jamal buford
Alexis was amazing!!!! Thank you soo much for your help!
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August 2024 by Sara Weaver
I'm very new to insurance and Alexis was very helpful in explaining and setting me up.
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August 2024 by Janice Roberson
Alexis is always so helpful. Great job!
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August 2024 by Nathan Lawrence
I have always had great help from this entire team. Any questions and changes have always been fast and the best options for my family.
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August 2024 by Robert Williams
A great company to do business with. Always looking out for my needs!
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July 2024 by Mark Drane
Thank you Trevor Butcher and your awesome crew.
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July 2024 by Robert Binkley
Customer service is top notch! Always able to help find a solution to any questions and always willing to help!
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July 2024 by Stacey Nelson
Absolutely horrible customer service! I am due a refund for cancellation of a policy. I have been trying to get the refund for months. Corporate tells me it’s an agent issue. I went to the agent office today and calmly asked for my refund to be processed. The office manager, Austin, threatened to have me trespassed. How am I supposed to get help if the local office won’t help and corporate says go to the local office?
I asked for a quote on the total monthly price of car insurance for my two new vehicles. Austin told me $250, then I received a bill for $514. Austin says it was a miscommunication, but I clearly asked for my “total monthly payment for both cars”.
Austin also allowed someone to make unauthorized changes to my account. Whenever an issue arises, he just denies that it happened. He has lied repeatedly. Austin is rude and attempts to degrade and speak to me as if I am stupid. He should not be allowed to work with the public. If you want good customer service, take your business elsewhere!!
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July 2024 by Janna Rector
I had an amazing experience with Trevor Butcher and his team. Especially Ms. Alexis Gilley she was incredibly knowledgeable, patient, and always available to answer any questions I had. She made the process smooth and stress-free, ensuring I got the best coverage even as I was buying a new vehicle.
Highly recommend their services to anyone looking for a reliable and professional insurance agent!
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July 2024 by brian sharp
Great customer service, and friendly staff.
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July 2024 by Mary Kate Clemons
I have been with Trevor Butcher State Farm for many years and they are like family. Trevor, Austin and Alexis have always gone above and beyond to help me with all my insurance needs.
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June 2024 by joey harris
Always extremely helpful and patient, I love how they try to do the best for me they can
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May 2024 by Libby Mcmillen
Lexi Gilley from Trevor Butcher's State Farm office reached out to me with a quote for auto insurance. I was able to set up a meeting with Lexi to go over all of the coverage options and choose the best coverage for myself. She was able to match my current coverage and offered additional discounts that brought my sixth month premium down. I made the switch to being insured by State Farm and look forward to continuing to work with this Insurance Agency.
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May 2024 by Niahh
The Trevor butcher State Farm office has made my insurance transition from Tx to Al super easy, the staff is always helpful and there to answer any of my questions or concerns.
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May 2024 by Robyn Dry
They have always been available for my questions and concerns. Austin, the office manager is a rockstar and super helpful, knowledgeable, and qualified.
