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February 2024 by Bill R.
BUYER BEWARE Bought top end Samsung TV from EE Decatur, AL some 4 months ago. loss of picture, pixilation, unwanted or un-commanded channel changes, or all of the above occur repeatedly while trying to watch a movie. Electronic Express does nothing. Samsung pretends to send repair techs, whom also do nothing. We have engaged electricians, IT pros and had an entire change out of all cable equipment at their techs behest. All issues point back the the tv istself and the business that sold it. 4 months in, a top end tv is unreliable, and frustrating. DO NOT TRUST THIS BUSINESS OR SAMSUNG OLED TVs. They have no intention of solving the products the sell. you like we will be left with expense and frustration. 1 Star is too many BUYER BEWARE
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January 2024 by Barry A.
We bought a new speed queen washer, developed problems in 3 months. 3 year warranty. No help from Electronic Express, when you buy from them it's as is. Never go into the store again. All they do is give you the run around.
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October 2023 by Brenda Berryman
My sales guy was very attentive and knew exactly what I needed , was kind and I will definitely go back if I have a need to shop!
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October 2023 by Carl Monin
Store employee was knowledgable and helpful. Delivery communication and setup of appliance was very good as well.
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September 2023 by Steven Steiner
Store was clean, but product sought barely existed. I needed a wall oven and all I saw were 2 dbl. Oven, while over a dozen ranges were there. 6th No sales people even were available and I was never even greeted.
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September 2023 by Bobby Mickel
Spent over 20,000 last 5 years with them going buy Yamaha reciver for 600 going to charge 400 hook it up the Yamaha i bought from them went bad after 3 years boy that’s customer service for you
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August 2023 by Alabama Norml
I was very impressed with this store and my salesman Marcus. He and his manager Andrew really were class acts. They were patient. Pleasant, and answered every nerdy question I had, and it was a ton of em. Thanks dudes.
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July 2023 by Benny Colvett
Chris was the salesman that I spoke with. I had a certain tv I was looking for and he answered endless questions. What impressed me was he Did Not try to sell me something I wasn't looking for. Go see Chris he's the man.
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May 2023 by Nichole Robichaud
Recieved excellent support and service from Marcus at the Decatur Store. He actually listened to my needs and wants to come up with a solution so I could make the best purchase for me. When I wanted to give a Atta Boy to his lame manager he told me to post a review here.... and there squats the toad
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April 2023 by Doug and Janice
Very professional service. We are very satisfied with the helpful and efficient way that the associates guided us through choosing the right appliances for our home at the best price.
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March 2023 by reedera4
So many things to look at here! I was only window shopping, but I need a freezer & was ecstatic to see they sold several kinds here. We will definitely be back!
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March 2023 by Alexa Hudson
We had Marcus help us out with a new tv and sound bar! He was amazing always answered all our questions and was a big help! Definitely ask for him when you go in
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March 2023 by Raven Onyx
The workers for electronic express were awesome however the biscuit heads working for the financing center in the back need to be terminated. They took all of personal information and sat and talked with us for over an hour doing nothing. (They were typing on their computers and making small talk so we thought they were processing our information) Us thinking they were getting us ready to leave with our new appliance however about 2 hours in waiting with our toddler they hadnt done anything to assist us with our financing. If you need to finance an appliance or anything I’d suggest going somewhere people have a brain.
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February 2023 by John Bush
We bought a complete sound system at this store. The two people we dealt with were excellent. Chad helped us select just the right TV and sound components. He was patient with a couple of 84-year-olds who needed a lot of help and guidance. Nick was there for us when Chad was off. We've enjoyed our purchase for several weeks now, and are most pleased. Thank you, Chad and Nick.
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February 2023 by Greg Alsbrooks
Bought a Samsung TV and Samsung sound bar at the Decatur, Alabama store. Your sales associate Sean Darnell was outstanding. He was courteous, patient, professional, knowledgeable, and helpful in picking out the best TV for our needs. Best of all this was a “no pressure sale.” Sean is an employee worth keeping, promoting, and worthy of a raise.I returned to the Store the next day to add the sound bar to my purchase before delivery of TV . Nick knew exactly which one was best for my TV. He added the Bar to the TV sale for me to take care of a “Bundle” discount. Nick is a special employee. Please reward him for making my visit “Painless.”Delivery crew, Christian? and Justin?Were awesome. Professional, courteous, friendly, and very knowledgeable. Set up my system in minutes and made sure everything was integrated and best ofall , that we were “Happy and Satisfied “ before they left. I vote for “giving the two guys a raise.Pleasurable experience.
