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December 2023 by Michael McKelvy
Professional and friendly staff. I’ll be back for sure! The lady and gentleman working tonight helped me with a watch, and took care of me with expertise!
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December 2023 by Sami Williams
My husband and I received excellent service from the moment we stepped into the store. Mary and Laurie were very friendly and helpful. We told them what we were looking for and they showed us options without "over doing it". We will definitely be returning customers. Thank you ladies for your great service! I absolutely love my infinity necklace and bracelet!
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December 2023 by Rocio Balbin
Their customer service is great! When you walk in the store, they treat you with kindness, and respect. Buying jewelry should be a nice experience, and they definitely understand the business of selling them. I love every single jewelry that I’ve got from Kay. They do offer other services too, my husband took his new watch to resize the metal band, and they did it in minutes. I’m glad we have this kind of store here is Decatur.
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October 2023 by Benae Kuhn
Mary and her team are amazing. She’ll search high and low to hunt down or create what you’re looking for.
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October 2023 by Jeremy Reaves
They lock up before they actually close. Door says open till 7 but that's not true.
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October 2023 by Variety with GC Warden
Beautiful jewelry, wonderful staff!!! Thank you, Kay's:)
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October 2023 by Michele Bazzel
I have shopped at Kay Jewelers for years. I have had nothing but great experience every time. That's why I keep going back. Plus the jewelry is Beautiful.
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June 2023 by Chuck Kimbrough
I came in with the intentions of only looking, just to see what all engagement rings options I had. After a talk with Ms.Mary she had me sold on letting her build me a ring and I couldn’t have asked for a better ring or better customer service! Ms.Mary at Kay jewelers in Decatur, AL was amazing through the whole process, answered any questions I had with precise knowledge, and made sure I was pleased with exactly what I had. I won’t buy jewelry from anywhere else from now on out!
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June 2023 by Kay Arnett Hatton
I had an issue with 2 bracelets that my husband purchased. The store manager on duty, Mary and her colleague Sarah were very helpful and looked up the purchases on their computer because I only had the paper receipt for one.Mary replaced both bracelets and gained 2 customers for life. Customer service was A+!Thanks ladies for going above and beyond for us!!
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May 2023 by Ray trailer
Great service!! Group of people here are outstanding, helped me save money and the warranty is worth it.
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December 2022 by Elizabeth H
This place deserves more than 5 stars! I recently got married and my husband got my engagement ring and band at Kay’s, the way my solitaire set weird in my band. I went up there to Kay’s and worked with Don. I didn’t really have the words to explain what I wanted on how to fix my ring. But Don was able to decipher what I wanted and explain to the company how to fix and make my ring look how I imagined. Excellent customer service! They did beyond what I wanted and my ring is everything I dreamed of. They made sure it was taken care of and make sure I had no worries. We will always go to Kay’s here in Decatur! Everyone we have encountered was excellent but definitely will go see Don! My experience was 10/10.
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May 2022 by RICHARD REYNOLDS
Sent my wife wedding ring and anniversary band in for sizing had to send back 2 times still not the size we paid for have to take some where else.
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April 2022 by Lindsey Ramey
I have many many jewelry pieces that have came from Kay's. Their always have a great variety and big selection of gorgeous jewelry! The employees are always friendly and helpful. I would recommend Kay's for all your jewelry needs.
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April 2022 by John Hand
Great selection with friendly staff
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March 2022 by kenneth s. lumley
Love it ☺️
