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August 2024 by Barbara Putty
I am a Middle Class Lady who wants a SUV & my husband chose XT5. I look for deals & Certified Pre-Owned fits my budget.
I purchased a Certified Pre-Owned 2020 Cadillac XT5 from Lynn Layton 18 months ago. A few months ago I started having intermittent issue w/ what appeared to be the battery; however, at times, it would throw odd codes. I had the battery checked twice locally (I am in Athens) & was told the battery was fine. I admit, I put off calling Lynn Layton because of all the bad bad experiences I had w/ a Cadillac dealer in Huntsville on my previous XT5. Honestly, I just didn't have the energy to interact w/ a dealer who would surely give me a run-around on a vehicle w/ 'Bumper-to-bumper' coverage.
I finally broke down & called Lynn Layton on a Monday morning at 10:00 am & THEY ask ME if I could be there at 1:00 for them to look at it. WHAT!!??!! TODAY !!??!! YES!!!! I called my husband to warn him to be prepared to pick me up in Decatur & we would probably be making arrangements for a rental so I would have a vehicle for a few days. Cadillac-Huntsville always quoted me a 6-week wait time for a 'loaner' vehicle if I had to leave it.
I show up at 12:45. The service guy (I regret not having his name) met me w/ his code reader thingy in hand. He hooked it up & said "Lets walk inside to see what the print out says". It shows I have a faulty Fuel Pump Module ?? He informs me I need to leave my vehicle. As I am processing 'leave my vehicle' a sweet lady walks in to say "I don't have a 'loaner' so if you can give me a couple of minutes, I will see what I can do". Before I can say "WAIT! WHAT?!" She steps back in to say "I just put a HOLD on a rental at Hertz. I'm now calling them to make arrangements." She hands me a bag to gather what I need & says "We will have someone here to take you to Hertz in a few minutes. Also, if they tell you that you owe anything, you call us back & DO NOT PAY them." AGAIN!!!! WAIT!?!? WHAT!?!? Why didn't I get this from the Cadillac Dealer in Huntsville????????
I was probably at Lynn Layton 45 minutes (or less) & by the time I drove away from Hertz w/ the rental car, I was in a whirlwind. I found myself trying to grasp what I was feeling. . . These days, customer service seems to be a lost art; however, it is NOT lost at Lynn Layton!! I felt like ROYALTY!
I picked my car up on Wednesday morning. I drove to Hertz. They cleared my ticket & took me to Lynn Layton. Lynn Layton handed me my keys & I headed home SATISFIED!!!
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August 2024 by Jonathan “Mud_Monster” Arrington
Tim Howard worked with us on the best possible deal and was able to deliver. Very personable, connected well. I suggest this place for anyone with such automotive needs.
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June 2024 by Adrian Langford
Got a new guy in the service center update: my fav guy back ?
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June 2024 by Liz Mardis
Purchased 2024 Rogue. Layton Nissan did not have the car I wanted. Norris found the car at another dealer and obtained it for me. The manager got me a set of all weather mats. The transaction was very smooth and pleasant. I love my car.
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June 2024 by Jermaine Sailsman
Great experience, no upselling. The price was the price and then they gave me a deal and made took the price even lower. I came out way better than I thought I would and without any haggling or pressure. Would definitely purchase from this dealership again. Absolutely a great experience
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June 2024 by Scott Keliher
Very nice lady called to say thank you for the business and offer an assistance she could assist on. Service Department is Friendly, Fast, and Knowledgeable
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June 2024 by Celeste Moody
Just had my first service! Great folks to deal with in all areas!
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May 2024 by Pam Powers
The service department at Lynn Layton Nissan is great! They are fast and always do things right.
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May 2024 by Renee Shadden
James went above and beyond as usual taking my husband to and from to save us a lot of running spend picking up my vehicle when I got off work.
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May 2024 by jefsushay
Great work and service ?
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May 2024 by Kellie Patterson
Oil change and tire rotation
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May 2024 by Molly Shelton
I had alot to be checked on with my car Friday James was so nice and got most of it done at 4pm came Monday morning dropped it off and the mechanic was nice enough to drop me off at work since I had to be there at 8 & then the mechanic dropped my car back off before I got off work! Like literally the nicest 2 people I've ever met!
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April 2024 by Wendy
Comfortable waiting room, fast service with nice & knowledgeable employees!
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April 2024 by tangya
Great experience
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April 2024 by Luis Flores
I took my vehicle for a hood latch recall and when I received my vehicle back it had a warning message about issues with the key programming got home and checked out the hood latch and found that the connector coming from the hood latch wasn’t connected and therefore prompting the key warning message
